2/10 Terrible
Allison
Travelled with family
6 Nov 2025
Disliked: Cleanliness, staff & service, amenities
So many things went wrong it was absolutely ridiculous. I made a special trip the day before because I couldn't check in and we booked the grizzly bear suite which slept 8 people my reservation showed 2. I tried to contact hotels then called the property to fix the amount of guests
Once we drove there 1 hour the lady at front desk fixed it and we paid $50 to do early check in which i was told 8am. We arrived there at 8am 2 young kids. We were told the room might be ready by 11am so we went to eat arm bands didn’t work. After 7 hours we finally got the room, but we booked 2 bedroom witj 2 full bathrooms nope only 1 bathroom had a bathtub. I showed the manager the floor plan and they basically said its a typical bathroom. WE PAID for 2 full bathrooms with bathtubs. All they gave us was 4 day passes for water park. It was a complete nightmare
Com
Allison
Stayed 2 nights in Nov 2025























