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AC Hotel Ciutat de Palma by Marriott

4.0 star property

Photo gallery for AC Hotel Ciutat de Palma by Marriott

Lounge
View from property
Property amenity
Standard Room, 1 King Bed (View)
Meeting facility

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Parking available

Explore the area

View map
Plaza del Puente, 3, Palma de Mallorca, Mallorca, 07014
  • Place, Paseo Maritimo
    ‪2 min walk‬
  • Place, Municipal Market of Santa Catalina
    ‪5 min walk‬
  • Place, Auditorium de Palma de Mallorca
    ‪8 min walk‬
  • Airport, Palma de Mallorca (PMI)
    ‪16 min drive‬

Room options

View all photos for Standard Room, 2 Single Beds

Minibar, in-room safe, desk, laptop workspace

Standard Room, 2 Single Beds

9.6 out of 10
Exceptional
(7 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed with Sofa bed

Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed with Sofa bed

9.0 out of 10
Wonderful
(2 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed (View)

Standard Room, 1 King Bed (View)

Standard Room, 1 King Bed (View)

9.0 out of 10
Wonderful
(2 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

9.0 out of 10
Wonderful
(12 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Similar properties

Front of property – evening/night
Hotel Palma Bellver Affiliated by Meliá
Son Armadams
  • Pool
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.3 out of 5, Excellent, 1,005 reviews
The price is NZ$391
includes taxes & fees
25 May - 26 May
Hotel Palma Bellver Affiliated by Meliá

About the area

Palma de Mallorca

With a stay at AC Hotel Ciutat de Palma by Marriott, you'll be centrally located in Palma de Mallorca, within a 5-minute drive of Plaza Mayor de Palma and Plaza Espana. .This hotel is 2.1 mi (3.4 km) from Port of Palma de Mallorca and 6.2 mi (10 km) from Puerto Portals Marina.

What's nearby

  • Paseo Maritimo - 2 min walk - 0.2 km
  • Municipal Market of Santa Catalina - 5 min walk - 0.4 km
  • Auditorium de Palma de Mallorca - 8 min walk - 0.7 km
  • Parc de la Mar - 15 min walk - 1.3 km
  • Cathedral of Santa Maria of Palma - 17 min walk - 1.5 km

Getting around

  • Jacint Verdaguer Station - 5 min drive
  • Marratxi Poligon Station - 11 min drive
  • Palma de Mallorca Airport (PMI) - 19 min drive

Restaurants

  • ‪Hard Rock Cafe Mallorca - ‬3 min walk
  • ‪Hogan's Bar & Restaurant - ‬2 min walk
  • ‪Shamrock - ‬3 min walk
  • ‪Xaloc Restaurant & Show Cooking - ‬3 min walk
  • ‪Bar El Puente - ‬1 min walk

About this property

AC Hotel Ciutat de Palma by Marriott

AC Hotel Ciutat de Palma by Marriott offers 84 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and espresso makers. This Palma de Mallorca hotel provides complimentary wireless Internet access.

Bathrooms include showers and hair dryers. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and blackout drapes/curtains.

Recreational amenities at the hotel include a fitness center.
Make yourself at home in one of the 84 air-conditioned rooms featuring minibars and espresso makers. Complimentary wireless internet access is available to keep you connected. Bathrooms have showers and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Take advantage of recreation opportunities such as a fitness center or take in the view from a terrace and a garden. Additional features at this hotel include complimentary wireless internet access, concierge services, and a television in a common area.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's 24-hour room service. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are served on weekdays from 7 AM to 10 AM for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge between 7 AM and 10 AM on weekdays.
AC Hotel Ciutat de Palma by Marriott has a restaurant on site.
AC LOUNGE - This delicatessen specializes in Spanish cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (EUR 28 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7 AM to 10 AM on weekdays and 8 AM to 11 AM on weekends; EUR 18.70 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • AC LOUNGE

Things to do

  • Gym
  • Library
  • TV in common areas

Family friendly

  • In-room cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Transfer shower
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 5 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2003
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with premium channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome

1 child, up to the age of 14 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for EUR 33 per night

Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 18.7 per person
  • Self parking fee: EUR 28 per day
  • Rollaway bed fee: EUR 33 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses solar energy
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation

