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This hotel truly stands out as one of the most remarkable accommodations we experienced during our travels in Sri Lanka. Upon our arrival, we were greeted with a refreshing welcome drink—a much-needed treat after enduring an eight-hour car journey to reach the hotel. This thoughtful gesture was deeply appreciated and set a positive tone for our stay. The reception staff, in particular, left a lasting impression with their exceptional service and friendly demeanour as they guided us to our suite on the second floor. The following morning, we eagerly made our way to breakfast, and we were met with an experience beyond compare. The service we received was unparalleled, with a wide array of offerings ranging from sandwiches and traditional Tamil breakfast items to fragrant rice and flavorful curries. Each dish tasted as if it were prepared with care and attention, reminiscent of home-cooked meals. However, what truly made our breakfast experience memorable was the outstanding service provided by Janith and Praveen. Among them, Praveen stood out as a beacon of hospitality, going above and beyond to accommodate our every request and ensuring that our stay was nothing short of exceptional. His attentiveness and dedication to ensuring our satisfaction made him a favorite among our family, leaving a lasting impression that enhanced our overall enjoyment of our time at the hotel.

We had a very enjoyable and comfortable two days stay. No complaints. Our room was nice and spacious, with a bay window and seating area. You do need to be a bit agile to climb out of the shower, which is over a bath with high sides. We tried several of the restaurants and the cafe. All were good. Service can be a bit patchy, but really, who cares when you are in such lovely premises with outstanding garden areas. We were very pleased to have chosen to spend two nights here; one night is not enough to fully appreciate what is on offer.

Excellent hotel with professional helpful staff. My only suggestion for improvement would be to have a fridge in the room

My room, the views, landscaping/grounds, quality of the facilities, and food at this hotel are all superb and honestly in my view worthy of a much heftier rate. I cannot say enough good things about this hotel. Would highly recommend to anyone looking to stay in this Nuwara Eliya!

A magical place. Service was par excellence. Dushyant the manager and Praveen were super helpful. Made our stay very special.

We had a wonderful stay at the Norwood Bungalow. Our room was spacious and comfortable. The bathroom was quite large and full of amenities. The meals were delicious. There were a variety of choices. The staff here were lovely and helpful. They made our stay welcoming. The tea trails around the bungalow offered amazing view of the tea estate. They were easy walks and worthwhile. If you are looking for a relaxing place to stay in Sri Lanka, we recommend staying here.