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Aparthotel

Riviera Mackay

4.0 star property

Photo gallery for Riviera Mackay

Beach
One Bedroom Riverview Apartment with balcony
Beach
One Bedroom Riverview Apartment with balcony | Balcony
One Bedroom Riverview Apartment with balcony | Living room

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking available
  • Dryer
  • Washer
  • Kitchen
  • Barbecue grill
  • Outdoor space

Explore the area

View map
5 - 7 Nelson St, Mackay, QLD, 4740
  • Place, Caneland Central
    ‪3 min walk‬
  • Place, Bluewater Lagoon
    ‪3 min walk‬
  • Place, Mackay Enertainment and Convention Centre
    ‪8 min walk‬
  • Airport, Mackay, QLD (MKY)
    ‪12 min drive‬

Room options

View all photos for One Bedroom Riverview Apartment with balcony

One Bedroom Riverview Apartment with balcony | Living room

One Bedroom Riverview Apartment with balcony

  • 65 sq m
  • 1 bedroom
  • River view
  • Sleeps 2
  • 1 Queen Bed

View all photos for One Bedroom Apartment with balcony

One Bedroom Apartment with balcony

One Bedroom Apartment with balcony

  • 65 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Two Bedroom Riverview Apartment with balcony

42-inch LED TV with satellite channels, TV, DVD player

Two Bedroom Riverview Apartment with balcony

  • 75 sq m
  • 2 bedrooms
  • River view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds OR 1 Queen Bed and 1 King Bed

View all photos for Two Bedroom Apartment with balcony

Two Bedroom Apartment with balcony

Two Bedroom Apartment with balcony

  • 75 sq m
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds OR 1 Queen Bed and 1 King Bed

View all photos for One Bedroom Premium Apartment

Desk, laptop workspace, blackout curtains, soundproofing

One Bedroom Premium Apartment

  • Sleeps 2

View all photos for One Bedroom Riviera Apartment

Desk, laptop workspace, blackout curtains, soundproofing

One Bedroom Riviera Apartment

  • Sleeps 2

View all photos for Two Bedroom Premium Apartment

Desk, laptop workspace, blackout curtains, soundproofing

Two Bedroom Premium Apartment

  • Sleeps 4

View all photos for Two Bedroom Riveria Apartment

Desk, laptop workspace, blackout curtains, soundproofing

Two Bedroom Riveria Apartment

  • Sleeps 4

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About the area

Mackay

A stay at Riviera Mackay places you in the heart of Mackay, within a 5-minute walk of Bluewater Lagoon and Caneland Central. .This aparthotel is 0.4 mi (0.7 km) from Jubilee Park and 0.6 mi (0.9 km) from Mackay Enertainment and Convention Centre.
View more Aparthotels in MackayOpens in a new window

What's nearby

  • Caneland Central - 3 min walk - 0.3 km
  • Bluewater Lagoon - 3 min walk - 0.3 km
  • Jubilee Park - 7 min walk - 0.6 km
  • Artspace Mackay - 7 min walk - 0.6 km
  • Mackay Enertainment and Convention Centre - 8 min walk - 0.7 km

Getting around

  • Mackay Station - 9 min drive
  • Mackay, QLD (MKY) - 11 min drive

Restaurants

  • ‪Hungry Jack's - ‬6 min walk
  • ‪Austral Hotel - ‬5 min walk
  • ‪The Coffee Club Canelands Café - ‬6 min walk
  • ‪The Bavarian - ‬6 min walk
  • ‪The Coffee Club Café - Caneland Central - ‬5 min walk

About this property

Riviera Mackay

Aparthotel units in Mackay with kitchens and furnished balconies
Riviera Mackay offers 28 air-conditioned accommodations with washers/dryers and DVD players. Rooms open to furnished balconies. Accommodations offer separate sitting areas and include desks. Accommodations at this 4-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers, designer toiletries, and hair dryers.

This Mackay aparthotel provides complimentary wireless Internet access. 42-inch LED televisions come with satellite channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided once per stay.

Make yourself at home in one of the 28 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and ovens. Rooms have private furnished balconies. 42-inch LED televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include desks and separate sitting areas, and housekeeping is provided once per stay.
Take in the views from a rooftop terrace and make use of amenities such as complimentary wireless internet access and concierge services.
Featured amenities include dry cleaning/laundry services, luggage storage, and laundry facilities. Self parking (subject to charges) is available onsite.

Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Uncovered parking on site (AUD 7 per day)
  • Uncovered extended parking on site (AUD 7 per day)

Family friendly

  • Cot: AUD 10 per stay

Kitchen

  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave
  • Oven
  • Tea bags/instant coffee
  • Toaster

Bedrooms

  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shower
  • Towels provided

Living spaces

  • Living room
  • Separate dining area
  • Separate sitting area

Entertainment

  • 42-inch LED TV with cable/satellite channels
  • DVD player

Outdoor areas

  • Barbecue grill
  • Furnished balcony
  • Rooftop terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry detergent
  • Laundry facilities
  • Washer/dryer

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • Lift
  • Smoke-free property

Services and conveniences

  • Blackout drapes
  • Concierge services
  • Guidebooks
  • Housekeeping (once per stay)
  • Iron/ironing board
  • Local maps
  • Luggage storage
  • Restaurant dining guides
  • Tour and ticket assistance

Location highlights

  • In a shopping district
  • In the city centre
  • Near an outlet shopping centre
  • Near the airport
  • Near the boardwalk/promenade

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Fire extinguisher

General

  • 1 building
  • 11 floors
  • 28 units
  • Built in 2015
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: AUD 50.00
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: AUD 50.00

Special check-in instructions

The property charges 1.9 percent for credit card payments
The front desk is open Monday to Friday (9:00 AM – 5:00 PM), Saturday to Saturday (9:00 AM – 5:00 PM), and Sunday to Sunday (9:00 AM – 4:00 PM)
Guests will receive an email within 48 hours before arrival with check-in instructions and lockbox information; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Reception hours are 10 AM-2 PM on public holidays.

