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Bienville House

3.5 star property

Photo gallery for Bienville House

Suite (French Quarter)
Lobby
Front of property
Outdoor pool
Breakfast area

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View map
320 Decatur St, New Orleans, LA, 70130
  • Place, Jackson Square
    ‪5 min walk‬
  • Place, Bourbon Street
    ‪5 min walk‬
  • Place, Mardi Gras
    ‪7 min walk‬
  • Airport, New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)
    ‪21 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

9.4 out of 10
Exceptional
(89 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Frette Italian sheets, premium bedding, down duvets, in-room safe

Deluxe Double Room

9.2 out of 10
Wonderful
(43 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(65 reviews)
  • 26 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds (SunDeck)

Frette Italian sheets, premium bedding, down duvets, in-room safe

Room, 2 Double Beds (SunDeck)

8.8 out of 10
Excellent
(52 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite (French Quarter)

Suite (French Quarter)

Suite (French Quarter)

9.6 out of 10
Exceptional
(5 reviews)
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (Salon)

Superior Room, 1 King Bed (Salon)

Superior Room, 1 King Bed (Salon)

10.0 out of 10
Exceptional
(8 reviews)
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Interior)

Suite (Interior)

Suite (Interior)

9.0 out of 10
Wonderful
(4 reviews)
  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Balcony

Frette Italian sheets, premium bedding, down duvets, in-room safe

Superior Room, 1 King Bed, Balcony

9.2 out of 10
Wonderful
(79 reviews)
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Double/Double Room

  • Sleeps 4

Deluxe King Room

  • Sleeps 2

Standard Interior King Room

  • Sleeps 3

Interior Suite

  • Sleeps 4

Sun Deck Double/Double

  • Sleeps 4

Superior King Salon

  • Sleeps 2

French Quarter Suite

  • Sleeps 2

Superior King Room with Balcony

  • Sleeps 2

View all photos for Standard Double/Double Interior Room

Bathroom

Standard Double/Double Interior Room

  • Sleeps 4

Sun Deck King

  • Sleeps 2

Penthouse Suite

  • Sleeps 4

Similar properties

Exterior
Place d'Armes Hotel
  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Parking available
4.8 out of 5, Exceptional, 1,136 reviews
Place d'Armes Hotel

About the area

New Orleans

With a stay at Bienville House in New Orleans (French Quarter), you'll be within a 5-minute walk of Canal Street and Bourbon Street. .This historic hotel is 0.4 mi (0.6 km) from Caesars New Orleans Casino and 0.2 mi (0.4 km) from Mississippi River.

What's nearby

  • Canal Street - 3 min walk - 0.3 km
  • Royal Street - 3 min walk - 0.3 km
  • Jackson Square - 5 min walk - 0.5 km
  • Bourbon Street - 5 min walk - 0.5 km
  • Mardi Gras - 7 min walk - 0.6 km

Getting around

  • Bienville Station - 3 min walk
  • New Orleans Union Passenger Terminal - 10 min drive
  • Louis Armstrong New Orleans Intl. Airport (MSY) - 21 min drive

Restaurants

  • ‪The Ruby Slipper - ‬2 min walk
  • ‪Felipe's Mexican Taqueria - ‬1 min walk
  • ‪Coyote Ugly Saloon - ‬2 min walk
  • ‪House of Blues Restaurant & Bar - ‬2 min walk
  • ‪Tujague's - ‬2 min walk

About this property

Bienville House

Historic hotel with a fitness center and a 24-hour front desk
Bienville House offers 83 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature Frette Italian sheets, down comforters, and premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and complimentary toiletries.

This New Orleans hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Stay in one of 83 guestrooms featuring flat-screen televisions. Your bed comes with down comforters and Frette Italian sheets. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature rainfall showerheads and designer toiletries.
Take advantage of recreation opportunities including an outdoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and complimentary use of a nearby fitness facility.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge.
Featured amenities include a business center, express check-in, and express check-out.
Bienville House has a restaurant on site.
Room service (during limited hours) is available.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts and Historic Hotels of America.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured, covered valet parking on site (USD 49.83 per night; includes in/out privileges)
  • Limited on-site valet parking

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Frette Italian sheets

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 11:00 PM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25.00 per night, plus a one-time cleaning fee of USD 100.00 and a deposit of USD 100 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Covered valet parking fee: USD 49.83 per night (in/out privileges)
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 25.00 per night plus USD 100.00 one-time cleaning
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 10 AM to 10 PM

