2/10 Terrible
Maria
30 Apr 2025
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Book a hotel instead!!!
Our experience was quite frustrating! Throughout a 4 floor building there are only 5 lockers for all people (of which only 2 have space for large luggage). They are taken on a first in basis so when we arrived at 11 there were none left! So we had to run around town with large suitcases looking for a space to store these until check in time, pay extra, and then go back to collect our bags losing our time and money. In order to check in earlier you need to pay extra and the earliest was at 1! Staff there told us that someone from sonder would come to talk to us. It took them nearly an hour to send someone just to tell us that they cannot help and provide some paid alternatives around town. We were even more annoyed that the first staff member could not tell us this without us having to wait for an hour there without reason! There is a coffee machine there for guests. When a lady asked how to use the machine she was told to use the water from the toilet? There is also a lot of noise coming from outside. Book a hotel, its the same price and at least they are accommodating!
Maria
Stayed 2 nights in Apr 2025
