4/10 Poor
Heidi
12 Aug 2025
My stay was the night of August 9th at the Holiday Inn Brown Deer. The flash floods hit Milwaukee that night. Early the morning of the 10th, we had no power. As a result, there was no breakfast, no electricity in the room, and no elevator use. After walking down the stairwell in the dark from the 3rd floor, we found no employee at the checkout desk. There were security/liability concerns when we found no hotel staff. When I called the hotel the following day to see if the customers that evening would be given some type of compensation for the inconvenience, they informed me there would not given it was a natural disaster. I asked them if I'd be given that same grace if I weren't able to make it for check-in if I experienced my own natural disaster such as a death in the family. I was given no suitable answer. It seems unfair that the customer be held completely responsible for the consequences of the natural disaster and Holiday Inn Brown Deer assumes none.
Heidi
Stayed 1 night in Aug 2025