The staff tried to send my driver (whom I had organised independently from the hotel to take my family to the airport) away. I had told the staff member that we were going to the airport and we were waiting there with our bags. The driver turned up to collect us but the guy tried to send him away. The staff have some kind of side deal / commission arrangement with their own drivers. I know this because the driver told me about it after he persisted and found us and took us to the airport. It also explains why the airport transfer rate they offer $100, is twice what you can get with great companies like Uniquely Fiji ($50). Upon reflection I now suspect the staff member tried to distract us from the driver at the time he arrived by concocting some story about how we had left some item of clothing by the pool. Be wary of these issues if you stay here. Otherwise the location adjacent to the port was perfect, the pool was great, the room was spacious and clean enough, the food at the cafe was brilliant.