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Embassy Suites by Hilton Memphis East Germantown Area

3.5 star property

Photo gallery for Embassy Suites by Hilton Memphis East Germantown Area

Lobby
Pool
Suite, 2 Double Beds, Non Smoking
Lobby
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • Bar
  • Laundry
  • Pet-friendly
  • 24/7 front desk

Explore the area

Map
1022 S Shady Grove Rd, Memphis, TN, 38120
  • Baptist Memorial Hospital-Memphis
    ‪4 min drive‬
  • Memphis Botanic Garden
    ‪8 min drive‬
  • University of Memphis
    ‪9 min drive‬
  • Memphis, TN (MEM-Memphis Intl.)
    ‪17 min drive‬

Room options

View all photos for Suite, 1 King Bed, Accessible, Bathtub

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Accessible, Bathtub

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Suite, 2 Double Beds, Non Smoking

  • Sleeps 6
  • 2 Double Beds

View all photos for Conference Suite, 1 King Bed

Conference Suite, 1 King Bed

Conference Suite, 1 King Bed

  • 24 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 2 Bedrooms, 2 Bathrooms, 1 King and 2 Double Beds

Presidential Suite, 2 Bedrooms, 2 Bathrooms, 1 King and 2 Double Beds

Presidential Suite, 2 Bedrooms, 2 Bathrooms, 1 King and 2 Double Beds

  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Premium Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

1 bedroom, premium bedding, in-room safe, desk

Premium Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed

Premium Suite, 1 King Bed

Premium Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Roll in Shower)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Accessible (Roll in Shower)

  • Sleeps 4
  • 1 King Bed

Similar properties

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Hyatt Place Memphis/Wolfchase Galleria

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.6 out of 5, Wonderful, (1144)
The price is NZ$205
for 1 room
includes taxes & fees
1 Jul - 2 Jul
Hyatt Place Memphis/Wolfchase Galleria

About the area

Memphis

When you stay at Embassy Suites by Hilton Memphis East Germantown Area in Memphis, you'll be in the business district, within a 15-minute drive of University of Memphis and Wolfchase Galleria. .This hotel is 10.8 mi (17.4 km) from Beale Street and 11.7 mi (18.8 km) from FedExForum.

What's nearby

  • Baptist Memorial Hospital-Memphis - 4 min drive - 2.9 km
  • Memphis Botanic Garden - 8 min drive - 7.4 km
  • Shelby Farms Visitor Center - 8 min drive - 8.1 km
  • University of Memphis - 9 min drive - 8.8 km
  • Graceland - 19 min drive - 23.5 km

Getting around

  • Memphis Central Station - 20 min drive
  • Memphis International Airport (MEM) - 15 min drive

Restaurants

  • ‪Chick-fil-A - ‬10 min walk
  • ‪McDonald's - ‬13 min walk
  • ‪Panda Express - ‬8 min walk
  • ‪Central BBQ Poplar - ‬6 min walk
  • ‪Bog & Barley - ‬4 min walk

About this property

Embassy Suites by Hilton Memphis East Germantown Area

Hotel in Memphis with free breakfast and a fitness center
Embassy Suites by Hilton Memphis East Germantown Area offers 220 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. 55-inch LCD televisions come with premium digital channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a fitness center.
Make yourself at home in one of the 220 air-conditioned rooms featuring refrigerators and microwaves. 55-inch LCD televisions with premium TV channels provide entertainment, with wired and wireless internet access available for a surcharge. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Take advantage of recreation opportunities such as a fitness center, or other amenities including wireless internet access (surcharge) and gift shops/newsstands. This hotel also features wedding services, a television in a common area, and a banquet hall.
Enjoy a satisfying meal at Frank Grisanti Italian serving guests of Embassy Suites by Hilton Memphis East Germantown Area. Mingle with other guests at the complimentary reception, held daily. Wrap up your day with a drink at the bar/lounge. A complimentary cooked-to-order breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:30 AM to 10:30 AM.
Featured amenities include wired internet access (surcharge), a business center, and express check-in. Planning an event in Memphis? This hotel has 4232 square feet (393 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
A complimentary cooked-to-order breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:30 AM and 10:30 AM. A complimentary manager's reception is offered each day.
Frank Grisanti Italian - This restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Atrium/Lobby Bar - Onsite bar. Happy hour is offered. Open daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 9.95); wired internet (surcharge)

