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Hotel Emperador

4.0 star property

Photo gallery for Hotel Emperador

Exterior
Outdoor pool, pool loungers, lifeguards on site
Bar (on property)
Outdoor dining
Lobby lounge

Popular amenities

  • Bar
  • Gym
  • Room service
  • Housekeeping

Explore the area

Map
Gran Via 53, Madrid, Madrid, 28013
  • Gran Via
    ‪1 min walk‬
  • Puerta del Sol
    ‪10 min walk‬
  • Plaza Mayor
    ‪10 min walk‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪15 min drive‬

Room options

View all photos for Standard Double or Twin Room

1 bedroom, minibar, in-room safe, desk

Standard Double or Twin Room

8.8 out of 10
Excellent
(142 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Club Room, 1 Double or 2 Single Beds

Club Room, 1 Double or 2 Single Beds

Club Room, 1 Double or 2 Single Beds

9.8 out of 10
Exceptional
(19 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Single Room (Interior)

1 bedroom, minibar, in-room safe, desk

Single Room (Interior)

8.2 out of 10
Very good
(19 reviews)
  • 9 sq m
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Triple Room

Triple Room

Triple Room

9.6 out of 10
Exceptional
(18 reviews)
  • 27 sq m
  • Sleeps 3
  • 2 Twin Beds OR 1 Twin Bed

View all photos for Habitación Club Pemium balcon

Habitación Club Pemium balcon

Habitación Club Pemium balcon

9.0 out of 10
Wonderful
(11 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

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About the area

Madrid

A stay at Hotel Emperador places you in the heart of Madrid, steps from Gran Via and Plaza de España - Princesa. .This hotel is 0.5 mi (0.7 km) from Puerta del Sol and 0.5 mi (0.8 km) from Royal Palace of Madrid.

What's nearby

  • Gran Via - 1 min walk - 0.0 km
  • Royal Palace of Madrid - 8 min walk - 0.7 km
  • Puerta del Sol - 10 min walk - 0.9 km
  • Plaza Mayor - 10 min walk - 0.9 km
  • Prado Museum - 3 min drive - 1.8 km

Getting around

  • Santo Domingo Station - 1 min walk
  • Madrid Principe Pio Station - 16 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 22 min drive

Restaurants

  • ‪Meson el Jamon - ‬2 min walk
  • ‪KFC - ‬1 min walk
  • ‪Llaollao - ‬1 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪Sirena Verde - ‬1 min walk

About this property

Hotel Emperador

Hotel with a rooftop terrace, steps from Gran Via
Hotel Emperador offers 232 accommodations with minibars and safes. Satellite television is provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Madrid hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Make yourself at home in one of the 232 guestrooms featuring minibars. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Take advantage of recreation opportunities including an outdoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Satisfy your appetite at the hotel's coffee shop/cafe, or stay in and take advantage of the room service (during limited hours). Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 7:30 AM to 10:30 AM for a fee.
Featured amenities include a business center, limo/town car service, and a 24-hour front desk. Planning an event in Madrid? This hotel has 2153 square feet (200 square meters) of space consisting of a conference center and 11 meeting rooms.
Buffet breakfasts are available for a surcharge and are served each morning between 7:30 AM and 10:30 AM.
Room service (during limited hours) is available.

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Limo/town car service

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 19 for adults and EUR 19 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • Art gallery
  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 11 meeting rooms
  • Business centre
  • Conference centre (2,153 square foot of space)

Outdoors

  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 10 floors
  • Banquet hall
  • Built in 1947
  • Lifeguards
  • Reception hall
  • Renovated entire property - April 2020
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 66.0 per day

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 19 for adults and EUR 19 for children
  • Rollaway bed fee: EUR 66.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from May to September
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Emperador
Emperador Hotel
Emperador Madrid
Hotel Emperador
Hotel Emperador Madrid
Madrid Emperador Hotel
Hotel Emperador Hotel
Hotel Emperador Madrid
Hotel Emperador Hotel Madrid

Hotel Emperador Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1215 out of 1708 reviews
Rating 8 - Good. 348 out of 1708 reviews
Rating 6 - Okay. 93 out of 1708 reviews
Rating 4 - Poor. 28 out of 1708 reviews
Rating 2 - Terrible. 24 out of 1708 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Mayra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2025

