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Skotel Alpine Resort

3.5 star property

Photo gallery for Skotel Alpine Resort

Enjoy meals and meetings in this airy room with a large round table and comfortable seating.
Relax in a spacious bedroom with a large bed, perfect for work or leisure, featuring a window with an outdoor view and a door leading to an adjacent room or balcony.
Stroll through the serene garden, surrounded by lush plants and large rocks, with a modern home in the background.
Experience the warm atmosphere of our reception area, featuring a central desk, local artwork, and a large window.
Sit and take in the breathtaking views of the surrounding mountains from this serene outdoor seating area.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Gym
  • Bar
  • Hot tub
  • Breakfast available
  • Laundry

Explore the area

Map
Whakapapa Village, SH 48, Nagauruhoe Place Mt Ruapehu, Tongariro National Park, 3951
  • Tongariro National Park Whakapapa Visitor Centre
    ‪2 min walk‬
  • Tongariro National Park
    ‪6 min drive‬
  • Whakapapa Ski Area
    ‪7 min drive‬

Room options

View all photos for Superior Queen Room

1 bedroom, individually decorated, individually furnished, free WiFi

Superior Queen Room

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Ngauruhoe Room

Ngauruhoe Room

Ngauruhoe Room

8.6 out of 10
Excellent
(4 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Family Room

Family Room

Family Room

9.0 out of 10
Wonderful
(6 reviews)
  • 24 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bunk Bed

View all photos for Backpacker Queen En-suite

Backpacker Queen En-suite

Backpacker Queen En-suite

8.0 out of 10
Very good
(3 reviews)
  • 9 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Backpacker Bunk - Shared Bathroom

Backpacker Bunk - Shared Bathroom

Backpacker Bunk - Shared Bathroom

8.4 out of 10
Very good
(5 reviews)
  • 7.5 sq m
  • Sleeps 3
  • 1 Twin Bed and 1 Twin Bunk Bed

View all photos for Cabin

Cabin

Cabin

10.0 out of 10
Exceptional
(1 review)
  • 38 sq m
  • Sleeps 6
  • 1 Double Bed and 2 Twin Bunk Beds

View all photos for Queen Room

Queen Room

Queen Room

8.0 out of 10
Very good
(2 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Ruapehu Room

1 bedroom, individually decorated, individually furnished, free WiFi

Ruapehu Room

8.4 out of 10
Very good
(8 reviews)
  • 16 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Backpacker Double, Shared Bathroom

Backpacker Double, Shared Bathroom

Backpacker Double, Shared Bathroom

8.6 out of 10
Excellent
(7 reviews)
  • 7.5 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Queen Room

Standard Queen Room

Standard Queen Room

8.0 out of 10
Very good
(7 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Tongariro Room

Tongariro Room

Tongariro Room

8.8 out of 10
Excellent
(3 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Family Backpacker, Shared bathroom

Family Backpacker, Shared bathroom

Family Backpacker, Shared bathroom

8.0 out of 10
Very good
(1 review)
  • 7.5 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Bunk Bed

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About the area

Whakapapa

With a stay at Skotel Alpine Resort in Tongariro National Park, you'll be in the historical district, within a 5-minute drive of Tongariro National Park and Taranaki Falls. .This family-friendly hotel is 0.2 mi (0.3 km) from Tongariro National Park Whakapapa Visitor Centre and 0.6 mi (1 km) from Mt Ngauruhoe.

What's nearby

  • Tongariro National Park Whakapapa Visitor Centre - 2 min walk - 0.2 km
  • Lower Tama Lake - 18 min walk - 1.5 km
  • Tongariro National Park - 6 min drive - 7.9 km
  • Whakapapa Ski Area - 7 min drive - 6.5 km
  • Mangatepopo Trail Head - 23 min drive - 20.0 km

Getting around

  • Taupō Airport (TUO) - 76 min drive

Restaurants

  • ‪Lorenz's Bar and Cafe Ruapehu - ‬9 min drive
  • ‪Tussock Bar and Restaurant - ‬4 min walk

About this property

Skotel Alpine Resort

Family-friendly hotel with a fitness center and a sauna
Skotel Alpine Resort offers 48 accommodations. Each accommodation is individually furnished and decorated. This Tongariro National Park hotel provides complimentary wireless Internet access.
Recreational amenities at the hotel include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 48 individually decorated guestrooms. Complimentary wireless internet access is available to keep you connected.
Take advantage of recreational opportunities offered, including a hot tub, a sauna, and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, an arcade/game room, and ski storage.
You can enjoy a meal at the restaurant serving the guests of Skotel Alpine Resort, or stop in at the snack bar/deli. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 7:00 AM to 9:00 AM for a fee.
Featured amenities include luggage storage, laundry facilities, and a library. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 9:00 AM.
Skotel Alpine Resort has a restaurant on site.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:00 AM for a fee: NZD 27 to 30 for adults and NZD 15 to 15 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Gym
  • Hot tub
  • Library
  • Piano
  • Sauna
  • Ski equipment rentals
  • Ski storage
  • Snow sports gear
  • TV in common areas