Parking and transport

  • Electric car charging station on site
  • Onsite parking available only on request
  • Uncovered parking on site (USD 10 per day)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free cooked-to-order breakfast available 6:30 AM to 9:30 AM on weekdays and 7:30 AM to 10:30 AM on weekends
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception

Restaurants on site

  • Atrium/Lobby Bar
  • Frank Grisanti Italian

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Living room
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Porter/bellhop
  • Wedding services

Business services

  • 4,232 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower (68 centimetre high)
  • Hand-held showerhead
  • Handrails in stairways (80 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (106 centimetre wide door)
  • Pool hoist on site
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (111 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 5 floors
  • Banquet hall
  • Built in 1989
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Sunday:
  • Indoor pool
  • Hot tub
The following facilities are closed on Friday and Saturday:
  • Indoor pool
  • Hot tub

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 9.95 (rates may vary)
  • Fee for in-room wired internet: USD 9.95 (rates may vary)
  • Fee for wireless internet in public areas: USD 9.95 (rates may vary)
  • Fee for wired internet in public areas: USD 9.95 (rates may vary)
  • Uncovered self parking fee: USD 10 per day
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Embassy Suites Hotel Memphis
Embassy Suites Memphis
Memphis Embassy Suites
Embassy Suites Memphis Hotel Memphis
Embassy Suites Memphis Hotel
Embassy Suites Memphis
Embassy Suites by Hilton Memphis East Germantown Area Hotel
Embassy Suites by Hilton Memphis East Germantown Area Memphis

Embassy Suites by Hilton Memphis East Germantown Area Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 156 out of 251 reviews
Rating 8 - Good. 41 out of 251 reviews
Rating 6 - Okay. 32 out of 251 reviews
Rating 4 - Poor. 10 out of 251 reviews
Rating 2 - Terrible. 12 out of 251 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mychal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Starkeisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

Nicole

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I am not one for staying at hotels, however, i will utilize a very nice one if need be. Well, i booked a room through a third-party app. On the day i was to check in, i was able to do check in via app. And I was given access to my digital keys. Well, when I get to the hotel, and as I tried to use the digital key that was said to have been ready to use, it didnt work. Tried several times. So i go down stairs (left things by room door) and the receptionist walked to the back after finishing with the customer in front of me. She didn't acknowledge me at all!! Well, there was someone eles who looked as if he could have been a manager. I spoke (twice) he didn't look my way....smh! After about 3 to four minutes of me standing there, she comes from the back and says "be with you in a minute"..lol. What??? I'm like, im I being punked or something??? This is the freagin Embassy Suites!!! What is going on?? All of this, I am saying to myself because I had parents who taught me to always stay poise no matter the situation!! The gentleman finally comes over and asked "may I help you" I laughed and was like "Yea, you can help". I am a Hilton Rewards Member and you guys are really Rude, and Do not possess any qualities for this position as i can see!!!! He goes on and try to apologize but i threw up my hand and said save it. I Do Not care to hear uour sad apology! Very Very Rude!!! That is my first and last time at the particular establishment. Better trained staffing and you'll get 5 st
Stayed 2 nights in Mar 2025

10/10 Excellent

Jourdyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Latayan, Virginia Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Judah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay at the Embassy. Breakfast fresh and hot. Omelet station very good!
Stayed 1 night in Mar 2025

