2/10 Terrible
Cynthia
19 Jun 2025
Disliked: Cleanliness, property conditions & facilities
I had a terrible experience with a hotel booked through Expedia. Despite booking two rooms with two queen beds each, we were given rooms with one king bed and a sofa bed. We were told by the front desk that they had no extra rooms and if we were not happy we could leave. The hotel staff was rude, unhelpful, and even hostile. We were traveling with children for a soccer tournament, and the situation escalated to the point where the police were called by us because the front desk denied extra pillows and blankets for the sofa bed and we were forced to leave at night with our sleeping kids. We were relocated to a much further hotel from the fields. We are still waiting on a full refund. This was an unacceptable and distressing experience, and I urge Expedia to vet properties more carefully to protect families from situations like this.
Cynthia
Stayed 4 nights in Jun 2025