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Holiday Inn Resort Mazatlan by IHG

3.5 star property

Photo gallery for Holiday Inn Resort Mazatlan by IHG

Ocean views, open daily
Outdoor pool, open 9:00 AM to 9:00 PM, pool loungers
Beach/ocean view
Reception
Premium bedding, down duvets, in-room safe, individually furnished

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Housekeeping
  • Gym

Explore the area

Map
Avenida Playa Gaviotas 220, Zona Dorada, Mazatlán, SIN, 82110
  • The Mazatlan Malecón
    ‪16 min walk‬
  • Cerritos Beach
    ‪7 min drive‬
  • Mazatlán Aquarium
    ‪7 min drive‬
  • Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)
    ‪33 min drive‬

Room options

View all photos for Suite, Multiple Beds

Suite, Multiple Beds | Living area

Suite, Multiple Beds

  • 48 sq m
  • Sea view
  • Sleeps 6
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed

Suite, 1 King Bed

  • 48 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

Hair dryer, towels, soap, shampoo

Standard Room, 1 King Bed, Accessible

  • 36 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Hair dryer, towels, soap, shampoo

Standard Room, 1 King Bed

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

Hair dryer, towels, soap, shampoo

Suite, 2 Queen Beds

  • 48 sq m
  • Sea view
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Premium bedding, down duvets, in-room safe, individually furnished

Standard Room, 2 Queen Beds

  • 24 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Premium bedding, down duvets, in-room safe, individually furnished

Standard Room

  • Beach view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

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About the area

Mazatlán

With a stay at Holiday Inn Resort Mazatlan by IHG in Mazatlán (Zona Dorada), you'll be a 2-minute drive from The Mazatlan Malecón and 7 minutes from Mazatlán Aquarium. .This beach hotel is 4.4 mi (7.1 km) from Witches Beach and 4.5 mi (7.3 km) from Plaza Machado.

What's nearby

  • The Mazatlan Malecón - 16 min walk - 1.4 km
  • Cerritos Beach - 7 min drive - 4.6 km
  • Mazatlán Aquarium - 7 min drive - 3.9 km
  • Mazatlan International Center - 10 min drive - 7.7 km
  • Olas Altas Beach - 12 min drive - 8.1 km

Getting around

  • General Rafael Buelna Intl. Airport (MZT) - 34 min drive

Restaurants

  • ‪Panamá Zona Dorada - ‬5 min walk
  • ‪Pancho's Restorant - ‬2 min walk
  • ‪RRinos Pizza A La Leña & Bar - ‬4 min walk
  • ‪Lucky B's - ‬3 min walk
  • ‪Allegro - ‬6 min walk

About this property

Holiday Inn Resort Mazatlan by IHG

Family-friendly fun on the beach, with outdoor pool
Holiday Inn Resort Mazatlan by IHG offers 164 accommodations with safes and complimentary bottled water. Rooms open to balconies. These individually furnished accommodations include day beds. Beds feature down comforters and premium bedding. A pillow menu is available. Flat-screen televisions come with digital channels.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Stay in one of 164 guestrooms featuring flat-screen televisions. Your bed comes with down comforters and premium bedding. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms have hair dryers and toothbrushes and toothpaste.
Be sure to enjoy recreational amenities including an outdoor pool and a fitness center. Additional amenities at this Beaux Arts hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy international cuisine at Restaurante Concordia, a poolside restaurant which features a pool view. You can also stay in and take advantage of the room service (during limited hours). Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are served on weekends from 7:00 AM to noon for a fee.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Mazatlán? This hotel has 1765 square feet (164 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge between 7:00 AM and noon on weekends.
Restaurante Concordia - This poolside restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner.
La Vinata - This sports bar specializes in international cuisine. Happy hour is offered. Open daily.
Bar 15 Rooftop bar Lounge - This bar overlooks the ocean. Guests can enjoy alfresco dining (weather permitting). Happy hour is offered. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Weekend buffet breakfast available 7:00 AM to noon for a fee: USD 15.99 for adults and USD 12.99 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bar 15 Rooftop bar Lounge
  • La Vinata
  • Restaurante Concordia

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Grocery/convenience store
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,765 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • On the waterfront
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift (107 centimetre wide door)
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (64 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 12 floors
  • Banquet hall
  • Beaux Arts architecture
  • Built in 2016
  • Communal living room
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Day bed
  • Down comforter
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in from 3:00 PM - midnight and 3:00 PM - midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 250.0 per night
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 15.99 for adults and USD 12.99 for children
  • Rollaway bed fee: USD 250.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 9:00 AM to 9:00 PM
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Mazatlan

Holiday Inn Resort Mazatlan by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 647 out of 1003 reviews
Rating 8 - Good. 233 out of 1003 reviews
Rating 6 - Okay. 69 out of 1003 reviews
Rating 4 - Poor. 29 out of 1003 reviews
Rating 2 - Terrible. 25 out of 1003 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Anali Moreno

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were all friendly
Stayed 6 nights in Mar 2025

