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My stay at Diamonds Dream of Africa was unfortunately a very mixed experience. We arrived late and, despite it being my birthday, our room was not ready upon arrival. The reception staff was not particularly welcoming, and the reception area itself appeared quite dirty, which immediately affected the first impression. There also seemed to be very few staff available during our stay, possibly because there was a team-building event ongoing at the hotel. The food experience was also disappointing. The menu choices were limited, and overall the food felt very basic for a resort of this standard. There is definitely room for improvement in both quality and variety. Housekeeping and guest support were quite poor. On our second day, our room was cleaned very late, and despite calling reception several times requesting basic items like soap and slippers, no one came to assist us. We eventually had to physically go to reception ourselves. At one point, we also had no water in the room. We informed reception, but there was little urgency or follow-up to check whether we were okay. The birthday experience was also mishandled. My friend had organized a surprise cake and birthday song for me, but the staff unfortunately ruined the surprise by repeatedly coming to our table, twice, asking who the birthday girl was. They then brought the cake and singing while I was still eating and seemed unable to wait until we had finished dinner. To make matters worse, they came while my friend was

rooms clean but aircondition did not cool the room 207 , AC unit not strong and placed in the wrong spot. .. shower water did not drain caused a puddle as the leveling not done well. feet in the puddle. staff friendly but seemed like management cutting back on staffing and did not adjust to the event in Malindi. There is so much a human can do. Staff will be able to perform best if the Management provides the tools. Breakfast very good. But it was a shame to serve instant coffee and tea in KENYA which is famous for its coffee and Tea all over the world. Kenyan coffee brewed MUST be serve to show and promote Kenyan coffee . Grass and lawn needed grooming , cleaning etc

Everything was great!!!

The property is an ideal spot for people who don’t want to be in the busiest spot but also not far away from other amenities.

All staff was awesome

Excellent staff and service!