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Very friendly staff

It was our dream to visit St.Ives all the way from Japan and we decided to stay at this hotel which reached to our expectation. The quality and atmosphere of the room over looking the beach was impressive. The room and every corner of the hotel was taken care accurately and neatly with the a kind of pride and affection of the owner and staffs. The breakfast was not gorgeous like a modern 5 star hotel, but it was good enough to enjoy the touch of a fresh morning in England. We would love to come back again to reminisce the unforgettable experience we had this time.

Amazing 4 night stay at Tregenna Castle. Perfect location within easy (but steep) roadway through the castles woodland walk. We paid extra for a sea view and it didn’t disappoint. Large room with comfortable bed. Food was fab… Sunday roast was to die for. 100 % would recommend staying here.

We spent three nights in this hotel. Free parking for our rental car was a convenience. The hotel is located on a main road in Penzance and there are traffic lights right outside the entrance. As a result, traffic noise was unavoidable. The front office manager Dick also doubled up as the bar tender. He was courteous and helpful. The thing that my family liked the most was the English breakfast. It was sumptuous and delicious. The chefs Yvette and Doreen were very friendly and kind. Our adult son who has autism enjoyed talking to them. They were patient with him. We did not realize that we had to bring our own toiletries until after we had checked in. As there were three of us, one of us had to sleep on the bunk bed. The lower bunk bed was not usable for us due to very low clearance.

Room was beautifully decorated sofa was so comfy . Amazing attentive staff so helpull and informative. Especially the lady on reception in the swimming pool . Food was excellent. We had a wonderful stay thank you 😊

We had a very disappointing stay at this hotel and have yet to hear back from a Manager regarding the numerous complaints we had with the service experienced. To begin with, I will note the positives: Clean room Friendly staff Beautiful views Now the negatives: Upon checking into our room at 7pm (following a telephone conversation had earlier in the morning regarding our children and dog joining us) we discovered that the extra beds were not in our room ready for our children to sleep on. The next morning I reported to reception about being awoken early due to water pipes rumbling to which I was told nobody had mentioned about before. No offer to move. Having ordered Lunch, our one childs meal was left off the order and he was left waiting. For evening Dinner, we were informed the hotel were short staffed and so could not offer the pizzas advertised on their website. This made things difficult for us having had lunch there earlier and our children having to choose from the same menu. Drinks arrived late, so we turned them away when they eventually arrived thinking that we would go elsewhere for dinner. This was on a Sunday, on my Birthday, and we had little choice but to stay as locally not much was open/and only serving roast dinners. We ordered dinner, to find that our puddings were now missed off and so we had to chase. Throughout the staff were friendly, but not very professional or offering a good service. My 2 separate complaints fell on deaf ears it would seem.