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great for a short stay
Stayed 1 night in Mar 2025

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my time here! Super walkable to good restaurants and nice beach access!
Stayed 1 night in Feb 2025

8/10 Good

Peter

Disliked: Amenities
view ….. but there should at least be a small refrigerator in the room
Stayed 4 nights in Mar 2025

10/10 Excellent

ARACELY

Stayed 4 nights in Mar 2025

2/10 Terrible

dayanet

Disliked: Staff & service
Let me start off by saying that Mazatlan is my favorite place to go on vacation. We visit a few times a year and always choose a different hotel for the experience. This hotel is in a great location, however, the customer service is not great. Upon arrival, the lady that helped us was bitter because I always prepay for my room and she wasn't able to upsell or have me add to our stay. As soon as she saw I prepaid, it was an unpleasant attitude towards us the entire time. We didn't even receive towels while we were there. The coffee wasn't refilled in our room and when we went downstairs to ask for a packet of salt we were denied. It was in a way where this lady made us feel like we were horrible people for asking for salt. I have never been treated so poorly. She was very condescending. I asked for towels and they never showed so we went and bought our own. We got stuck in the elevator because she never told us how to use our room key for the elevator and we weren't the only ones. Then on a different day the elevator broke down and she had an "oh well" kind of attitude. Luckily for us that we don't let things like that ruin our vacation. We still had a great time, but not at the hotel at all. Never again.
Stayed 4 nights in Feb 2025

10/10 Excellent

Alfonso

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 3 nights in Feb 2025

10/10 Excellent

Cindy

Stayed 1 night in Mar 2025

10/10 Excellent

Jamie, Bonney Lake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 15 nights in Feb 2025

10/10 Excellent

Rafaela

Stayed 1 night in Feb 2025

10/10 Excellent

Alwyn, Edmonton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Holiday Inn exceeded our expectations as compared to others. Room was spacious, exceptionally clean, bed was comfortable, housekeeping were excellent. Only suggestions are that it would be nice to have a small mini fridge to keep refreshments cold. Wifi worked well but we had to sign in every day & Apple phone was a bit difficult to sign in initially. * Buffet was only on weekends * Noise from bands is noticeable but didn’t bother us
Stayed 7 nights in Feb 2025

10/10 Excellent

Yessenia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good time for the time we spent there.
Stayed 2 nights in Feb 2025

10/10 Excellent

B and Y

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

JoAnn, Spokane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was fine for the money
Stayed 12 nights in Jan 2025

10/10 Excellent

Deborah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property. I would have liked a coffee pot and small fridge for medication in the room. Other than that it was great! Clean, excellent staff. Well maintained. Beautiful pool area with restaurant and right in the beach. I will book again.
Stayed 7 nights in Jan 2025

6/10 Okay

Kelly, Olds

Liked: Cleanliness
The ocean view from the room was the highlight. Otherwise my husband & I had concerns with the pigeon excrement in and around the pool area, so I was hesitant to use the pool. The staff seemed indifferent at times but the cleaning staff seemed attentive. The rooms look well used could use an upgrade.
Stayed 5 nights in Jan 2025

10/10 Excellent

Kaisa

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the hotel. The view was amazing. There’s a nice little coffee shop in the lobby. The food we had in the restaurant was good and the drinks at the rooftop bar made for a great place to watch the sunset.
Stayed 7 nights in Jan 2025

10/10 Excellent

STEVEN, Durango

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Secure parking and a balcony overlooking the beach. I only heard the sound of waves all night.
Stayed 1 night in Jan 2025

10/10 Excellent

August

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Skye

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ocean sounds from the balcony at night were delightful
Stayed 5 nights in Jan 2025

8/10 Good

jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay with internet that went off regularly which was frustrating.
Stayed 3 nights in Jan 2025

10/10 Excellent

Dennis

Clean and quiet hotel with a great view
Stayed 5 nights in Jan 2025

10/10 Excellent

Victor Aguirre

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a great place to have rest.
Stayed 5 nights in Jan 2025

10/10 Excellent

BLANCA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
HOTEL AMAZING, JUST DON'T USE THE VALET SERVICE IT IS OUTSOURCED AND IT'S AWFUL, WE PARKED AS VISITORS LEFT AND CAME BACK AND THEY MADE A HUGE DEAL ABOUT US LOSING THE CARD, THEY GAVE US, WE WENT BACK AND FORTH WITH 3 DIFFERENT PEOPLE, NOBODY KNEW WHAT TO DO THEY WANTED TO CHARGE US 100 PESOS WHICH I SAID ALL OF THIS FOR THAT, I'LL PAY YOU 200 BUT GET IT SORTED OUT PLEASE AND THEY JUST KEPT ON GOING WITH THEIR DRAMA AND CONFUSION
Stayed 1 night in Dec 2024

10/10 Excellent

Jose

Travelled with family
Soraya was the best help. She had excellent customer service and made you feel welcomed!
Stayed 1 night in Dec 2024