All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 104 out of 168 reviews
10 - Excellent
104
Rating 8 - Good. 52 out of 168 reviews
8 - Good
52
Rating 6 - Okay. 8 out of 168 reviews
6 - Okay
8
Rating 4 - Poor. 2 out of 168 reviews
4 - Poor
2
Rating 2 - Terrible. 2 out of 168 reviews
2 - Terrible
2
9.4/10
Cleanliness
9.0/10
Staff & service
9.0/10
Amenities
9.4/10
Property conditions & facilities
9.2/10
Eco-friendliness
Reviews
10/10 Excellent
Karl
Travelled with group
21 Apr 2025
Liked: Cleanliness, room comfort
Krakow 2025
Vanilla Apartments was clean, staff were friendly and very helpful and bus and tram service were just across the way and very regular as well
Customer service is rubbish at this property, we paid for nonsmoking room but upon checking in the room stunk of cigarettes and damp , we have to call the police in order for them to change the room !
Hotel is very nice, clean and well maintained. Hotel's staff was very polite, offered to call for a cab to airport, found an adapter, so I could with the electronics made in American in Poland and offerred other services on the hotel's premises. Thank you
Very nice interior and comfortable beds. A shop is within walking distance. There is a tram stop across the road for the city centre and other locations. The staff are very friendly and bilingual. An uber from krakow is only about £10 and 15-20 minutes.
Large rooms, all with balcony and kitchen area (2 ring electric hob, microwave, large fridge with small freezer compartment).
4 night stay, rooms not serviced “due to pandemic”!!
Some noise through the wall from the neighbouring room on the last night.
Convenient for the cluster of offices at the Life Science And a technology parks, also the Jagellonian University campus, but Kazimierz and the city centre are a 10-20 min taxi ride or 30-40 mins by tram.
Verified traveller
Stayed 4 nights in Jul 2021
10/10 Excellent
ola kristian
Business traveller
2 Aug 2021
Liked: Cleanliness, room comfort
Good as icecream
Very nice apt with tv,wifi,kitchen and balcony.Downstairs you find a good restaurant,farmacy,atm and lewatian shop .