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Overall, the stay did not meet expectations for a luxury resort at this price point. The first room assigned was extremely noisy and did not match the river view category booked. This was only corrected after three nights when we were moved to a higher floor in a different building, which was a much better experience. Certain floors (especially 3 and 5) function as transit levels between buildings, and hallway noise echoes directly into the rooms. For a resort positioned in this category, the sound insulation and room experience fall short compared to similar luxury hotels. We were also celebrating my wife’s birthday, which was noted multiple times at check-in, through concierge restaurant reservations, and again at the restaurants themselves. Unfortunately, there was never any acknowledgment, which was disappointing considering the trip was planned around the occasion. The restaurants were overall just average, with some dining experiences feeling rushed rather than refined. Another frustration was the lack of clear information throughout the resort. Finding restaurants, activities, schedules, or even understanding what certain areas were often required figuring things out yourself. Many places are not clearly identified from the main walkways, which becomes frustrating at a property this large The resort has beautiful surroundings and a strong concept, but the execution, service consistency, and attention to detail did not match expectations for the price or star level

The resort was beautiful and the staff was friendly, welcoming and helpful. I would book another stay at a Roy Resort without hesitation. I do wish there were more activities to do during the day. The pool and/or the ocean were the only options.

The pools were nice, but they close at 7 p.m. The staff was super friendly and helpful. The property is beautiful but it's showing its age The reason I probably won't go back is because the smell from the seaweed made me nauseous. It's too bad they aren't doing anything to clean up the coastline.

Very large property. Ruins, animals and beach..... all were fantastic. Park next door was amazing. All inclusive meals were on par with every other all inclusives.

Great time

Stayed at Xcaret Arte for my 24th birthday. Everything was a 10/10 experience . Best birthday ever . I cannot wait to visit again ! Thank you to all the staff for the excellent hospitality. Everyone was very kind and welcoming.