Caretakers shack had piles of rubbish around, entrance to the property was in a state of disrepair. There are no cooking facilities beyond a microwave or toaster which is pointless in a remote area with limited shopping opportunities where you can get snowed in. The iron was awful and dumped water everywhere, the ironing board did not have a foam cover so anything you iron gets the grid pattern of the ironing board.
Mattresses felt very old and springs were easily felt. Couches were awful, very worn and were essentially a thin piece of foam chucked on top of ply and were threadbare and worn.
Toilets had mould growing on the side of the cistern and the toilet had unflushed toilet paper on arrival.
Bedding was thin, not at all warm and pillows were also thin. TV was tiny.
The only redeeming feature was the spa but only just. No way i will ever be back. Disgraceful for a 4.5 star (apparently, as per their website), I have stayed in nicer 3 star motels.