Holiday Inn Express & Suites Halifax - Bedford by IHG Reviews
Reviews
8.2
Very good
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Heard scratching in the hotel room walls followed by a mouse running across the floor and going under sofa bed. Went to front desk to ask for another room, was provided a lower quality room that had not been cleaned, window opened, bedding had been used, toilet was full of toilet paper. Went back down to front desk and was provided another room - still lower quality than what had been booked and paid for. Was given a bottle of water for my inconvenience. Approached the front desk the next morning and Brock tye front desk agent was rude and dismissive. Told me I booked through Expedia so not his problem and nothing he could do. Refused to let me speak to manager.
Room wasn't ready until about an hour after check in time. Staff were very nice and I don't believe it was their fault, I think they were understaffed. No towels in the pool area was probably the first time I experienced that in a hotel. We asked front desk and they couldn't help. The breakfast buffet had odd machines from what was expected (pancakes instead of waffles, juice machine that was surprisingly frustrating to operate) and the service staff were buzzing around cutting in front of guests and generally in the way when it wasn't even busy. They were nice but seemed like they felt like they needed to be rushing around. The experience would be better if they were more discreet and patient in performing their duties. No one seemed to care how our stay was and didn't ask. The cleaning ladies we met were so nice.
We found the location to be Pretty great, but due to the hotel being near a busy street and our room facing the busy road it was a bit loud. The elevator was creating a roaring sound most of the night. I personally wouldn't book here again!
The check in was where it started. Staff were rude when we checked in. Seemed annoyed for no reason. One card didn’t work so went back down to get it fixed and again didn’t seem happy to help.
Called down once we were in our room and no one answered.
No towels for the pool, asked for a few more at the desk and he seemed very annoyed I asked For more to only have 2 and not 3 that asked for.
There were kids running in the halls till way past 11:30pm and no one came to tell them to stop. I know we weren’t the only ones that were disturbed by this as we heard others at checkout were making the same complaint.
Pool was not very clean. The water was cloudy.
A few positive things- my child loved the water slide. All in all the room was ok. Carpet were stained. Beds were clean and comfortable.
The only reason I’m giving a 2 star is because the lady working the breakfast area refilling the stations was nice to me and the guy at the desk when checking out was nice. Breakfast was pretty good.
Sadly disappointed with the stay for the money it cost to stay there and especially since we were locals and wanted to spend a night there for my child’s birthday to enjoy the waterslides. Try v to support local businesses.
Deanne
Stayed 1 night in Oct 2025
10/10 Excellent
Robert
17 Oct 2025
Robert
Stayed 1 night in Oct 2025
6/10 Okay
Nick
Travelled with family, Travelled with family and small children, Travelled with partner
13 Oct 2025
Liked: Staff & service, amenities
Disliked: Cleanliness
Great wifi, fun water slide for kids, good selection of breakfast foods, staff are very friendly. Had some issues with room cleanliness upon arrival, but it was likely an isolated event.
Nick
Stayed 1 night in Oct 2025
10/10 Excellent
Janet
9 Oct 2025
Didn’t use Gym, Staff have been excellent. AC works. Room is modern and very clean, same with the lobby
Pool has rust, heavy wear and tear. Pool area furniture and cushions all stained. Room garbage left in the hallways (take-out containers, pizza boxes, trash cans, etc). Room cleaners constantly on their cell phones while garbage in hallways sit all morning.
If you are going to close the pool from 4:00 PM to 7:30 PM on Mondays & Wednesdays for private swimming lesson through V V Aquatics, then let Expedia know and post it on your website. We picked this location due to the pool / water slide and my young son was heartbroken when we were not allowed to use the pool during our stay (he's 8yrs old so bedtime is early) while the private lessons were going on. No notice at the front desk - nothing to advise paying guests.
Total sham!
broken pullout bed
pool heater was broken so the pool was hotter than a hot tub
offered a smaller room to make up for the broken pullout
price was too high
charged for suite and it was one room with two tvs side by side on the wall