4/10 Poor
Leoncio
3 Aug 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at best western plus hotel after American Airlines issued me—and approximately 40 other passengers—a voucher due to a flight disruption. Upon arrival, the hotel representative refused to accept any vouchers from American Airlines. As a result, many stranded passengers, some of whom lacked access to a credit card or sufficient funds, were forced to find their own accommodations late at night. This was deeply concerning and unacceptable.
In one instance, a passenger had American Airlines on the phone and offered to let the hotel representative speak directly with them, but she refused. When the situation escalated due to understandable frustration from stranded travelers, the hotel staff member threatened to call the police and told the passenger to leave the premises. This response lacked basic empathy and professionalism.
Personally, I encountered issues booking the hotel through Expedia, as the system would not allow me to select the correct date. I had to call Expedia support for assistance, and only after further effort was I able to confirm a room through the hotel staff.
Overall, it was a chaotic and stressful experience made worse by an inflexible and unsympathetic front desk representative. I would not recommend this hotel, especially for guests in emergency travel situations.
Leoncio
Stayed 1 night in Jul 2025