8/10 Good

David

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Mark

Travelled with family, Travelled with family and small children
Liked: Staff & service
The pool was always very crowded, and rarely ever towels available. The property and rooms seemed a little dated. The parking lot was small, and very tight parking spaces. The area felt safe and had plenty of food, shopping, and coffee shops. The staff was very helpful and welcoming.
Stayed 2 nights in Mar 2025

10/10 Excellent

Marvetta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was excellent. Thank you to housekeeping for the cleanliness of my room. Most definitely will stay her from now on
Stayed 1 night in Mar 2025

6/10 Okay

Heidi

Business traveller
Liked: Staff & service
Disliked: Cleanliness
The rooms could use an update/refresh. The shower didn't drain. I had to call and ask for soap and toilet paper because they were both out.
Stayed 1 night in Mar 2025

6/10 Okay

Donald

Travelled with family
Breakfast a HUGE disappointment. Hotel overrun by soccer families and kids. Loud, unruly, over crowded
Stayed 2 nights in Feb 2025

10/10 Excellent

Gloria

Liked: Property conditions & facilities
Easy check in and the staff were friendly and professional. We had an issue with the tv service and maintenance was prompt and polite.
Stayed 1 night in Mar 2025

2/10 Terrible

James

Disliked: Cleanliness, staff & service
We have stayed at many but this one was terrible. Bed was almost on the ground. Tv did not work and they had to come and fix it. Breakfast was good
Stayed 1 night in Feb 2025

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Amanda

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Cleanliness could be better

Not sure if this was a hotel wide issue or just my specific room, but I didn’t get the feeling that our room was really inspected/thoroughly cleaned before being ready. The hand lotion was not secured into the wall, rusting behind the toilet, the floor mat had an obvious stain. We didn’t see it until the morning but the bed sheet also had a yellow stain. I didn’t take a picture but we moved the couch pillow to pull out the sofa bed and sitting on the couch cushion was a couple of coins and hard candy - nothing that was disgusting, but things that were obviously in sight and would have been seen if the couch had been cleaned in between visitors. I told a staff member, not really looking for a refund just so they knew the condition of the room, and he offered to put points on my Hilton account (which he didn’t even end up doing.) I will say, probably the best free breakfast buffet of any hotel I’ve stayed at. The omelet bar was fantastic and a large variety of other hot food.
Stayed 2 nights in Feb 2025

6/10 Okay

Tamar

Stayed 3 nights in Feb 2025

10/10 Excellent

Carmine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Embassy review memphis

Everything was great. About our stay. We love this hotel it’s beautiful the only thing the breakfast food was ok.
Stayed 1 night in Feb 2025

10/10 Excellent

Marainda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

2/10 Terrible

Courtney

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awful

Hotel is very outdated. Staff were very unfriendly and room was not clean. There were stains on floor and door had to be fixed.
Stayed 1 night in Feb 2025

6/10 Okay

Elizabeth Ann

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2025

6/10 Okay

Eric

Stayed 2 nights in Jan 2025

10/10 Excellent

Kenneth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and in a nice area
Stayed 1 night in Feb 2025

8/10 Good

suhail

Liked: Cleanliness, staff & service
Staff at tge front disk were great. George did an exptional service and was very helpfull
Stayed 2 nights in Feb 2025

8/10 Good

Nichole

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2025

6/10 Okay

Eh

Liked: Staff & service, room comfort

Not worth $200+ a night.

My wife and i were traveling home from our honeymoon and wanted somewhere nice to stau the night and it was...okay. The first impression is nice. Fancy looking lobby. However, we checked in at 11pm. Check in starts at 4pm. Our room wasnt clean at all, it wasnt busy to not have it cleaned yet. So we got a different room. The bathroom fan doesnt work in the new one. The shampoo bottle on the wall is broken off and wasnt fixed either. And the breakfast buffet was okay. Nothing spectacular and the sausages were burnt. Wouldn't come back.
Stayed 1 night in Feb 2025