8/10 Good
Andrew
Travelled with partner
30 Jan 2025
Liked: Cleanliness, property conditions & facilities
Having previously stayed at resorts at a slightly higher price point, we entered this trip keeping that in mind. This resort is so close to being a really great place.
Check in was simple/great
The room was great upon our arrival. We stayed in the privileged oceanview with the private plunge pool. Room 6320 to be exact. The private pool was nice to have, but could use some updates. It had missing tile and grout which subtracted from the experience. I have yet to find a pool in Mx that is heated, so I was expecting it to be cool. It was. But not terrible.
The staff was close to great, but there was a wide gap in staff. Some were wonderful, others appeared confused and possibly new.
The food was good. Only had two “great” meals. Both were at the steakhouse (The Grill). At other resorts (again at a little higher price point and we realize that) we’ve had much better food.
Lunch options were sparse as the only ala carte restaurant available for lunch is Beloved. Reservation required and only available to “Privledged” level guests. The buffet was open for lunch as well as two food trucks, (honestly…meh) as well as a crepe place (also meh) and the pizza buffet (if you call it that with self serve and 5 pizza choices…the pizza felt undercooked each time we had it. We only returned for pizza another time because of the limited food options.
We wanted to love this resort. And they honestly were very close. I’d have to think hard about returning at this price point
Andrew
Stayed 7 nights in Jan 2025