4/10 Poor
Joyce
Travelled with family
25 Jan 2026
Liked: Property conditions & facilities
Disliked: Cleanliness
I found the front desk staff abrasive. We asked housekeepers for a sheet for pull out bed and they said they needed to contact front desk and ask permission. Housekeeper was very polite. When I went down to ask, I was told they text me. I did not receive a text and she rudely said I did. If we wanted a sheet it would be 60 dollars extra a night. (My husband snore so occasionally one of us moves to sofa). Other issues include dirty dishes in cabinet. When we asked for concierge service and were told no but if we thought of something we could ask and then said go to the visitor center. I honestly felt as if this property would try to swindle extra money so for the first time in my life I took a video our room upon leaving. Staff unhelpful and abrupt. There are a lot of properties on Hastings and I would not return especially being American too rude.
Joyce
Stayed 3 nights in Jan 2026






























