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Eurostars Hacienda Vista Real Hotel

3.5 star property

Photo gallery for Eurostars Hacienda Vista Real Hotel

Front of property
Suite
Suite
Outdoor pool
1 bedroom, in-room safe, laptop workspace, soundproofing

Reviews

8.2 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Room service
  • Bar
  • Housekeeping
  • Pool
  • Laundry

Explore the area

Map
Paseo Chichen Itza Retorno 3 Playacar, Riviera Maya, Playa del Carmen, QROO, 77710
  • Playacar Golf Club
    ‪8 min walk‬
  • Playacar Beach
    ‪14 min walk‬
  • Playa del Carmen Main Beach
    ‪3 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Double Room Premium with Terrace

1 bedroom, in-room safe, laptop workspace, soundproofing

Double Room Premium with Terrace

10.0 out of 10
Exceptional
(1 review)
  • 63 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Communicating Double Rooms 3 adults + 3 child

1 bedroom, in-room safe, laptop workspace, soundproofing

Communicating Double Rooms 3 adults + 3 child

  • Sleeps 6
  • 1 Queen Bed and 2 Double Beds

View all photos for Deluxe Double Room

1 bedroom, in-room safe, laptop workspace, soundproofing

Deluxe Double Room

  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room (3 Adults and 1 child)

1 bedroom, in-room safe, laptop workspace, soundproofing

Family Room (3 Adults and 1 child)

  • 63 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room

1 bedroom, in-room safe, laptop workspace, soundproofing

Family Room

  • 63 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Double Room, Multiple Beds (Communicating 2 Adults)

1 bedroom, in-room safe, laptop workspace, soundproofing

Double Room, Multiple Beds (Communicating 2 Adults)

  • Sleeps 2
  • 2 Double Beds and 1 Queen Bed

View all photos for Suite

Suite

Suite

  • 90 sq m
  • 2 bedrooms
  • Sleeps 2
  • 1 Queen Bed

View all photos for Communicating Double Rooms 2 adults + 3 child

1 bedroom, in-room safe, laptop workspace, soundproofing

Communicating Double Rooms 2 adults + 3 child

  • Sleeps 5
  • 1 Queen Bed and 2 Double Beds

View all photos for Family Room (3 Adults)

1 bedroom, in-room safe, laptop workspace, soundproofing

Family Room (3 Adults)

  • 63 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Communicating Double Rooms 4 adults + 1 child

1 bedroom, in-room safe, laptop workspace, soundproofing

Communicating Double Rooms 4 adults + 1 child

8.0 out of 10
Very good
(1 review)
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 2 Double Beds

Premium Double Room Single Use, Terrace

  • Sleeps 1
  • 2 Double Beds

Classic Double Room Single Use

  • Sleeps 1
  • 1 Queen Bed

View all photos for Family Room (2 Adults)

1 bedroom, in-room safe, laptop workspace, soundproofing

Family Room (2 Adults)

  • Sleeps 2
  • 2 Double Beds

View all photos for Family Room (2 Adults and 2 children)

1 bedroom, in-room safe, laptop workspace, soundproofing

Family Room (2 Adults and 2 children)

  • 63 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Communicating Double Rooms 4 adults

1 bedroom, in-room safe, laptop workspace, soundproofing

Communicating Double Rooms 4 adults

  • 90 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds and 1 Queen Bed

Royal Suite (Single Use)

  • 1 bedroom
  • Sleeps 1
  • 1 Queen Bed

View all photos for Communicating Double Rooms 4 adults + 2 child

1 bedroom, in-room safe, laptop workspace, soundproofing

Communicating Double Rooms 4 adults + 2 child

  • 90 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 Queen Bed

View all photos for Communicating Double Rooms 3 adults + 2 child

1 bedroom, in-room safe, laptop workspace, soundproofing

Communicating Double Rooms 3 adults + 2 child

  • Sleeps 5
  • 1 Queen Bed and 2 Double Beds

View all photos for Communicating Double Rooms 5 adults

1 bedroom, in-room safe, laptop workspace, soundproofing

Communicating Double Rooms 5 adults

  • 90 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds and 1 Queen Bed

View all photos for Communicating Double Rooms 5 adults + 1 child

1 bedroom, in-room safe, laptop workspace, soundproofing

Communicating Double Rooms 5 adults + 1 child

  • 90 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 Queen Bed

Similar properties

Property amenity

Wyndham Garden Playa del Carmen

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.0 out of 5, Very good, (1007)
The price is NZ$154
for 1 room
includes taxes & fees
18 Aug - 19 Aug
Wyndham Garden Playa del Carmen

About the area

Playa del Carmen

With a stay at Eurostars Hacienda Vista Real Hotel in Playa del Carmen (Playacar), you'll be within a 5-minute drive of Quinta Avenida and Playa del Carmen Maritime Terminal. .This hotel is 0.5 mi (0.8 km) from Playacar Golf Club and 1.4 mi (2.2 km) from Playa del Carmen Main Beach.

