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Pestana Collection Plaza Mayor

4.0 star property

Photo gallery for Pestana Collection Plaza Mayor

Couples treatment room(s), sauna, body treatments, aromatherapy
Interior
Couples treatment room(s), sauna, body treatments, aromatherapy
Indoor pool, seasonal outdoor pool, pool loungers
Lunch and dinner served

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym

Explore the area

View map
Calle Imperial, 8, Madrid, 28012
  • Place, Plaza Mayor
    ‪2 min walk‬
  • Place, Royal Palace of Madrid
    ‪8 min walk‬
  • Place, Prado Museum
    ‪14 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪18 min drive‬

Room options

View all photos for Classic Room

Classic Room

Classic Room

9.6 out of 10
Exceptional
(27 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room

1 bedroom, minibar, in-room safe, desk

Superior Room

8.0 out of 10
Very good
(10 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Superior Room (Plaza Mayor)

Superior Room (Plaza Mayor)

Superior Room (Plaza Mayor)

9.8 out of 10
Exceptional
(8 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Suite

Suite

Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Plaza Mayor

Deluxe Plaza Mayor

Deluxe Plaza Mayor

10.0 out of 10
Exceptional
(1 review)
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed OR 1 King Bed

View all photos for Loft

Loft

Loft

9.0 out of 10
Wonderful
(2 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Plaza Mayor)

Suite (Plaza Mayor)

Suite (Plaza Mayor)

  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room

1 bedroom, minibar, in-room safe, desk

Superior Double Room

7.0 out of 10
Good
(2 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Madrid

With a stay at Pestana Collection Plaza Mayor, you'll be centrally located in Madrid, steps from Plaza Mayor and within a 10-minute walk of Royal Palace of Madrid. .This spa hotel is 1 mi (1.6 km) from Thyssen-Bornemisza National Museum and 1.1 mi (1.7 km) from Museo Nacional Centro de Arte Reina Sofía.

What's nearby

  • Plaza Mayor - 2 min walk - 0.2 km
  • Royal Palace of Madrid - 8 min walk - 0.7 km
  • Gran Via - 8 min walk - 0.7 km
  • Prado Museum - 14 min walk - 1.2 km
  • El Retiro Park - 6 min drive - 4.3 km

Getting around

  • Madrid Principe Pio Station - 3 min drive
  • Tirso de Molina Station - 5 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 28 min drive

Restaurants

  • ‪Bar La Campana - ‬1 min walk
  • ‪Five Guys - ‬1 min walk
  • ‪La Casa Del Abuelo - ‬1 min walk
  • ‪Taberna Corrientes - ‬4 min walk
  • ‪La Quimera Tablao Flamenco y Sala Rociera - ‬3 min walk

About this property

Pestana Collection Plaza Mayor

Hotel with a full-service spa, steps from Plaza Mayor
Pestana Collection Plaza Mayor offers 87 accommodations with minibars and espresso makers. 49-inch Smart televisions come with satellite channels. Bathrooms include bathrobes, slippers, designer toiletries, and hair dryers.

This Madrid hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Housekeeping is provided daily.

An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a sauna and a fitness center.
Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 87 guestrooms featuring minibars and Smart televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an indoor pool, a sauna, and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and a fireplace in the lobby.
Stop by the hotel's restaurant, Terraza Plaza Mayor, for lunch or dinner. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are served on weekdays from 7:00 AM to 10:30 AM and on weekends from 8:00 AM to 11:00 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff.
Buffet breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:30 AM and on weekends between 8:00 AM and 11:00 AM.
Terraza Plaza Mayor - This restaurant serves lunch and dinner.
Café de la Plaza – Pátio - This café specializes in Regional cuisine and serves light fare only. Open select days.
Onsite venue #3 - cocktail bar. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • 24-hour offsite parking (EUR 36 per day); discounts available
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 8:00 AM to 11:00 AM on weekends; EUR 25 for adults and EUR 13 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Café de la Plaza – Pátio
  • Terraza Plaza Mayor

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Library
  • Sauna
  • Seasonal outdoor pool
  • Stereo

Family friendly

  • Indoor pool
  • Laundry facilities
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Pool loungers