Property is also known as

AC Ciutat

AC Ciutat Palma

AC Hotel Ciutat de Palma Marriott

AC Hotel Palma

AC Palma

AC Palma Hotel

Hotel AC Ciutat Palma

Hotel AC Palma Ciutat

Marriott Hotel Palma

Palma Ciutat

AC Hotel Ciutat Palma Marriott Palma de Mallorca

AC Hotel Ciutat Palma Marriott

AC Ciutat Palma Marriott Palma de Mallorca

AC Ciutat Palma Marriott

AC Hotel Ciutat De Palma By Marriott Palma De Mallorca, Majorca

Ac Hotels Palma De Mallorca

Ac Ciutat De Palma By Marriott

AC Hotel Ciutat de Palma by Marriott Hotel

AC Hotel Ciutat de Palma by Marriott Palma de Mallorca

AC Hotel Ciutat de Palma by Marriott Hotel Palma de Mallorca

AC Hotel Ciutat de Palma by Marriott Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 200 out of 478 reviews
Rating 8 - Good. 192 out of 478 reviews
Rating 6 - Okay. 66 out of 478 reviews
Rating 4 - Poor. 11 out of 478 reviews
Rating 2 - Terrible. 9 out of 478 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Alister

Liked: Cleanliness, property conditions & facilities
Great
Stayed 4 nights in Jan 2026

10/10 Excellent

Vikram

Stayed 4 nights in Dec 2025

10/10 Excellent

YING, LONDON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, cozy place to stay
Stayed 4 nights in Sep 2025

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 5 nights in Oct 2025

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Bernadette

Stayed 2 nights in Oct 2025

4/10 Poor

John

Liked: Staff & service
Too small
Stayed 3 nights in Sep 2025

10/10 Excellent

Patricia

Liked: Cleanliness
Stayed 1 night in Aug 2025

2/10 Terrible

Samara

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would not recommend this hotel. From the moment I walked in, there was a distinct unpleasant smell throughout the property. The place felt old, poorly maintained, and in need of serious renovations. The location didn’t help either, it’s in a run-down area surrounded by numerous Thai massage parlors, right on a busy intersection where traffic noise was constant day and night. The WiFi didn’t work at all during my stay, and when I asked the staff for help, they were rude and dismissive. In fact, the staff’s general attitude was unwelcoming, and they offered no useful assistance, not even with basic local recommendations. Overall, this was one of the least pleasant hotel experiences I’ve had between the smell, the noise, the poor service, and the outdated facilities, I regretted booking here. Shocked that this is a Marriot.
Stayed 3 nights in Aug 2025

10/10 Excellent

Erika

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Room was super clean, bed very comfortable, service and helpfulness of all staff (lounge/dining, housekeeping, front desk). Great location walking distance to many restaurants, sights, bus transport, etc.
Stayed 5 nights in Jun 2025

10/10 Excellent

Jason

Stayed 2 nights in Jun 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room, nice location
Stayed 1 night in Mar 2025

10/10 Excellent

Claudia, Henderson

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel, very nice employees.
Stayed 2 nights in Mar 2025

10/10 Excellent

Gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Awesome location. Amazing breakfast.
Stayed 2 nights in Mar 2025

8/10 Good

Judith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely buffet breakfast Good location for walking around the city First floor room - aware of traffic and bar noise till late - to be expected but might not suit light sleepers
Stayed 1 night in Mar 2025

10/10 Excellent

Luke

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Expedia has the wrong address in, so it took us some time to find it. But we found it by just typing in the hotel name instead of the address
Stayed 1 night in Jan 2025

10/10 Excellent

Jun

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location, clean, friendly and polite staff
Stayed 4 nights in Dec 2024

6/10 Okay

Daniel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I would’ve marked my overall rating a lot higher but I was misled by the staff on the building parking. The cost was never discussed and I was under the impression that it was going to be free. When i checked out i was charged $30 EUR a night for parking when there was free street parking thay I would’ve been completely fine with. The interaction rubbed me the wrong way and lack of transparency doesnt feel great.
Stayed 3 nights in Sep 2024

8/10 Good

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

nathalie

Liked: Cleanliness, staff & service
This hotel is in a great location however, the rooms are very dated and small beds are not very comfortable. Main area is renovated, but not rooms
Stayed 2 nights in Aug 2024

2/10 Terrible

Farah

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
**Review:** Disappointing stay. The staff was unclear about extra bed charges, and the parking lot was full, forcing us to park on the street where our car window was broken. The area felt unsafe, and the poor treatment at checkout only made things worse. Wouldn't recommend.
Stayed 4 nights in Aug 2024

6/10 Okay

Maria, Coral Gables

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with easy to access but parking options are limited if you are renting car. The staff are very friendly. However, since the hotel is situated on a main street, the room can be quite noisy.
Stayed 3 nights in Jul 2024

10/10 Excellent

Thivia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024

10/10 Excellent

Miraculous

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024