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Philadelphia Marriott Downtown

4.0 star property

Photo gallery for Philadelphia Marriott Downtown

Experience grandeur in this beautifully appointed ballroom with high ceilings, arched windows, and elegant furnishings.
Relax in style with comfortable seating areas and a grand staircase.
Experience the grandeur of this classic interior, featuring ornate chandeliers, high ceilings, and large windows.
Stunning hallway with patterned tile floor, elegant arches, and a grand chandelier.
Enjoy a city view from the comfort of your room, featuring a bed, armchair, and desk area.

Popular amenities

  • Pool
  • Bar
  • Parking available

Explore the area

Map
1201 Market St, Philadelphia, PA, 19107
  • Reading Terminal Market
    ‪2 min walk‬
  • Pennsylvania Convention Center
    ‪6 min walk‬
  • Rittenhouse Square
    ‪13 min walk‬
  • Philadelphia, PA (PHL-Philadelphia Intl.)
    ‪15 min drive‬

Room options

View all photos for Room, 2 Double Beds, Non Smoking

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 2 Double Beds, Non Smoking

8.8 out of 10
Excellent
(115 reviews)
  • 19 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-In Shwr)

10.0 out of 10
Exceptional
(1 review)
  • 19.0 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Tower

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 2 Queen Beds, Non Smoking, Tower

7.8 out of 10
Good
(15 reviews)
  • 19 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom (Mobility Accessible,Tub,Marquis Suite)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Suite, 1 Bedroom (Mobility Accessible,Tub,Marquis Suite)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Non Smoking

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

8.6 out of 10
Excellent
(11 reviews)
  • 19.0 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, Bathtub (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Non Smoking, Bathtub (Mobility/Hearing Accessible, Tub)

8.0 out of 10
Very good
(2 reviews)
  • 19.0 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 2 Double Beds, Non Smoking

  • 19 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking (Ambassador Suite)

Suite, 1 King Bed with Sofa bed, Non Smoking (Ambassador Suite)

Suite, 1 King Bed with Sofa bed, Non Smoking (Ambassador Suite)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Non Smoking

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Non Smoking

9.4 out of 10
Exceptional
(137 reviews)
  • 19 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed, Non Smoking, Tower

Junior Suite, 1 King Bed with Sofa bed, Non Smoking, Tower

Junior Suite, 1 King Bed with Sofa bed, Non Smoking, Tower

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Non Smoking

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(3 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed, Non Smoking, Tower

1 bedroom, premium bedding, pillow-top beds, in-room safe

Executive Suite, 1 King Bed with Sofa bed, Non Smoking, Tower

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Presidential Suite, 1 King Bed with Sofa bed, Non Smoking

Presidential Suite, 1 King Bed with Sofa bed, Non Smoking

Presidential Suite, 1 King Bed with Sofa bed, Non Smoking

  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Non Smoking (Marquis Suite)

48-inch LCD TV with cable channels, TV

Suite, 1 Bedroom, Non Smoking (Marquis Suite)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Presidential Suite, 1 King Bed with Sofa bed, Non Smoking

Presidential Suite, 1 King Bed with Sofa bed, Non Smoking | Living room

Presidential Suite, 1 King Bed with Sofa bed, Non Smoking

  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Bathtub (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 2 Double Beds, Bathtub (Mobility/Hearing Accessible, Tub)

8.0 out of 10
Very good
(3 reviews)
  • 19.0 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Queen Beds, Tower (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 2 Queen Beds, Tower (Mobility/Hearing Access, Roll-In Shwr)

  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Tower

Room, 1 King Bed, Non Smoking, Tower

Room, 1 King Bed, Non Smoking, Tower

7.6 out of 10
Good
(4 reviews)
  • 19 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

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About the area

Philadelphia

With a stay at Philadelphia Marriott Downtown, you'll be centrally located in Philadelphia, just a 4-minute walk from Reading Terminal Market and 8 minutes by foot from Pennsylvania Convention Center. .This hotel is 0.7 mi (1.2 km) from Rittenhouse Square and 0.7 mi (1.1 km) from Liberty Bell Center.