Property is also known as

Bienville
Bienville House
Bienville House Hotel
Bienville House Hotel New Orleans
Bienville House New Orleans
Bienville Hotel New Orleans
Bienville New Orleans
Bienville House Hotel
Bienville House New Orleans
Bienville House Hotel New Orleans

Bienville House Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 879 out of 1304 reviews
Rating 8 - Good. 267 out of 1304 reviews
Rating 6 - Okay. 104 out of 1304 reviews
Rating 4 - Poor. 28 out of 1304 reviews
Rating 2 - Terrible. 26 out of 1304 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Cyara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful pool area, great staff, and amazing location.
Stayed 4 nights in Sep 2025

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous location and lovely staff. Very comfy bed
Stayed 5 nights in Sep 2025

8/10 Good

David

Stayed 1 night in Sep 2025

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

Great hotel in a great location to get to all the best spots
Stayed 2 nights in Sep 2025

10/10 Excellent

Hong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff were so helpful and warm, including Andraine, Beverly, Diamond, Jacoby and everyone else.
Stayed 6 nights in Sep 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

6/10 Okay

Molly

Stayed 4 nights in Sep 2025

8/10 Good

Kimberly

Stayed 4 nights in Sep 2025

10/10 Excellent

shelley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

4/10 Poor

Cody

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I was really disappointed with my stay. Check-in was at 4pm, which is exactly when I arrived, but my room was not ready. I was told there were still eight rooms to be cleaned ahead of mine, which completely threw off my evening plans since I had somewhere to be at 5:30. On top of that, check-out was just as frustrating. I called for my car from valet and it took over an hour. In the end, I actually had to walk with the lobby staff to get it myself, which is completely unacceptable for a hotel of this level. Overall, the delays and lack of organization ruined my experience. Definitely not the level of service I expected.
Stayed 1 night in Sep 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Thoroughly enjoyed our stay. Beverly was a peach
Stayed 3 nights in Sep 2025

10/10 Excellent

Robert

Stayed 3 nights in Sep 2025

10/10 Excellent

Debbi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Especially Cynthia who worked with me to find a room that suited my needs. Great holiday! Will def be back
Stayed 2 nights in Sep 2025

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved our stay

This hotel was so beautiful. We had an event at house of blues and this hotel is directly across the street. The staff were so kind, hotel is easy to get in and out of. Parking is very easy. Hotel was very quiet and the room was huge. Cynthia at the front desk remembered us by name when we checked out, which meant a lot. Parking attendants were kind and attentive. Would definitely stay here again.
Stayed 1 night in Sep 2025

6/10 Okay

Shirley, Marina

Travelled with family
Disliked: Staff & service
You are required to request room service...we did...nothing was done! In room coffee was not refilled, bathroom not cleaned, bed not made and no towels replaced...we had to down and get two pool towels...pretty rediculous.
Stayed 2 nights in Sep 2025

10/10 Excellent

Lacy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff , clean rooms and very comfortable bed we slept like a baby
Stayed 1 night in Sep 2025

8/10 Good

brenda, Rich Hill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a little on the small side
Stayed 3 nights in Aug 2025

10/10 Excellent

Erin Melania

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was great. My only gripes would be that they don’t have a microwave and it got unusually hot at night without seemingly fixable with adjusting the thermostat.
Stayed 2 nights in Sep 2025

10/10 Excellent

Pier

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it so much! Highly recommend. Staff was awesome! Diamond was amazing! All the staff was really efficient and friendly!
Stayed 4 nights in Aug 2025

6/10 Okay

Aaron, Winter Park

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We unfortunately had to change rooms twice due to a cleaning issue and then a maintenance issue. The staff is very friendly and attentive. Overall good stay, but the attention to detail was missing in places.
Stayed 4 nights in Aug 2025

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very convenient and in walking distance of one minute to the house of blues. Many shopping and bars close by.
Stayed 1 night in Sep 2025

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful stay

Absolutely loved this hotel & location. Staff was very helpful & friendly.
Stayed 2 nights in Aug 2025

2/10 Terrible

Sabrina, Humble

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

8/10 Good

nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very nice and accommodating. Always willing to help , tell you nice places to go etc . The room itself could use a deep clean especially the shower with some bleach. Was also disappointed there wasn’t at least a continental breakfast that’s advertised, then to be told it stopped since Covid, hopefully the Covid card can stopped being used , for it’s been 5 years. The location was great walking distance to everything. Bourbon , canal street, the river…..overall our stay was great.
Stayed 3 nights in Aug 2025

10/10 Excellent

Anjelica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique hotel. Love the history and location. Easy to walk to about anything! Will stay here again.
Stayed 3 nights in Aug 2025