Renovations and closures

The property will be renovating from January 5 2026 to February 13 2026 (completion date subject to change). The following areas are affected:
  • Hallway
Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk, lockbox

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for AUD 10.0 per stay

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of AUD 200.00 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Uncovered self parking fee: AUD 7 per day
  • Uncovered extended parking fee: AUD 7 per day
  • Early check-in fee: AUD 50.00 (subject to availability)
  • Late check-out fee: AUD 50.00 (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per stay
  • Credit card charges are subject to a surcharge of 1.9 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Property is also known as

Riviera Mackay Apartment
Riviera Mackay
Riviera Mackay Mackay
Riviera Mackay Aparthotel
Riviera Mackay Aparthotel Mackay

Reviews

Riviera Mackay Reviews

9.2

Wonderful

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 311 out of 448 reviews
Rating 8 - Good. 98 out of 448 reviews
Rating 6 - Okay. 23 out of 448 reviews
Rating 4 - Poor. 15 out of 448 reviews
Rating 2 - Terrible. 1 out of 448 reviews

Reviews

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

Kim

Liked: Cleanliness, room comfort
Nikki is great
Stayed 3 nights in Sep 2025

8/10 Good

Paris

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities
Was a nice and quiet room and very spacious
Stayed 4 nights in Aug 2025

4/10 Poor

Wendy

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Unit was filthy, thick dust on surfaces, cobwebs and dust all over the wall corners and pictures. Mould all over the TV cable, ants everywhere in the kitchen. Massive hole on the bedroom ceiling covered up with a mouldy piece of paper and tape. Dishwasher didn’t work. Made a complaint nothing done!
Stayed 2 nights in Aug 2025

10/10 Excellent

Chris

Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Phil

Business traveller
Stayed 1 night in Jul 2025

10/10 Excellent

I

Liked: Cleanliness, room comfort

Great location and wonderful room

We had a large spacious suite with an extensive balcony area. The staff were very nice and an issue with a tripped fuse was fixed quickly. However over the six nights the room was serviced once and we had to ask for supplies.
Stayed 6 nights in Jun 2025

8/10 Good

Simon

Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2025

2/10 Terrible

Miguel

Travelled with family
Stayed 1 night in Jun 2025

10/10 Excellent

Kylie

Stayed 1 night in Jun 2025

8/10 Good

Carolyn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice property. Our instructions were clear as we had a late arrival due to train delays. Room was clean and cool. The accommodation is close to the shops and a walking track that lead you to the Botanic Gardens. Great rooms, and rhe staff were lovely and helpful as we left our bags with reception after our checkout. Great place to stay and very welcoming city.
Stayed 2 nights in Jun 2025

10/10 Excellent

Anne

Liked: Cleanliness, room comfort
Exceeded my expectations, the check in was good, they even helped with list of restaurant suggestions in the local area. The room was clean and everything was in good condition. The room was a good size and well laid out
Stayed 1 night in May 2025

6/10 Okay

Darren

Liked: Property conditions & facilities
you could hear people in other rooms at 5am in the morning
Stayed 3 nights in Apr 2025

10/10 Excellent

Jennifer, Balmain

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Reception was lovely
Stayed 1 night in Apr 2025

10/10 Excellent

Guy

Business traveller
Liked: Cleanliness, room comfort

Satisfaction.

This is the second time I have stayed at Riviera and it won't be the last. This is definitely my accommodation of choice in Mackay.
Stayed 7 nights in Mar 2025

6/10 Okay

Heath

Stayed 2 nights in Feb 2025

8/10 Good

Zaneta, Bowen

Travelled with family, Business traveller
There was a bad smell in main Bathroom, very strong, The main Bedroom A/C didn’t get cold. The other rooms a/c good. Stain on floor & wall. The picture of the kitchen they show with IPad not true & bathroom amenities with L’occitane Not true. Other then that close to Canland shopping centre & eateries you can walk too.
Stayed 2 nights in Dec 2024

10/10 Excellent

Gail

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It's in a great location and so easy to walk to the shops and restaurants. The property was nice and clean.
Stayed 3 nights in Sep 2024

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean and spacious
Stayed 1 night in Sep 2024

10/10 Excellent

Guy

Business traveller
Liked: Cleanliness, amenities, room comfort
Stayed 6 nights in Sep 2024

8/10 Good

Joanne

Travelled with group
Liked: Cleanliness, room comfort

Comfy stay. Nice restaurants close by.

Communication via email fine. Communication via phone confusing and annoying. Stating we needed to pay? Then stated needed credit card for bond. Couldn’t find purse tried to ring numerous times gave up arrived before reception closed. Receptionist lovely. Easy check in. Room comfortable had all we needed. Rooftop area an added bonus for view. Check out smooth. Then another phone call stating couldn’t find keys same lady as day before
Stayed 1 night in Jul 2024

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, room comfort

Will not stay again.

Booked a balcony room but was told i couldn't use c the balcony due to loose tiles. Doors were cable tied together but i did manage to open bedfoom door for some fresh air. Carpets dirty and disgusting. Mould on bedside lamp shades and blinds. General lack of care and maintenance.
Stayed 1 night in Jul 2024

10/10 Excellent

Dwayne

Travelled with family
Liked: Cleanliness, amenities
Paying for parking in Mackay. Just milking people
Stayed 2 nights in May 2024