Family friendly

  • Arcade/game room
  • Baby toys
  • Children's toys
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Gift shop/newsstand
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Shared microwave
  • Shared refrigerator

Guest services

  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • In a national park
  • In the mountains
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • No lift
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (122 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 floors
  • 6 buildings
  • Built in 1986
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Towels provided

More

  • Heating
  • Individual decor
  • Individual furnishings

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 7:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 7:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities are closed on Friday, Saturday, and Sunday:
  • Full-service spa
  • Sauna
  • Hot tub

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for NZD 35 per night
Cribs (infant beds) are available for NZD 15 per night

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately NZD 27 to 30 for adults, and NZD 15 to 15 for children
  • Crib (infant bed) fee: NZD 15 per night
  • Rollaway bed fee: NZD 35 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
A car is recommended for transportation to and from this property

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Skotel Alpine Backpackers
Skotel Alpine Resort Hotel & Backpackers
Skotel Alpine Resort Hotel & Backpackers Whakapapa
Skotel Alpine Resort Whakapapa
Skotel Alpine Resort
Skotel Alpine Whakapapa
Skotel Alpine
Skotel Alpine Hotel Whakapapa Village
Skotel Alpine Resort Tongariro National Park
Skotel Alpine Tongariro National Park
Skotel Alpine Resort Hotel Backpackers
Skotel Alpine Resort Hotel
Skotel Alpine Resort Tongariro National Park
Skotel Alpine Resort Hotel Tongariro National Park

Skotel Alpine Resort Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 300 out of 774 reviews
Rating 8 - Good. 319 out of 774 reviews
Rating 6 - Okay. 112 out of 774 reviews
Rating 4 - Poor. 31 out of 774 reviews
Rating 2 - Terrible. 12 out of 774 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Hannah

Liked: Cleanliness, staff & service
The walls are kind of thin so if you are a light sleeper it might be hard

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic upscale hostel/motel

I cannot say enough good about this place! Wonderful service, comfortable room with private bath/shower, great breakfast buffet (extra), bar, & restaurant (reserve your dining time early). Plenty of free parking. Our room looked out directly at the volcano with a sliding door walk out patio. Also, great location. We had planned to leave a vehicle at each end of the Tongariro Alpine Crossing but they counseled us that there is a 4 hr time limit after which you are likely to get towed, so we bought a round trip shuttle. Good to have the heads up!
Stayed 2 nights in Apr 2025

8/10 Good

Lisa

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Loved the location for walking, it was central. Did not like the noise from the restaurant, we were right beside it and it was not ideal. Kitchen facilities were also appreciated and staff were helpful.
Stayed 2 nights in Mar 2025

8/10 Good

Claire

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2025

8/10 Good

Scott

Stayed 1 night in Mar 2025

10/10 Excellent

Yao

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facilities. Very nice staffs. Great location for starting hiking in the national park.
Stayed 1 night in Mar 2025

6/10 Okay

Derek

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

A little past it's prime.

Very run down hotel but we kind of knew that when we decided to go there. Everyone there was very friendly and everyone was having a good time. Don't think I would ever stay there again because it was a little below my standards.
Stayed 2 nights in Mar 2025

10/10 Excellent

Jason

Stayed 1 night in Mar 2025

2/10 Terrible

Lara

Travelled with group
Disliked: Staff & service
Never ended up staying at this property as was unable to confirm after hours booking despite multiple attempts to contact Skotel. Wotif attempted to get a refund but the hotel refused. Poor customer service. Very unlikely to ever stay again or recommend. TBH the location is good, but there’s better places to stay in National Park
Stayed 1 night in Mar 2025

10/10 Excellent

Belinda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chef, reception staff and owner went out of their way to make our stay exceptional. Generous size ensuite room with fabulous outlook and balcony. Warm and cosy and totally appropriate to prepare for and then recover from the Tongariro crossing (hot tub) and to explore Ruapehu. We'll be back for a week next time.
Stayed 2 nights in Mar 2025

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, amenities
Old but very well maintained, staff hours at the front desk is limited, but they are very helpful even with the daily Niwa weather updates! Restaurant and bar are very good especially the view. If you travel in the high season, make sure to book it early as the park has limited accommodations. Close to hiking tracks and they can even arrange the shuttle to drop off and pick up for the Tongariro Alpine Crossing!

