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Hoshino Resorts KAI Matsumoto

4.0 star property

Photo gallery for Hoshino Resorts KAI Matsumoto

Japanese-style Room with Outdoor Bath and Garden Terrace RB4 | Bathroom
Reception
Public bath
Japanese-style Room with Outdoor Bath RA4
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Breakfast included
  • 24/7 front desk
  • Parking included
  • Housekeeping
  • Air conditioning

Explore the area

View map
1-31-1 Asama Onsen, Matsumoto, Nagano-ken, 390-0303
  • Place, Asama Hot Spring
    ‪3 min walk‬
  • Place, Matsumoto Castle
    ‪4 min drive‬
  • Place, Alps Park Matsumoto
    ‪5 min drive‬

Room options

View all photos for Japanese-style Room with Outdoor Bath and Garden Terrace RB4

Japanese-style Room with Outdoor Bath and Garden Terrace RB4

Japanese-style Room with Outdoor Bath and Garden Terrace RB4

  • 60 sq m
  • Sleeps 4
  • 1 Twin Futon OR 2 Twin Futons

View all photos for Japanese-style Room FA4

Japanese-style Room FA4

Japanese-style Room FA4

10.0 out of 10
Exceptional
(2 reviews)
  • 45 sq m
  • Sleeps 4
  • 1 Twin Futon OR 2 Twin Futons

View all photos for Japanese-style Room with Outdoor Bath RA4

Japanese-style Room with Outdoor Bath RA4

Japanese-style Room with Outdoor Bath RA4

10.0 out of 10
Exceptional
(1 review)
  • 60 sq m
  • Sleeps 4
  • 1 Twin Futon OR 2 Twin Futons

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About the area

Matsumoto

Located in Matsumoto (Asama Onsen), Hoshino Resorts KAI Matsumoto is within a 5-minute walk of Asama Hot Spring and within a 5-minute drive of Matsumoto Castle. .This spa ryokan is 2.3 mi (3.7 km) from Alps Park Matsumoto and 2.8 mi (4.4 km) from Matsumoto Performing Arts Center.

What's nearby

  • Asama Hot Spring - 3 min walk - 0.3 km
  • Matsumoto Castle - 4 min drive - 3.7 km
  • Matsumoto Performing Arts Center - 4 min drive - 4.4 km
  • Matsumoto City Museum of Art - 5 min drive - 4.1 km
  • Alps Park Matsumoto - 5 min drive - 3.6 km

Getting around

  • Shimonii Station - 8 min drive
  • Hotaka Station - 27 min drive
  • Komaki Airport (NKM) - 176 min drive

Restaurants

  • ‪ラーメン屋 がったぼうず - ‬6 min walk
  • ‪でんでん(DenDen) - ‬10 min walk
  • ‪中華料理 龍華楼 - ‬18 min walk
  • ‪札幌らーめん そらや - ‬13 min walk
  • ‪さくら食堂 - ‬10 min walk

About this property

Hoshino Resorts KAI Matsumoto

Ryokan with a full-service spa, steps from Asama Hot Spring
Hoshino Resorts KAI Matsumoto offers 26 air-conditioned accommodations with minibars and safes. Flat-screen televisions are featured in guestrooms. Bathrooms include shower/tub combinations with deep soaking bathtubs and complimentary toiletries.

This Matsumoto ryokan provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. In-room massages and hair dryers can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the ryokan's full-service spa. Services include massages. The spa is open daily.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs on site.

Make yourself at home in one of the 26 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries. Conveniences include safes and desks, and housekeeping is provided daily.
Relax at the full-service spa, where you can enjoy massages.
Enjoy a meal at the restaurant or snacks in the ryokan's coffee shop/cafe. A complimentary local cuisine breakfast is served daily from 7:30 AM to 9:00 AM.
Featured amenities include a 24-hour front desk, a library, and an elevator. Free self parking is available onsite.
A complimentary local cuisine breakfast is served each morning between 7:30 AM and 9:00 AM.
Hoshino Resorts KAI Matsumoto has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Free uncovered self parking on site

Food and drink

  • Free local cuisine breakfast available daily 7:30 AM to 9:00 AM
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Kaiseki meal

Things to do

  • Full-service spa
  • Hot springs
  • Library
  • Wine tasting room

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Full-service spa

  • Hot springs
  • In-room massages
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Spa open daily
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas

Room amenities

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 26-inch flat-screen TV

Food and drink

  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

This property is closed from September 1 2025 to August 27 2027 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child per adult, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests traveling with a service animal must contact the property in advance.
Additional fees may apply to children for items such as extra bedding and meals.

