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Hampton Inn & Suites Memphis East Germantown Area

2.5 star property

Photo gallery for Hampton Inn & Suites Memphis East Germantown Area

Free daily buffet breakfast
Lobby
Exterior
Free daily buffet breakfast
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View map
962 S Shady Grove Rd, Memphis, TN, 38120
  • Place, Lichterman Nature Center
    ‪17 min walk‬
  • Place, Wolbrecht Tennis Center
    ‪2 min drive‬
  • Place, The Crystal Shrine Grotto
    ‪3 min drive‬
  • Airport, Memphis, TN (MEM-Memphis Intl.)
    ‪16 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non-Smoking

Standard Room, 1 King Bed, Non-Smoking

Standard Room, 1 King Bed, Non-Smoking

8.8 out of 10
Excellent
(19 reviews)
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Room, 1 King Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(7 reviews)
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Kitchen, Non-Smoking

LCD TV, pay films

Suite, 1 King Bed, Kitchen, Non-Smoking

8.8 out of 10
Excellent
(9 reviews)
  • Sleeps 5
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds, Non-Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Room, 2 Queen Beds, Non-Smoking

7.8 out of 10
Good
(25 reviews)
  • Sleeps 5
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Room, 1 Double Bed, Non Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Room, 1 Double Bed, Non Smoking

  • Sleeps 4
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Room, 1 King Bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

LCD TV, pay films

Suite, 1 King Bed, Accessible, Non Smoking

7.2 out of 10
Good
(5 reviews)
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Room, 2 Queen Beds, Accessible, Non Smoking

8.0 out of 10
Very good
(5 reviews)
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Room, 1 Queen Bed, Non Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Room, 1 Queen Bed, Non Smoking

7.0 out of 10
Good
(2 reviews)
  • Sleeps 4
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Room, 2 Queen Beds, Accessible, Non Smoking

9.4 out of 10
Exceptional
(6 reviews)
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Room, 1 King Bed, Accessible, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Accessible (Roll-In Shower), Non-Smoking

LCD TV, pay films

Suite, 1 King Bed, Accessible (Roll-In Shower), Non-Smoking

  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Refrigerator & Microwave (Wet bar)

Room, 1 King Bed, Refrigerator & Microwave (Wet bar)

Room, 1 King Bed, Refrigerator & Microwave (Wet bar)

  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 2 Queen Beds, Kitchen

Premium bedding, desk, iron/ironing board, free cots/infant beds

Suite, 2 Queen Beds, Kitchen

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 5
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Studio, 1 King Bed, Kitchen

Premium bedding, desk, iron/ironing board, free cots/infant beds

Studio, 1 King Bed, Kitchen

  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Two Queen Room

  • Sleeps 5
  • Free Wi-Fi

One-Bedroom King Suite With Kitchen-Non-Smoking

  • Sleeps 5
  • Free Wi-Fi

Room with 1 King Bed and Tub - Mobility Accessible Non-Smoking

  • Sleeps 4
  • Free Wi-Fi

Hearing Accessible Room With Two Queen Beds-Non-Smoking

  • Sleeps 4
  • Free Wi-Fi

Queen Room

  • Sleeps 4
  • Free Wi-Fi

Mobility Access King Room with Roll In Shower

  • Sleeps 2
  • Free Wi-Fi

Mobility Access King Suite with Tub

  • Sleeps 4
  • Free Wi-Fi

Mobility Access Two Queen Room with Tub

  • Sleeps 4
  • Free Wi-Fi

Hearing Accessible King Room

  • Sleeps 3
  • Free Wi-Fi

Mobility Access King Suite with Roll in Shower

  • Sleeps 4
  • Free Wi-Fi

Double Room

  • Sleeps 4
  • Free Wi-Fi

1 King Room With Sofabed, Microwave, Fridge And Wet Bar-Non-Smoking

  • Sleeps 4
  • Free Wi-Fi

Two Queen Beds Kitchen Suite

  • Sleeps 5
  • Free Wi-Fi

King Studio Suite With Kitchen-Non-Smoking

  • Sleeps 3
  • Free Wi-Fi

King Room-Non-Smoking

  • Sleeps 3
  • Free Wi-Fi

Similar properties

Bar (on property)
Hyatt Place Memphis Primacy Park
Memphis
  • Pool
  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
3.9 out of 5, Good, 1,000 reviews
The price is NZ$216
includes taxes & fees
31 May - 1 June
Hyatt Place Memphis Primacy Park

