2/10 Terrible
Maury
15 Sept 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
Definitely disappointed
First, we arrived at the hotel and there was a big sign. By the pool that said caution pool closed. Specifically chosis hotel for the indoor pool. On check in.I requested a late checkout time; 1230 pm. The front desk clerk said no problem. At 8am there was one knock on the door followed by housekeeping, walking into the room while we were laying in bed sleeping. The third issue I had involved the towels in the bathroom. Took a great shower. Plenty of hot waterThe rain shower head was nice, the products that were available were. fantastic. No bath mat in the bathroom. I stepped out of the shower onto a hand towel and grabbed a folded towel off the rack. I opened it to start drying off and it was filthy. It looked like somebody had been working on a car and wipe their hands off on the bath towel. That made me immediately question how clean the rest of the towels were the sanitation of the room, and if the bed linen was clean. Also, sockets eere not working and no blankets were provided in the closet. Satellite tv was terrible, and the vhannels did not match the card provided in the room. The remote worked half the time. You would think smart TVs would be available so you could log into your own movie accounts. I have stayed at this hotel previously without any complaints. Definitely disappointed with this stay. Management offered to put points on my IHG account, but did not offer an adjustment in price. I still haven't received my $50 incidental deposit back either.
Maury
Stayed 1 night in Sep 2025