What's nearby

  • Reading Terminal Market - 2 min walk - 0.2 km
  • Pennsylvania Convention Center - 6 min walk - 0.6 km
  • Liberty Bell Center - 10 min walk - 0.9 km
  • Independence Hall - 11 min walk - 1.0 km
  • Rittenhouse Square - 13 min walk - 1.1 km

Getting around

  • 13th St. Station - 1 min walk
  • Philadelphia Temple University Station - 5 min drive
  • Philadelphia Intl. Airport (PHL) - 17 min drive

Restaurants

  • ‪Iron Hill Brewery & Restaurant - ‬3 min walk
  • ‪Bank & Bourbon - ‬3 min walk
  • ‪Chili's Grill & Bar - ‬3 min walk
  • ‪Maggiano's - ‬3 min walk
  • ‪Starbucks - ‬3 min walk

About this property

Philadelphia Marriott Downtown

Central hotel with 2 restaurants connected to the convention center in Philadelphia
Philadelphia Marriott Downtown offers 1408 accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature premium bedding. A pillow menu is available. 48-inch LCD televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary weekday newspapers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Make yourself at home in one of the 1408 guestrooms featuring refrigerators and LCD televisions. Your pillowtop bed comes with premium bedding. Wireless internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Be sure to enjoy recreational amenities including an indoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy American cuisine at Circ, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Philadelphia? This hotel has 93211 square feet (8660 square meters) of space consisting of a conference center and 70 meeting rooms. Limited parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.
Circ - This restaurant specializes in American cuisine and serves dinner only. Guests can enjoy drinks at the bar.
13 Restaurant - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (USD 12.95 per day)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Valet parking on site (USD 71.66 per day; includes in/out privileges)
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: USD 26 for adults and USD 26 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • 13 Restaurant
  • Circ

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Free cot
  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 70 meeting rooms
  • Computer station
  • Conference centre (93,211 square foot of space)

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hand-held showerhead
  • Lift (213 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Pool hoist on site
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (102 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 100% renewable energy
  • 23 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 48-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property requires full payment at check-in for any bookings where payment for the stay will be made on site instead of at the time of booking.

Access methods

Staffed front desk

Pets

Pets not allowed
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 30.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 26 for adults and USD 26 for children
  • Fee for in-room wireless internet: USD 12.95 per day (rates may vary)
  • Valet parking fee: USD 71.66 per day (in/out privileges)
  • Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 658790

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Marriott Hotel Philadelphia Downtown
Marriott Philadelphia Downtown
Philadelphia Downtown Marriott
Philadelphia Marriott Downtown
Marriott Philadelphia
Philadelphia Marriott Downtown Hotel Philadelphia
Philadelphia Marriott Downtown Hotel
Philadelphia Marriott Downtown Hotel
Philadelphia Marriott Downtown Philadelphia
Philadelphia Marriott Downtown Hotel Philadelphia

Philadelphia Marriott Downtown Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 962 out of 1641 reviews
Rating 8 - Good. 333 out of 1641 reviews
Rating 6 - Okay. 165 out of 1641 reviews
Rating 4 - Poor. 82 out of 1641 reviews
Rating 2 - Terrible. 99 out of 1641 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient and huge hotel

Nice facility, friendly staff, large room, convenient location, and relatively clean. One thing that I'm surprised at is that I don't have free wifi, as a Marriott member, because I booked the hotel via Hotels.com. Something to be aware of if a free wifi is a must. If you're traveling with small kids, then be aware that there are lots of homeless in the neighborhood.
Stayed 1 night in Apr 2025

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
It's in a great location. Stan is efficient. The elevator was filthy and had a sticky floor. Lisa water pressure in the shower. That wanted to charge $12 a day for WiFi
Stayed 3 nights in Apr 2025

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel. Great atmosphere.
Stayed 1 night in Apr 2025

8/10 Good

Lalita

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and within walking distance to a lot! Stayed in the headhouse towers and the rooms were large. The bathtub drained slow but overall no complaints and would recommend!
Stayed 3 nights in Apr 2025

10/10 Excellent

Colleen

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1. Pool was great but water cloudy. 2. Microwave is so small you could not cook a bag of popcorn all the way. On positive experience staff friendly! Helpful! Overall beautiful hotel.
Stayed 4 nights in Apr 2025

10/10 Excellent

LeJuano

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Philadelphia Marriott making a fan

My stay at the Philadelphia Marriott Downtown was quite comfortable and pleasant. I arrived earlier than expected and your amazing, smiling staff graciously held my luggage while I stepped out until the room was ready. Dining and meeting space was convenient and the overall environment you provide is one worth seeking out for my next visit to the city.
Stayed 3 nights in Apr 2025