About the area

Memphis

Located in Memphis, Hampton Inn & Suites Memphis East Germantown Area is in the business district, within a 10-minute drive of Memphis Botanic Garden and University of Memphis. .This hotel is 6.6 mi (10.6 km) from TPC Southwind and 7.5 mi (12.1 km) from Simmons Bank Liberty Stadium.

What's nearby

  • Lichterman Nature Center - 17 min walk - 1.5 km
  • Wolbrecht Tennis Center - 2 min drive - 1.8 km
  • The Crystal Shrine Grotto - 3 min drive - 2.9 km
  • University of Memphis - 11 min drive - 8.5 km
  • Memphis Zoo - 16 min drive - 19.4 km

Getting around

  • Memphis Central Station - 20 min drive
  • Memphis International Airport (MEM) - 15 min drive

Restaurants

  • ‪Chick-fil-A - ‬11 min walk
  • ‪McDonald's - ‬14 min walk
  • ‪Seasons 52 - ‬5 min walk
  • ‪Red Pier - ‬11 min walk
  • ‪Starbucks - ‬6 min walk

About this property

Hampton Inn & Suites Memphis East Germantown Area

Hampton Inn & Suites Memphis East Germantown Area offers 133 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. LCD televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers and complimentary toiletries.

This Memphis hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided once per stay.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Make yourself at home in one of the 133 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Bathrooms feature bathtubs or showers, complimentary toiletries, and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Be sure to enjoy recreational amenities including an outdoor pool and a fitness center.
A complimentary buffet breakfast is served daily.
Featured amenities include express check-out, a 24-hour front desk, and luggage storage. Self parking (subject to charges) is available onsite.
Guests are offered a complimentary buffet breakfast each morning.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (USD 10 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (once per stay)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift (152 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (122 centimetre high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Built in 1999
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight

Contactless check-in available

Minimum check-in age: 21

Check-out

Check-out before noon

Contactless check-out available

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay

Service animals are welcome, and are exempt from fees

Welcoming dogs and cats only

2 total (up to 75 lbs per pet)

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Self parking fee: USD 10 per night
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hampton Inn Grove Hotel Memphis-Shady

Hampton Inn Memphis-Shady Grove

Hampton Inn Memphis-Shady Grove Hotel

Hampton Inn & Suites Memphis-Shady Grove Road Hotel Memphis

Hampton Inn Memphis-Shady Grove Hotel

Hampton Inn Memphis-Shady Grove

Hotel Hampton Inn & Suites Memphis-Shady Grove Memphis

Memphis Hampton Inn & Suites Memphis-Shady Grove Hotel

Hotel Hampton Inn & Suites Memphis-Shady Grove

Hampton Inn & Suites Memphis-Shady Grove Memphis

Hampton Inn Suites Memphis Shady Grove

Hampton Inn Grove Hotel

Hampton Inn Grove

Hampton Memphis Shady Grove

Hampton Inn & Suites Memphis East Germantown Area Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 118 out of 225 reviews
Rating 8 - Good. 57 out of 225 reviews
Rating 6 - Okay. 27 out of 225 reviews
Rating 4 - Poor. 12 out of 225 reviews
Rating 2 - Terrible. 11 out of 225 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Dakeila

Stayed 1 night in Jan 2026

10/10 Excellent

Gabrielle

Stayed 1 night in Jan 2026

8/10 Good

Terri

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff very courteous during the Christmas holiday. The employee who made breakfast was an absolute pleasure
Stayed 2 nights in Dec 2025

2/10 Terrible

Kastriot

Stayed 1 night in Dec 2025

10/10 Excellent

Merrily

Travelled with family
Liked: Cleanliness, staff & service, amenities
staff and room
Stayed 1 night in Dec 2025

