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Caroline Serviced Apartments Richmond

3.5 star property

Photo gallery for Caroline Serviced Apartments Richmond

One Bedroom with Balcony | Private kitchen
Reception
Terrace/patio
Pillow-top beds, soundproofing, iron/ironing board, free WiFi
Two Bedroom Winter Garden | Terrace/patio

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Kitchen
  • Washing machine
  • Dryer
  • Free Wi-Fi
  • Air-conditioning
  • Outdoor space

Explore the area

View map
251 Swan St, Richmond, VIC, 3121
  • Place, Church Street
    ‪2 min walk‬
  • Place, Chapel Street
    ‪14 min walk‬
  • Place, AAMI Park
    ‪19 min walk‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪30 min drive‬

Room options

View all photos for Standard Studio

Pillow-top beds, soundproofing, iron/ironing board, free WiFi

Standard Studio

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Studio Winter Garden

Pillow-top beds, soundproofing, iron/ironing board, free WiFi

Studio Winter Garden

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Studio Terrace

Pillow-top beds, soundproofing, iron/ironing board, free WiFi

Studio Terrace

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for One Bedroom Winter Garden

Pillow-top beds, soundproofing, iron/ironing board, free WiFi

One Bedroom Winter Garden

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Studio with Terrace View

Pillow-top beds, soundproofing, iron/ironing board, free WiFi

Studio with Terrace View

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for One Bedroom with Balcony

One Bedroom with Balcony

One Bedroom with Balcony

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Two Bedroom Winter Garden

Two Bedroom Winter Garden | Living area

Two Bedroom Winter Garden

  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds

View all photos for Two Bedroom Balcony

Two Bedroom Balcony | Living area

Two Bedroom Balcony

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed

View all photos for Two Bedroom Superior Winter Garden

Pillow-top beds, soundproofing, iron/ironing board, free WiFi

Two Bedroom Superior Winter Garden

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Two Bedroom Terrace

Two Bedroom Terrace | Living area

Two Bedroom Terrace

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Three Bedroom Premium Apartment

Pillow-top beds, soundproofing, iron/ironing board, free WiFi

Three Bedroom Premium Apartment

  • 3 bedrooms
  • Sleeps 7
  • 2 King Beds and 1 Queen Bed

Similar properties

Balcony
Richmond Central Apartments
  • Free Wi-Fi
  • Parking available
  • Microwave
  • Extra beds/cots
4.0 out of 5, Very good, 186 reviews
The price is NZ$141
includes taxes & fees
29 Mar - 30 Mar
Richmond Central Apartments

About the area

Melbourne

Located in Melbourne (Richmond), Caroline Serviced Apartments Richmond is within a 5-minute drive of Chapel Street and Melbourne Cricket Ground. .This aparthotel is 1.3 mi (2.2 km) from Rod Laver Arena and 1.4 mi (2.2 km) from Royal Botanic Gardens.
View more Aparthotels in MelbourneOpens in a new window

What's nearby

  • Church Street - 2 min walk - 0.2 km
  • Bridge Road - 10 min walk - 0.9 km
  • Chapel Street - 14 min walk - 1.2 km
  • AAMI Park - 19 min walk - 1.6 km
  • Royal Botanic Gardens - 19 min walk - 1.6 km

Getting around

  • East Richmond Station - 7 min walk
  • Flinders Street Station - 12 min drive
  • Melbourne, VIC (MEB-Essendon) - 28 min drive

Restaurants

  • ‪Harlow - ‬5 min walk
  • ‪My Oh My - ‬4 min walk
  • ‪Public House - ‬5 min walk
  • ‪Swan Hotel - ‬3 min walk
  • ‪Pizzeria Da Bruno - ‬2 min walk

About this property

Caroline Serviced Apartments Richmond

Caroline Serviced Apartments Richmond offers 33 air-conditioned accommodations with washers/dryers and hair dryers. Beds feature pillowtop mattresses. 50-inch Smart televisions come with cable channels. Accommodations at this 3.5-star aparthotel have kitchens with stovetops, microwaves, cookware/dishes/utensils, and dishwashers. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered on weekdays only and in-room massages can be requested. Housekeeping is provided on a limited basis.

Make yourself at home in one of the 33 air-conditioned rooms featuring kitchens with stovetops and microwaves. Your room comes with a pillowtop bed. 50-inch Smart televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include electric kettles and washers/dryers, as well as phones with free local calls.
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and concierge services.
Featured amenities include express check-in, express check-out, and luggage storage. Self parking (subject to charges) is available onsite.