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

Hoshino Resorts KAI Matsumoto Inn
Hoshino Resorts KAI Inn
Hoshino Resorts KAI Matsumoto
Hoshino Resorts KAI
Hoshino Resorts KAI Matsumoto Ryokan
Hoshino Resorts KAI Matsumoto Matsumoto
Hoshino Resorts KAI Matsumoto Ryokan Matsumoto

Hoshino Resorts KAI Matsumoto Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 34 out of 44 reviews
Rating 8 - Good. 7 out of 44 reviews
Rating 6 - Okay. 1 out of 44 reviews
Rating 4 - Poor. 2 out of 44 reviews
Rating 2 - Terrible. 0 out of 44 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Nina

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Loved the live music in the evening. The performance was amazing.
Stayed 1 night in Apr 2025

10/10 Excellent

Bradley

Stayed 1 night in Mar 2025

10/10 Excellent

Ethan

Liked: Cleanliness, staff & service, property conditions & facilities
The property is beautiful, but it’s nothing compared to the staff’s attention, warmth, and professionalism.
Stayed 1 night in Mar 2025

10/10 Excellent

Terri

Stayed 2 nights in Feb 2025

10/10 Excellent

Heather E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible space close to everything you need. Quiet, peaceful, it has a wonderful onsen and staff. I would absolutely go back!
Stayed 2 nights in Feb 2025

10/10 Excellent

Ken

Travelled with partner
Liked: Amenities, property conditions & facilities
The staff make for a wonderful experience. From the moment we arrived to the moment we left staff were attentive. We enjoyed an in room with indoor onsen for two nights. The restaurant meal offerings are authentic Japanese and wonderfully presented. One of the highlights of our two week trip to Japan. We took the bus to the local castle and art museum. The facility is off the beaten path but there is a Lawson store close by. Taxi needed to go to and from the local train station. Be sure to book taxi early as the local taxi company is quite busy in the morning. Wifi and fridge worked well. Be prepared to sleep on a futon-we were satisfied with that. This place is clean as any I've seen. Evening music presentation by local accomplished musicians a real treat. Come here to relax!
Stayed 2 nights in Jan 2025

10/10 Excellent

Connor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best stay in Japan

It was an amazing stay! We had an in suite onsen, both dinner and breakfast were provided, and there was a very high level of service!
Stayed 1 night in Nov 2024

10/10 Excellent

haim vitali

Stayed 1 night in Oct 2024

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Words cannot express

As soon as we stepped out of our taxi we were met by Rina who graciously helped us check in and thoroughly explained everything you would need to know about the property. In my opinion this was one of the best check in experiences due to Rina’s patience and thoughtfulness. As for the rest of the stay words are not enough to describe the experience and ambiance you will encounter from the fantastic food and presentation to the top notch Onsen facilities. I’ve been to a dozen Onsen in Japan and this stands out as top three maybe behind Beppu KAI and Arima. I highly recommend Matsumoto KAI if ever In Nagano.
Stayed 1 night in Jul 2024

10/10 Excellent

Paulina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hoshino's KAI group of onsen-focused resorts are a great updated way to enjoy Japan's rich onsen culture. The service and food quality at this Matsumoto facility were truly outstanding. We now want to visit other KAI resorts in other onsen towns. Thank you.
Stayed 2 nights in May 2024

4/10 Poor

Marco, Key Biscayne

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Very poor value for money. We paid $2,800 for two rooms/two nights, and the overall quality, service, and property did not meet our expectations for the price paid and benchmarks in similar prices in Japan. We had a problem after the first night's dinner (two of our family members were sick) and asked to cancel the rest of the breakfast and dinners included in the property. After telling the manager about our incident, they did not recognize any refund or gesture. We are definitively not coming back.
Stayed 2 nights in Apr 2024

10/10 Excellent

penchas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This is a true Japanese onsen property that also caters to English speakers. While it only has Japanese rooms and food - for a person that wants a truly high end onsen experience in a smaller city - this is perfect.
Stayed 1 night in Apr 2024

10/10 Excellent

Yiyun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

10/10 Excellent

WING MAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very professional. We had a hostess (Takahashi-san) assigned to us. She was very attentive and took care of everything for us. The room was very spacious. We had a private open air onsen bath tub. The meals were great. We highly recommend it.
Stayed 1 night in Oct 2023

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A very special place!

Great onsen, exceptional service (Aso was so lovely) and delicious food.
Stayed 1 night in Oct 2023

10/10 Excellent

francis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Outside onsen has very relaxing atmosphere.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect Time Out

Great service, delicious food, invigorating onsen and lovely view from a spacious room
Stayed 1 night in Nov 2019

10/10 Excellent

IslandGuy808, Honolulu, us

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an outstanding deluxe property with top notch English speaking staff. I cannot say enough about how attentive and helpful the staff at this first class accommodation was for our group. The food here is also awesome. Kaiseki dinners were elegant and delicious. Breakfasts were also traditional yet memorable. My travel companions were in such awe of the food and its presentation that there was sparse conversation as everyone was mesmerized by each course.
Stayed 2 nights in Apr 2019

8/10 Good

Yuval

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel, Not enough flexibility

The hotel is beautiful and had a lot of luxurious touches. The staff was helpful and kind. I wish there were a shuttle service that was available as we had to take a $20 cab ride each way to get to downtown and back. The staff also required us to tell them when we were planning to leave and return so they could clean, set up, or put away the beds, as well as prepare dinner and breakfast. This meant that we needed to stick to a schedule, which meant that we had flexibility in general - we had to be awake at a certain time for breakfast or had to return at certain times. All in all a great hotel, but better for people who prefer a more structured vacation.
Stayed 3 nights in Oct 2018

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing

The room with onsen was amazing, and the dinner and breakfast were delicious. It was worth every penny.

6/10 Okay

Catherine, Switzerland

Liked: Cleanliness, staff & service

Sans plus

I don't understand the hype about this hotel. The location is way out of town (costs 20$ to go to town by taxi) the view from the room is really nothing spectacular, the onsen is ok but small and the only dinner option costs 134,00 yen... I felt like all together way too much money for what it is really.