6/10 Okay
Merlyn, San Antonio
Travelled with family and small children
29 Jan 2025
Liked: Amenities
I used to love this place 5 years ago the staff was more nice and very approachable in the dining area but this last visit the women staff in the dining area were grumpy and when when me my husband and my 1.5 yr old son was trying to have dinner in their restaurant down stairs the staff was kinda strange that made us wait for almost 30 minutes and never came back to our table to take our order and she was just keep standing and keep staring at us that was so uncomfortable and decided to walk off and to just go the mall for dinner we felt really bad that we were thinking of leaving and stay to another hotel even now were thinking of not staying in this hotel on our next family vacation but hopefully the customer service specifically in the dining area would improve as filipino is very well known of being polite, friendly, and hospitality
Merlyn
Stayed 1 night in Jan 2025