Property amenities

Pool/Spa

  • In-room massages

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Secured, uncovered parking on site (AUD 15 per night)
  • Limited on-site self parking

Kitchen

  • Cleaning supplies
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Hob
  • Microwave
  • Toaster

Bedrooms

  • Bedsheets provided
  • Pillowtop mattress
  • Rollaway/extra bed: AUD 40 per day

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch Smart TV with cable channels

Outdoor areas

  • Garden
  • Terrace

Laundry

  • Laundry detergent
  • Laundry facilities
  • Washer/dryer

Comfort

  • Air conditioning
  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • Lift
  • Designated smoking areas (fines apply)

Services and conveniences

  • Concierge services
  • Free local calls
  • Housekeeping on weekdays only
  • Iron/ironing board
  • Luggage storage
  • Mobile key entry
  • Phone
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • Near a health/beauty spa
  • Near a hospital
  • Near a metro station
  • Near a train station

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Fire extinguisher

General

  • 33 units
  • Garden
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Express check-out available

Special check-in instructions

The front desk is open Monday - Friday (8:00 AM - 6:30 PM) and Saturday - Saturday (9:00 AM - 4:00 PM)
Guests will receive an email within 24 hours before arrival with check-in instructions and lockbox information; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, lockbox

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 40.0 per day

Payment types

Important information

Optional extras

  • Uncovered self parking fee: AUD 15 per night
  • Rollaway bed fee: AUD 40.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Parking height restrictions apply

Property is also known as

Caroline Serviced Apartments Richmond Richmond
Caroline Serviced Apartments Richmond Aparthotel
Caroline Serviced Apartments Richmond Aparthotel Richmond

Caroline Serviced Apartments Richmond Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 160 out of 184 reviews
Rating 8 - Good. 15 out of 184 reviews
Rating 6 - Okay. 7 out of 184 reviews
Rating 4 - Poor. 0 out of 184 reviews
Rating 2 - Terrible. 2 out of 184 reviews

10/10

Cleanliness

9.6/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Andrew

Travelled with partner
Staff was very helpful and nice. Room clean, comfortable and functional. Definitely would stay again
Stayed 2 nights in Dec 2025

10/10 Excellent

Hamish

Liked: Cleanliness, amenities, property conditions & facilities
A clean apartment very accessible
Stayed 2 nights in Dec 2025

8/10 Good

Brielle

Liked: Cleanliness, property conditions & facilities
Elevator was broken which was a bit of a hassle with luggage. Otherwise it was well kept and you could access easily
Stayed 2 nights in Nov 2025

10/10 Excellent

Allen

Liked: Cleanliness, room comfort
Very clean , quiet and comfortable, awesome shower all new appliances very close to hundreds of restaurants and tram stop. Would definitely stay again.
Stayed 3 nights in Nov 2025

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2025

10/10 Excellent

Claire

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean spacious room.
Stayed 3 nights in Oct 2025

10/10 Excellent

Sonja

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely room. Better than expected.
Stayed 2 nights in Oct 2025

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Underground parking easily accessible. Large quiet rooms, friendly staff.
Stayed 5 nights in Oct 2025

8/10 Good

John, Churchlands

Liked: Cleanliness, amenities, property conditions & facilities
Booked to stay there again two weeks later
Stayed 5 nights in Oct 2025

10/10 Excellent

Jillian

Liked: Cleanliness, amenities, property conditions & facilities
Great accommodation. Centrally located. Clean, functional and well priced. I’ll definitely be staying here again.
Stayed 8 nights in Oct 2025

10/10 Excellent

David

Liked: Cleanliness, room comfort
Our checkin was quick, friendly and professional. Room was spotlessly clean. Underground parking was convenient and easy. Location was perfect - just a short walk to heaps of restaurants in Swan Street. Highly recommend!
Stayed 1 night in Oct 2025

10/10 Excellent

graeme

Liked: Cleanliness
Stayed 2 nights in Oct 2025

10/10 Excellent

Michelle

Stayed 4 nights in Oct 2025

10/10 Excellent

Chisato

Stayed 7 nights in Sep 2025

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Love these apartments. Staff are friendly, welcoming and helpful. Nice rooms with everything you need - iron, fully equipped kitchen, walk in shower, big fridge, air -con and ours had a balcony. Also loved having a large lounge which was more than two seats. Close to tram, Coles, plenty of restaurants, coffee shops and a quick tram ride to the city.
Stayed 3 nights in Sep 2025

8/10 Good

John

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Dennis

Liked: Cleanliness, amenities
Good position in Swan St Clean and tidy
Stayed 2 nights in Sep 2025

6/10 Okay

Amro

Liked: Property conditions & facilities
Stayed 4 nights in Aug 2025

6/10 Okay

Amro

Liked: Property conditions & facilities
Stayed 7 nights in Sep 2025

10/10 Excellent

Ashley

Liked: Cleanliness, amenities, property conditions & facilities
Lovely property close in the heart of Richmond.
Stayed 3 nights in Aug 2025

10/10 Excellent

Allison

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Love the Caroline Apartments, second time staying. Beautiful rooms, comfortable like a home away from home. Only 2 minor things, some of the kitchen cabinet hinges had broken so open and closing some of the doors proved difficult, also we were there 3 nights with a family of 4 I felt like having some sort of bin even in the basement would be good so that we could dispose of shopping bags, food containers etc as the small bin in the kitchen was not enough and I felt bad leaving bags of rubbish in the room for the cleaner. The service, the apartment itself and the location is perfect, couldn’t fault it. Thank you for having us!
Stayed 3 nights in Aug 2025

10/10 Excellent

Regina

Liked: Cleanliness, amenities
The property was pristine and in a good location. There is nothing negative about this property.
Stayed 2 nights in Aug 2025

10/10 Excellent

Susan Margaret

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very modern and well equipped unit. Easy access to city via tram or train. Lots of great restaurants nearby.
Stayed 5 nights in Aug 2025

10/10 Excellent

Xiang

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Bed comfort
Stayed 3 nights in Aug 2025