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

6/10 Okay

Martin

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Avoid late-night check-ins…

Terrible check-in, apparantly Mariott Downtown Philly only has one rep on duty after 11pm…I had to wait 25 minutes to get serviced, which took another 10 minutes to complete…not what you want to experience after 19 hrs travelling :-( Then I was allocated a room in the head tower…not easy to find, lots of walking … room was fine though; but the free bonvoy wifi not suitable for Teams meetings… Lots of potential for improvement … after all, a Marriott Downtown hotel should be able to do better…
Stayed 1 night in Apr 2025

8/10 Good

Jack

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Very dirty area , felt unsafe with characters walking around
Stayed 1 night in Apr 2025

6/10 Okay

Ernesto

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
Some people from the staff were not so nice. Bedroom had some dirty spots, I payed more than 300 per night for a hotel that seems to be hold and a bad room
Stayed 3 nights in Apr 2025

8/10 Good

Heather

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Carlos, Washington

Travelled with family
Liked: Amenities, property conditions & facilities
A
Stayed 2 nights in Apr 2025

2/10 Terrible

Balint

Disliked: Cleanliness
Stayed 1 night in Apr 2025

8/10 Good

Itzel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I did not likethe fact the the hotel room does not have internet service inless you became a member. We are not a 3rd world country and even there the internet is free
Stayed 2 nights in Apr 2025

10/10 Excellent

Patricia

Stayed 1 night in Apr 2025

10/10 Excellent

Jessica

Stayed 3 nights in Apr 2025

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel!
Stayed 2 nights in Apr 2025

6/10 Okay

Jennifer

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We loved the hotel, amenities, and room. The housekeeping staff was beyond amazing. Unfortunately this was all tainted by an incredibly rude worker in the market in the lobby. I had made a purchase and realized that I didn't get a spoon. I approached the cashier to ask for a spoon and another worker yelled at me that there was a line to order. I told him I only needed a spoon for my purchase. He told me I needed to get back in the line that was over 20 people long to get a spoon. Everyone in the store was staring at me so I left. The employee at the host stand at the bar/ restaurant area was happy to help me find a spoon, but I was surprised by the employee's rudeness.
Stayed 3 nights in Apr 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Stayed 2 nights in Apr 2025

8/10 Good

Lauren, Frederick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was nice and clean and the location was great for the plans we had. We were looking forward to using the pool, but it was absolutely freezing cold. We didn't make it past our ankles. I know other families couldn't get in either. Others toughed it out, but you know it's cold when the kids won't even get in. Otherwise, it was a great stay.
Stayed 1 night in Apr 2025

6/10 Okay

Antonia

Travelled with family
Room was not ready at 4pm. I had to ask if there was an alternate available. This option was not offered. We were a party of 3 on a suite. The pull out was not made up. Did they think we were all going to sleep in one bed? It took 15 minutes to get change for a $20 from the front desk. Very inefficient. The room was very nice and housekeeping was very pleasant.
Stayed 2 nights in Apr 2025

10/10 Excellent

Sergio

It was a nice stay. Sadly lot’s of Homeless people and addicts everywhere.
Stayed 2 nights in Apr 2025

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel
Stayed 1 night in Mar 2025

2/10 Terrible

Steven

The pool was completely dirty and I still didn’t get my refund.
Stayed 1 night in Apr 2025

8/10 Good

Marsha

Travelled with partner
Liked: Cleanliness
Our sheets were less than pristine the first night. The maid did not clean our room the following morning until after 4pm so the planned before dinner nap that I’m used to went out through the window. We went to sit in the lounge bar and no one ever came over to take a drinks or eats order in the almost two hours we sat there. They just walked by and serviced other tables. Default should be to offer service. I am loyal to the Marriott brand and a Bon Voy member, but I will not stay at this particular property again. It is a sprawling property and more suited for large group event travelers. The staff I did encounter were very nice and the reception staff member at check in was helpful and delightful . What is largely outside of the hotel’s control is the huge number of homeless and seemingly mentally afflicted people loitering near the hotel door, particularly the side entrance on 13th street. Very unsafe. Could do with a security guard , and from the city’s perspective a regular police presence in the vicinity .
Stayed 2 nights in Apr 2025