8/10 Good

Dale

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Clean room
Stayed 1 night in Dec 2025

10/10 Excellent

Jennifer

Stayed 1 night in Dec 2025

10/10 Excellent

GEOFFREY, JASPER

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
yes
Stayed 1 night in Dec 2025

10/10 Excellent

Rick

Stayed 3 nights in Dec 2025

8/10 Good

Cheryl

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was fresh
Stayed 3 nights in Dec 2025

6/10 Okay

Stacy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I paid for a 1 bedroom suite for this stay. The first night the hotel was oversold. They were supposed to refund the first night and never did.
Stayed 5 nights in Nov 2025

10/10 Excellent

Stuart

Liked: Cleanliness, amenities, property conditions & facilities
We stayed 7 days. We had fresh towels and beds midweek and we had one issue that was taken care of quickly. The breakfasts were very good! Thank you for a very enjoyable stay. We come to visit family and will be staying here again!
Stayed 7 nights in Nov 2025

4/10 Poor

Kim

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
I booked for 2 adults and 3 children but there were only 2 beds. My 14 yr old had to sleep on the floor. It wasn't big enough for 5 people. When we got to our room it was hot and there was no way to control the temperature. The second room they put us in smelled like smoke. The bathroom was small in that you had to sit sideways on the toilet and you practically sit on the toilet paper holder. The only good thing was the breakfast. A good amount to choose from.
Stayed 2 nights in Nov 2025

6/10 Okay

Jessica

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I spoke to the woman at the front desk. letting her know that we have Hilton points and she looked at me and said you booked this through Expedia there’s nothing I can do with zero compassion or friendliness. Or even I’m sorry we can’t do this due to XYZ. So disappointed
Stayed 1 night in Nov 2025

2/10 Terrible

JoAnn

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The bath tub was nasty. They had a glob of black hair in the drain, the tub was soiled and warn, the overflow was corroded with rust and black gunk. I could not get in it due to the lack of cleanliness and appearance. Upon check-in on Friday I was told that they were sold out and did not have any other rooms available. The manager working the desk on Saturday night gave me a key to use another unoccupied rooms bathroom to take a shower. I was shocked when I saw the bathroom tub as the hotel boasted on their website about it being newly renovated . I do not recommend this hotel for its rooms. I have pictures to share if you would like to review them.
Stayed 2 nights in Nov 2025

8/10 Good

Therese

Stayed 3 nights in Oct 2025

10/10 Excellent

Allisan

Stayed 1 night in Nov 2025

10/10 Excellent

TE

Stayed 5 nights in Oct 2025

6/10 Okay

Brent

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
The primary elevator was broken all week, and it seemed like it was broken for a while before I arrived. The parking arm is extremely annoying. Why take a ticket to get in if you just scan the same ticket to leave? And if you scan too soon after the car in front of you the arm comes down anyway blocking you. So you scan again and it says ‘Invalid Ticket’ so you park the car and go inside to get help. They tell you to try again, press help and they will open it for you. Except that isn’t true because when you press help it goes to the parking company help line and they ask you to press 3 for help - there is no numeric pad on the console!! So go back inside and ask again for help. Receptionist has to wait for someone to come and cover the desk and walk out with a special card to open the arm. Who has 10 minutes to go through this when traveling for work? Skip this location.
Stayed 4 nights in Oct 2025

8/10 Good

LaNeche

Travelled with family
Disliked: Cleanliness
Stayed 1 night in Oct 2025

10/10 Excellent

Alivia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

4/10 Poor

Alissandra

Stayed 1 night in Oct 2025

8/10 Good

Nila

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
We liked the updated rooms. The elevator near the lobby was not working. There was a second elevator at the rear of the building. Breakfast was good! Very friendly staff.
Stayed 3 nights in Oct 2025

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Place was fine, but could use some updating. A lot of visible wear and tear and things like the tub/toilet were beat up. Remote was broken and dirty. Conveniently located but overpriced.
Stayed 1 night in Oct 2025

10/10 Excellent

Freddy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean
Stayed 2 nights in Sep 2025