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Neptune Beach Resort

4.0 star property

Photo gallery for Neptune Beach Resort

Outdoor pool, pool loungers
Sports facility
Billiards
View from room
Lobby

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • All-inclusive
  • Pool
  • Room service
  • 24/7 front desk
  • Laundry

Explore the area

View map
Bamburi Beach, Mombasa, 83125
  • Place, Bamburi Beach
    ‪10 min walk‬
  • Place, Haller Park
    ‪3 min drive‬
  • Place, Nyali Beach
    ‪12 min drive‬
  • Airport, Mombasa (MBA-Moi Intl.)
    ‪19 min drive‬

Room options

View all photos for Suite

In-room safe, desk, free cots/infant beds, free WiFi

Suite

  • 35 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room

In-room safe, desk, free cots/infant beds, free WiFi

Superior Room

  • 30 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Room

In-room safe, desk, free cots/infant beds, free WiFi

Standard Room

  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 1 Twin Bed

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About the area

Mombasa

When you stay at Neptune Beach Resort in Mombasa, you'll be on the beach, within a 10-minute walk of Bamburi Beach and Mombasa Go-Kart. .This all-inclusive hotel is 4.7 mi (7.6 km) from Nyali Beach and 27.5 mi (44.2 km) from Diani Beach.

What's nearby

  • Bamburi Beach - 10 min walk - 0.9 km
  • Haller Park - 3 min drive - 3.3 km
  • City Mall - 5 min drive - 4.8 km
  • Mtwapa Mall - 6 min drive - 5.9 km
  • Nyali Beach - 12 min drive - 8.0 km

Getting around

  • Mombasa (MBA-Moi Intl.) - 44 min drive

Restaurants

  • ‪The Moorings Floating Restaurant - ‬5 min drive
  • ‪Char Choma - ‬2 min drive
  • ‪Pirates Beach Resort - ‬4 min drive
  • ‪Pavillions Restaurant Sarova Beach Resort - ‬2 min drive
  • ‪Severin Sea Lodge - ‬3 min walk

About this property

Neptune Beach Resort

All-inclusive hotel with bars and a nightclub
Neptune Beach Resort offers 78 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies. This Mombasa hotel provides complimentary wireless Internet access. Bathrooms include showers and hair dryers. Cribs/infant beds (complimentary) are also available. Housekeeping is provided daily.
An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 78 air-conditioned guestrooms. Rooms have private balconies. Complimentary wireless internet access is available to keep you connected. Bathrooms have showers and hair dryers.
Be sure to enjoy recreational amenities including a nightclub and an outdoor pool. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Grab a bite to eat at the hotel's restaurant, where you can take in the ocean view, or stay in and take advantage of the room service (during limited hours). Relax with a refreshing drink at one of the 3 bars/lounges.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of conference space and a meeting room. Free self parking is available onsite.
Onsite venue - Overlooking the ocean, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Onsite venue #2 - bar. Open select days.
Room service (during limited hours) is available.

All-inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet meals, snacks, and beverages included

Land activities

Tennis
Volleyball

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • 3 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Library
  • Nightclub
  • Outdoor pool
  • Snorkelling

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • In-room cot
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting room

Outdoors

  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Terrace

Accessibility

  • Lift

More

  • Banquet hall
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Mini-fridge

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Neptune Beach Mombasa
Neptune Beach Resort
Neptune Beach Resort All Inclusive
Neptune Beach Resort All Inclusive Mombasa
Neptune Resort
Neptune Beach All Inclusive Mombasa
Neptune Beach Resort Mombasa
Neptune Beach Mombasa
Hotel Neptune Beach Resort Mombasa
Mombasa Neptune Beach Resort Hotel
Hotel Neptune Beach Resort
Neptune Beach Resort All Inclusive
Neptune Beach
Neptune Beach Resort Hotel
Neptune Beach Resort Mombasa
Neptune Beach Resort Hotel Mombasa

Reviews

Neptune Beach Resort Reviews

7.6

Good

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 14 out of 57 reviews
Rating 8 - Good. 26 out of 57 reviews
Rating 6 - Okay. 11 out of 57 reviews
Rating 4 - Poor. 3 out of 57 reviews
Rating 2 - Terrible. 3 out of 57 reviews

Reviews

4/10 Poor

Edward

Liked: Staff & service
Disliked: Cleanliness
The builder's started work at 5am in the morning making lot of noises, i had to live the hotel one day earlier because of early morning noise very bad
Stayed 14 nights in Nov 2024

6/10 Okay

Audre

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
This property is nice, but the pool was small pool and the sun chairs had no umbrellas. It was shaded however you had to move your chair often due to the sun/shade depending on time of day. But overall, it was a good experience. Rooms were nice and clean but noisy hallways.
Stayed 2 nights in Aug 2024

