THE WORST EXPERIENCE EVER. AVOID THIS PLACE
Staying at ORIDA HEALTH (near Newbury) was the worst hotel experience we have ever had.
The problems started in the evening. The bar was open, but the service was extremely unprofessional. The staff could barely communicate or understand basic requests, creating confusion rather than service.
At around 2 a.m., a pipe burst and an entire floor was flooded. Water was everywhere, the ceiling collapsed, and the conditions were unsafe and unacceptable for guests. In our room, there was no electricity and no hot water, and no clear management of the emergency.
We did not sleep at all. First because of the flooding and chaos at night, and then in the morning due to very loud industrial pumps used to remove the water.
Photos are attached to this review to show the real situation.
At checkout, instead of apologies or support, we were simply given an email address and told to send a complaint. No responsibility. No care for guests.
Poor management, unsafe conditions, and no customer service.
I strongly do NOT recommend ORIDA HEALTH. Avoid this place.