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Pool access ramp on site
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Communal living room
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 6 to May 31:
  • One of the swimming pools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: EUR 150 per stay
  • A damage deposit of EUR 150 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 25 for adults and EUR 13 for children
  • Nearby parking fee: EUR 36 per day(525 ft away; open 24 hours)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from April to September
Pool access available from 11:00 AM to 7:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Parking height restrictions apply
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Pestana Plaza Mayor Hotel Madrid
Pestana Plaza Mayor Hotel
Pestana Plaza Mayor Madrid
Hotel Pestana Plaza Mayor Madrid
Madrid Pestana Plaza Mayor Hotel
Hotel Pestana Plaza Mayor
Pestana Plaza Mayor Madrid Hotel
Pestana Plaza Mayor Madrid Madrid
Pestana Plaza Mayor Madrid Hotel
Pestana Plaza Mayor Hotel
Pestana Plaza Mayor
Hotel Pestana Plaza Mayor Madrid Madrid
Madrid Pestana Plaza Mayor Madrid Hotel
Hotel Pestana Plaza Mayor Madrid
Pestana Plaza Mayor Madrid Madrid
Pestana Plaza Mayor Madrid
Pestana Plaza Mayor Madrid Hotel Madrid

Pestana Collection Plaza Mayor Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 824 out of 1011 reviews
Rating 8 - Good. 127 out of 1011 reviews
Rating 6 - Okay. 31 out of 1011 reviews
Rating 4 - Poor. 13 out of 1011 reviews
Rating 2 - Terrible. 16 out of 1011 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tom

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

HARUHIKO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Gillian

Stayed 4 nights in Jul 2025

8/10 Good

Leonardo

Stayed 6 nights in Jul 2025

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was beautiful. It is right in the middle of the Square and around the corner from Mercado de San Miguel Food Market. We had a view of the Square from our room. The front desk personnel and manager were very friendly. I would recommend this hotel.
Stayed 3 nights in Jul 2025

10/10 Excellent

Adam

Stayed 2 nights in Jul 2025

8/10 Good

Rosalinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel and great Location! The spa isn’t as fancy as the pictures make it. But overall it was a beautiful hotel and we enjoyed the location! We would stay again in the future!
Stayed 2 nights in Jul 2025

10/10 Excellent

Kaitlyn

Travelled with partner
Liked: Amenities, property conditions & facilities
Absolutely amazing! Great location, would stay again!
Stayed 2 nights in Jul 2025

10/10 Excellent

Aashita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect Pestana!

Loved our stay! We couldn’t have picked a better hotel for its comfort and location
Stayed 5 nights in Jul 2025

4/10 Poor

mathieu

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Ma conjointe s'est fait voler 2 bagues et 150 euro en argent comptant dans la chambre. La direction de l'hotel nous fait perdre du précieux temps de vacances pour nous faire faire une déclaration à la police pour finalement nous dire qu'il ne rembourseront pas car ils nous ont fourni un coffre fort... Pourquoi ne pas l'avoir dit au départ... Aucune compensations proposé par l'établissement. Dommage pour un endroit de cette réputation/prix
Stayed 3 nights in Jul 2025

10/10 Excellent

Antonio

Liked: Staff & service, property conditions & facilities
A unique venu
Stayed 3 nights in Jul 2025

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service and location
Stayed 1 night in Jul 2025

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

alyson

Stayed 2 nights in Jun 2025

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful

Great hotel! Wonderful location! Extremely attentive staff! Loved it!
Stayed 2 nights in Jul 2025

10/10 Excellent

Christine S.

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful location! All staff mrmbers were gracious, kind,and very helpful. We thoroughly enjoyed our safe--we’ll stay there again when in Madrid!
Stayed 3 nights in Jul 2025

10/10 Excellent

Damian Lee

Liked: Cleanliness, amenities, property conditions & facilities
This is a great hotel in a great location. Good value for money.
Stayed 3 nights in Jul 2025

6/10 Okay

ROBYN

Great position though very variable experience of the staff including poor service in the restaurant and spa.
Stayed 3 nights in Jun 2025

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly. The room I was in wasn't big but the attention to detail was amazing. Really good breakfast buffet.
Stayed 2 nights in Jun 2025

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Adam

Stayed 2 nights in Jun 2025

10/10 Excellent

ricardo

Stayed 1 night in Mar 2025

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly hotel in a central location

A well run hotel with friendly staff and great breakfasts. Clean, quiet and confirm and comfortable. Only criticism is the size of bedrooms which have integral bathrooms. Also the pool area on the roof was overcrowded and therefore inaccessible during our stay when it was 35 degrees.
Stayed 3 nights in Jun 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Amazing service very friendly. Recommend the suites.
Stayed 3 nights in Jun 2025

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Javier was excellent to work with when I called due to a travel delay. In an excellent spot to see the historic city center. While located in the Plaza Mayor, it was a quiet respite from the bustle around it. Highly recommend
Stayed 2 nights in Jun 2025