Compare Romantic Hotels in Ocean Reef

At check-in there was only 1 person. He had to attend to a gust and that took 20 mintes while I had to wait to be attended. I asked if he was the only person on the counter and he said that there was another in the office - but that person never came out to assist the back-log of people waiting. The restautant was no better. 1 staff member who took orders and then had to also do room service deliveries!!! So the restaurant service was non-existant when he was devivering room service. Very pleasant staff delivering a very poor level of customer servcie. I think it is a management issue (cost cutting) and not just a staff attitude problem. The room had very little furniture despite being a deluxe room. Aprt from the desk and chair, it had 1 lounge chair (not even a small couch or a sofa table). Not reflective for the price one pays for a deluxe room. The room also had silverfish, in the bathroom, by the coffee making table and bed. This property needs a full review.

I liked this hotel for location and roof top bar (and a pool). But if I visited again I’d probably book another hotel but same area. The rooms are not sound proofed at all and are very compact. Furniture is modern but too much of it given the size of the room. Sachet coffee and kettle, no pod machine! And no bins for recycling either. I could hear showers and toilets flushing from all sides loudly, along with residents in their rooms too around me. The shower is unique and a first for me, with a blind you could raise to make visible from bed. Not my taste and I thought tacky! Bars and restaurants below and all around, so not a peaceful hotel. I did advise when I checked out about room noise levels from other residents, but this is something the hotel can’t control.

Service was excellent and the room and amenities clean and spacious

This was one of the loveliest hotel ive ever stayed in. The room was enormous with wonderful views. Clean, with a relaxing spa bath to end the day. The staff were so friendly and accommodating. I loved every minute of my experience here. Across the road from the most beautiful Scarborough beach. Will definitely visit again for a much longer period of time, next time.

No car park Hard to drop off luggage Too far from the main mall

A swimming pool was a bonus even though it is outside and it was raining when we arrived. Still used the pool though. Bar and snacks good. Location great. Overall nice hotel