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Great location. Good option for food and drinks with a bar/restaurant in the venue. Sauna and gym Included, gym was a bit dilapidated with the weights being welded onto the bars and unchangeable, and with most machines broken. Cleanliness and other amenities not an issue. Well stocked kitchen
Stayed 1 night in Mar 2025

10/10 Excellent

Michiko, Washington

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed here before our hike on Tongariro Crossing. The staff were very polite and the room had the most spectacular view of the mountains. The hotel is a bit tired but clean
Stayed 1 night in Mar 2025

6/10 Okay

Christine

Stayed 1 night in Mar 2025

10/10 Excellent

Cassie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable. Easy check in an out. Staff was very quick and gave recommendations. I like the fact that there was a little sink in the room. Bathrooms were clean. The showers had hot water which was wonderful cuz it gets cold up there at night. My only complaint is you can hear every single noise that the other tenants make from them just walking to babies crying in their room. Our neighbors didn't go to sleep till midnight, I had to knock on their door and tell them to hush.
Stayed 2 nights in Mar 2025

6/10 Okay

Nick

Travelled with partner
Liked: Cleanliness, staff & service
We’ve stay here a couple of times now, this would probably be our least favourite experience. Room was basic but good. Scaffolding outside our room was quite noisy during the night in the wind, and cleaner were vacuuming at 730am in room next door, so no sleep in. Just not the best experience this time.
Stayed 2 nights in Mar 2025

8/10 Good

Lynn

Liked: Property conditions & facilities
Simple accommodations that met my needs. Loved the towel warmer in the bathroom. Thin walls and noisy guests made for sleeping interruptions. Perhaps reinforce quiet hours to guests.
Stayed 2 nights in Mar 2025

10/10 Excellent

sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Arthur

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Skotel is a wonderful place for hikers, nature lovers and people who appreciate the peaceful wilderness. We splurged on a cabin, because we like privacy, and peace and quiet for sleeping. The cabin didn’t disappoint for quiet, solitude, peaceful sleeps, wonderful views, ample space, fully functioning kitchen, balcony, and parking outside your door. Yes, the facilities are a little old and tired, but the cabin was spotless with clean sheets, a comfy bed, fluffy white towels, dish towels, and everything you need to cook, including dishwashing liquid. There was a laundry rack and ironing board, as well as a heated towel rack. While we brought our own food for breakfast and lunch, we made use of the dining room for dinners. We also used the on-site laundry, which was very convenient ($4/load). On site staff were all lovely and helpful. All in all, we had a lovely time at Skotel, and had our best sleeps here!
Stayed 3 nights in Mar 2025

8/10 Good

Mark

Travelled with family
Liked: Room comfort
Disliked: Property conditions & facilities

It’s was ok.

The hotel was in an amazing location, although it was very dated and needed a great deal of TLC. My room was tiny (I should have read the details better) but the bed was comfortable. The wall was backing onto the restaurant and the noise was quite loud, that said most people had left by 10pm. We had dinner which was ok, didn’t stay for breakfast. Overall the stay was fine, it was only a stop over on a longer trip down to Wellington.
Stayed 1 night in Feb 2025

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a haven for hikers and nature lovers. Highly recommend!
Stayed 1 night in Feb 2025

6/10 Okay

Teresa, Lindstrom

Travelled with partner
Disliked: Amenities
It was fine for a short hiking trip. The property is a bit run down and could use some maintenance but it also had some charm. We booked one of the smaller rooms and there was really not even enough floor space to open our suitcases without having to step in them. The bar and dining space were comfortable and clean. The woman at the reception desk was not very welcoming.
Stayed 2 nights in Feb 2025

6/10 Okay

John David

Travelled with partner
Liked: Staff & service, amenities
Probably the best you’re going to find in or near Tongariro National Park. Located right at the trail head of popular hikes, its location can’t be beat. Just keep in mind it’s an alpine motel geared toward backpackers. It’s great if you want to be near the park, but don’t have high expectations. Restaurant was very good for dinner.
Stayed 1 night in Feb 2025

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great views

The views are spectacular! The receptionist, Tyson, was friendly and helpful, as was the bartender. We enjoyed our pizza in the bar. The breakfast buffet was pretty bad. Stick to the bread, meat and cheese, and fruit, and skip the “hot” food, and you’ll be ok. Book early if you, like us, are elderly and appreciate an en-suite bathroom. We had to go down the hall and around the corner from our tiny room to relieve ourselves. Overall it was enjoyable.
Stayed 1 night in Feb 2025

8/10 Good

Dean

Liked: Cleanliness, staff & service, amenities
The people here were very helpful...top rating for them. Breakfast was terrific if you are hungry as I was...The historic ski equipment around the lobby and sitting area/dining room was a highlight (they had the really old stuff on display, a real treat). The deck sit outside was on the parking lot so not much value there. Proximity to hiking Running trails was excellent...spent a night, but so much to do. Cold mountain air, slept amazing!
Stayed 1 night in Feb 2025