2/10 Terrible
James, Gallatin
13 Dec 2025
Do not use this hotel if you are booking thru Expedia or another 3rd party booking site. I booked this hotel 4 months in advance of my stay. I booked a room with a King bed. When I got to the hotel, they gave me a room with 2 double beds (which, by the way, were very uncomfortable). I was not notified at check in there was an issue, they just gave me the room. I went back to the desk to get the issue rectified and they said they were full and there is nothing they could do. She tried to tell me I booked to late, which was not true as there were plenty rooms available with a King bed when I booked, and also tried to blame Expedia for how they book rooms and me for using Expedia instead of the Hilton booking system. I have used Expedia for hundreds of hotel rooms over the years, including 4 hotels on this trip alone. I always book King beds and have never had an issue with any other hotel. That tells me the issue is with, either, this hotel, or with Embassy Suites and their scheduling system. Furthermore, they asked how the stay was numerous times via email/text and each time I gave them the lowest rating. They offered to call me to see how they could fix the issue and then they never called. It is almost as if they don't care about anyone that doesn't book thru their system... just as the lady at the check in desk eluded to when I tried to fix the issue.
James
Stayed 2 nights in Dec 2025