8/10 Good

SUK OH

Stayed 2 nights in Apr 2025

10/10 Excellent

LEONOR, BOCA RATON

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent staf ,clean and close to meny restaurant and places walkable
Stayed 7 nights in Apr 2025

8/10 Good

Bobby, SCHENECTADY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast nice staff. Need tissues in the room .
Stayed 3 nights in Apr 2025

10/10 Excellent

Bosco C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Jean, Washington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property on Gran Via. In room safe, coffeemaker, bathrobes and slippers, only one quirk, double bed, we prefer queen or king. Two windows with small balcony, great for people watching or Zurich marathon race on Sun 4/27/25.
Stayed 4 nights in Apr 2025

10/10 Excellent

Leigh

Liked: Cleanliness
Stayed 1 night in Apr 2025

10/10 Excellent

Robert, Pembroke Pines

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service!
Stayed 3 nights in Apr 2025

6/10 Okay

Kari

Liked: Staff & service, amenities
.
Stayed 3 nights in Apr 2025

10/10 Excellent

Habram

Travelled with partner
Liked: Amenities
Excelente atención y maravilloso Hotel
Stayed 3 nights in Apr 2025

10/10 Excellent

David

Stayed 1 night in Apr 2025

10/10 Excellent

Walter

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is Beautiful and located in central Madrid, but is only one problem, a guy who happens to be the restaurant manager (Breakfast). He has single handedly ruined my stay at the Hotel and I would definitely never visit again EVER thanks to this horrible man!
Stayed 4 nights in Apr 2025

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Thoroughly enjoyed our stay - staff was accommodating and friendly- great location. Comfortable and clean, we would most definitely go back!
Stayed 5 nights in Apr 2025

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient, close to restaurants and shopping, and staff was very helpful and courteous.
Stayed 1 night in Apr 2025

8/10 Good

Guy

Liked: Cleanliness
Stayed 2 nights in Apr 2025

8/10 Good

Glen, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
Other than the bed being a little smaller than usual it was a very pleasant stay. All staff were friendly and helpful and the daily breakfast was very appreciated.
Stayed 4 nights in Apr 2025

10/10 Excellent

Alina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the best hotel in all of my Europe trip. The location couldn’t have been better, we were in the center of Gran Via which is the biggest tourist street in Madrid. It had a bunch of dining options around including a restaurant and a bar in the hotel itself. The metro station was literally across the street and it’s super easy and convenient to use if you wanna move around the city. The staff was super friendly. The room was spacious, clean and organized. They provided bathrooms and slippers for us. It was just very central very accessible and an overall great experience for me. I recommend this to anybody staying in Madrid. You won’t regret it.
Stayed 2 nights in Mar 2025

10/10 Excellent

Babatunde

Liked: Cleanliness
Lovely location - metro, shops, and restaurants on the doorstep. The staff were very courteous and helpful. The hospitality was off chain.
Stayed 1 night in Apr 2025

10/10 Excellent

Leonor Cristina Costa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was surprised with a free upgrade upon check in and the complimentary in room Nespresso machines were amazing.
Stayed 4 nights in Apr 2025

10/10 Excellent

karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service.
Stayed 1 night in Apr 2025

6/10 Okay

Jo

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The aesthetic of the place and locality was amazing. They also sorted out moving our luggage seamlessly. Arrival and leaving was professional and friendly. I had VIP discount for the rooftop bar but this was not used. We went up to the bar to find it only opens from 6pm. Then went up at 9pm to grab a bite and enjoy a drink to find there was a private event that would be finished by 10pm (no one told us this before). Went there again at 10pm to be told it was closed the entire night for the private event (again, no one told us this). Very very frustrating. We also changed rooms during our stay. We checked at reception what room we were moved to and if we can get our card access, to be told that our room is exactly the same as before (he didn't check the computer). We went to the room to find someone else in there and felt incredibly embarrassed for disturbing them. Told the guy at reception who then corrected his error with no apology. So disappointing and I really do hope this isn't a repeated experience for others.
Stayed 1 night in Apr 2025

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and staff
Stayed 3 nights in Apr 2025

10/10 Excellent

MARITZA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Viviana Marie Cordero, gurabo

Travelled with family
Liked: Amenities
Excellent location, neat, neat everything
Stayed 7 nights in Apr 2025

10/10 Excellent

Joyce

Stayed 3 nights in Apr 2025