10/10 Excellent

Bhima

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel
Stayed 6 nights in Feb 2024

8/10 Good

John

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was pleasant stay. The all inclusive package comes with free wine, beer, soda juice and snacks. Comes in handy when you have kids
Stayed 2 nights in Apr 2022

2/10 Terrible

Doctari

Travelled with family and small children, Business traveller
Liked: Cleanliness, amenities
Everyone wanted money. The evening DJ refused to play anything but brain washing Bass repetitive music just like brain washing. When I asked this to be changed for 2 nights I was told Hakna Mata. Which usually means No problem except for when there is a Problem. In frustration I left the hotel but was told that I could not as I owed about 20,000 KSH. 1000 had already been paid. I said put it on my credit card like a good hotel would do. They said No I must pay in cash. This in violation of multiple laws. So it is a beautiful location with wonderful staff and food and Services. I highly recommend the Hotel with the stipulation that in you want to be asked for extra money in violation of the Law and a place where you get what they want and not what you want... PLEASE Stay here. I won't.
Stayed 7 nights in Aug 2019

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Neptune Beach

Enjoyable
Stayed 4 nights in Mar 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

My stay was okay. I am a solo female, black Tra

Stayed 2 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great trip for rest and relaxation. Tough to enjoy the beach with people always trying to sell you stuff. But found the public beach which was a lot more fun and enjoyable.
Stayed 4 nights in Aug 2017

8/10 Good

Bill, Livingston, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant Return Visit

Got a great welcome from all the staff. The hotel was very quiet - not many guests. Everything was as expected from previous visits. The food was excellent - sometimes plate service and sometimes buffet. The rooms were always cleaned well and towels were changed daily. The staff were always very helpful. The usual entertainment was on almost every night - acrobats, dancers.
Stayed 14 nights in May 2017

6/10 Okay

Robert

Disliked: Room comfort

Just Averge

Most of the hotels along Bamburi Beach are rundown and this is no exception. The towels are old, stained and rough and there was really nothing to compliment the hotel about. However, this is East Africa and one has to remember that the corruption and civil strive has hit the tourism industry hard.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Roselyne

Liked: Cleanliness, staff & service, room comfort

Amazing

The stay was very nice and enjoyable

10/10 Excellent

Kibrom, Addis Ababa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel awesome staff amazing food and locatio

I was at this hotel for work purposes and I must say i was amazed by everything in this hotel, the staff are amazing and accommodated most of my request at all hours.

10/10 Excellent

Rudiger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Rishad, Brisbane

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poor

Never again

8/10 Good

Amir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Really Enjoyed my stay there, Great Animation Team

Really Enjoyed my stay there, Great Animation Team who will keep you on your toes with activities of sorts, water sports, stretches .. etc and also some nightlife shows, the place was fun. Pools are nice, and the staff very friendly. Great variety of cuisine selections as well, for the 3 main meals.

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Had a great time there

The time i spent there is a life time memory i will cherish. the staff were friendly, services were excellent and the hotel was beautiful and relaxing

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Hotel could use an update in terms of interior design. Bedroom was not great and wifi didn't work in the rooms. Food was hit or miss.

8/10 Good

Kevin, Kempsey, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A great ocean front resort

The Neptune Beach Resort provided a great location for a peaceful and relaxing break. The hotel was clean and well maintained; similarly the rooms were clean and well maintained. My only issues with the room were that there was only one channel on the TV and the fact that a fee was charged for the in room safe. I choose the all inclusive option with respect to meals and drinks. I was not disappointed with the quality and variety of food and drinks available - Unlimited Tusker beer, locally brewed spirits and soda or tea and coffee. The resort had a nice big pool and fronted the ocean. Security was also good.

6/10 Okay

SUZANNE, Nairobi

AVERAGE

Average hotel....service was good. Food was sort of monotonous although presented very well. Even though its "All inclusive" but the alcohol at the bar was all local drinks which you dont wanna risk. Cannot recommend it for young holiday makers....its clientele is quite old.

8/10 Good

Demir/Mariam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Such a wonderful location and facility

It is our second stay and we enjoyed every moment of our stay.

8/10 Good

Sissi, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a really nice hotel - much smaller than some of the nearby resorts, it gives you a very homey feeling. It was perfect for a 4-day romantic get-away.

2/10 Terrible

Ilir, London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Neptune hotel

If you want to enjoy your holidays please dont book this hotel

8/10 Good

steve, London...UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

not too big,just right

brilliant staff,very friendly..benson,gibson,elieas...violin...to name just a few...management excellent. this was my 2nd time at this hotel and it failed to disappoint me once again,even if I went in the winter season this time...entertainment staff were excellent. I would like to thank ALL the staff at this hotel for making our holiday memorable. I would recommend this hotel to anyone visiting Mombasa. BRILLIANT.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort