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Check in went poorly as there was some confusion regarding a change in meal options. Then the room we were put in had a leaky A/C unit so we were moved to another room which we then had problems with the door lock. I have to say that with all of these minor problems they were rectified very quickly. I was surprised to find there was no refrigerator in the rooms but I should have checked the facilities provided. I dont know why they provide a tv when there in nothing you can watch on it and not even a communal tv where sports can be watched. We had opted for the dinner option for the first evening and on going to the restaurant where dinner was being served found a very limited variety of dishes available. After serving myself I returned to my table and started to eat only to find everything was cold. I asked my wife how her food was and she said hers was also cold. I then went and checked the baine maries and found they were all cold, well definitely not anywhere close to the 60 degrees Celsius they should be. I then complained about the cold food and pointed out that the possibility of food poisoning using cold baine maries was a real possibility. They then took my plate of food away and about five minutes later returned with the same plate of food and indicated it had been reheated, again a perfect recipe for food poisoning, but it was actually cold. I then left the restaurant and went to reception asking to see a supervisor or even better the manager. Not good

This was a very good hotel giving value for the money

All inclusive, but share what that means to vacationers. Just because on the beach someone is wearya Turtle Bay T shirt, doesn't mean they work for the Hotel.

Loved the hospitality and amazing customer service. They were very accomodating in all our requests. We wanted an early check-in and they were more than willing.

Very clean, extremely friendly staff.

This resort is located on one of the best beaches in Watamu. The staff is fantastic. Janet accommodated our late check-out and went above and beyond when our AC wasn’t working. We will definitely be coming back