What's nearby

  • Playacar Golf Club - 8 min walk - 0.7 km
  • Playacar Beach - 14 min walk - 1.2 km
  • Playa del Carmen Maritime Terminal - 19 min walk - 1.6 km
  • Quinta Avenida - 19 min walk - 1.6 km
  • Playa del Carmen Main Beach - 3 min drive - 1.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive

Restaurants

  • ‪Don Rafael - ‬5 min drive
  • ‪Casa Sofia - ‬14 min walk
  • ‪Rolandi's - ‬14 min walk
  • ‪Don Sirloin Playacar - ‬15 min walk
  • ‪Lara & Luca - ‬13 min walk

About this property

Eurostars Hacienda Vista Real Hotel

Hotel with free parking, a short walk to Playacar Golf Club
Eurostars Hacienda Vista Real Hotel offers 77 air-conditioned accommodations with safes and hair dryers. LED televisions are featured in guestrooms.

Bathrooms include bathtubs or showers and complimentary toiletries. This Playa del Carmen hotel provides complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
Make yourself at home in one of the 77 air-conditioned rooms featuring LED televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms feature bathtubs or showers, complimentary toiletries, and hair dryers. Conveniences include phones and safes, and housekeeping is provided daily.
Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a living plant wall.
Take advantage of the hotel's room service. Grab a drink at the swim-up bar while enjoying a refreshing dip in the hotel pool.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
Room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free uncovered self parking on site

Food and drink

  • A swim-up bar

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 steps to reach entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 2 buildings
  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2004
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • LED TV

Food and drink

  • Room service

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 2.74 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 7 AM to 5:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Eurostars Hacienda
Eurostars Hacienda Vista Real
Eurostars Hacienda Vista Real Hotel
Eurostars Hacienda Vista Real Hotel Playa del Carmen
Eurostars Hacienda Vista Real Playa del Carmen
Eurostars Vista Real
Hacienda Vista Real
Hacienda Vista Real Hotel
Hotel Eurostars Hacienda Vista Real
Hotel Hacienda Vista Real

Eurostars Hacienda Vista Real Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 271 out of 701 reviews
Rating 8 - Good. 268 out of 701 reviews
Rating 6 - Okay. 107 out of 701 reviews
Rating 4 - Poor. 38 out of 701 reviews
Rating 2 - Terrible. 17 out of 701 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Yug

Travelled with partner
It's a good option for a affordable hotel stay. Nothing fancy or welcoming though. But had good, decent rooms with good bathroom. Included breakfast is good & the pool area as well. Overall, not too bad for an affordable option.
Stayed 3 nights in Apr 2025

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
There is much that is very good about Eurostars Hacienda Vista Real Hotel but it isn't for everyone. My wife and I enjoyed it thoroughly but we enjoyed it most because it was safe and quite and beautiful. AND because the staff were so friendly and helpful. They have done a lot of work to upgrade the facility but it still requires work that appears to be ongoing.
Stayed 21 nights in Mar 2025

8/10 Good

Dawn

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2025

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Cool hotel, very quiet, great location
Stayed 2 nights in Mar 2025

10/10 Excellent

Janine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very safe, rooms are nice, walkable to the beach and to local eatery and Oxxo. Staff were friendly and helpful
Stayed 4 nights in Mar 2025

10/10 Excellent

Sasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our room. The pool was nice. The swim up bar was not being used but we wouldn't have generally used this anyway. Breakfast was always good, the staff always friendly. Only thing was the walk to 5th Avenue, doable but took a good 20-25 minutes. They do offer free parking though and have bikes to rent.
Stayed 9 nights in Feb 2025

8/10 Good

Theri

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice place. Didn’t have some of the amenities we were counting on such as laundry and room service, but had laundry place and a few restaurants near by. Staff was super nice and helpful. I was in a gated area so felt really safe. The breakfast was great! Beach was a close walk and they had beach towels.
Stayed 10 nights in Dec 2024

10/10 Excellent

David

Stayed 8 nights in Dec 2024

4/10 Poor

Carlainya, Newcastle

Liked: Cleanliness
Stayed 7 nights in Dec 2024

8/10 Good

Angel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
9/10 stay, super closed to parks and centro. Breakfast every morning.
Stayed 5 nights in Nov 2024

6/10 Okay

Wendy

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Parking lot had nails. I was scared to punched my tires. The room windows dis not lock, couldnt sleep thinking some one can come in. I was move to two rooms because the lights went off . No a/c horrible. I had to fight to get transferred to a good room . They had to give me a suite double bed because they didnt have rooms close by my family member. It work at last , but it was a hassle.
Stayed 4 nights in Nov 2024

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities
I’ll go back again!
Stayed 4 nights in Nov 2024

10/10 Excellent

Noel J

Stayed 5 nights in Jun 2024

10/10 Excellent

Juan Daniel

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2024

8/10 Good

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option far from the crowds.
Stayed 5 nights in Jul 2024

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Charming
Stayed 2 nights in Mar 2024

10/10 Excellent

Jeison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet place Perfect for us
Stayed 3 nights in Mar 2024

6/10 Okay

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Like: friendly staff. Nice place. Don't like: Hard to find, there are not a sign to indicate where is the hotel and for a foreign it s not evident. The food was too simple and taked a lot of time. The bathroom doesn't have air extractor, the shower splash out alll the place.

8/10 Good

YVONA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite location
Stayed 8 nights in Feb 2024

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful ambiance, great breakfast, borders a golf course in a quiet area of Playacar. They give you wrist bands to use facilities of a small beach sister hotel in downtown. Overall lovely experience, would go back.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing !!! Will defiantly be going back. Everyone so friendly. Anything you need they help you out. Such a peaceful little place to go !! Thanks so much for the great week!! Roceta and Andrew absolutely amazing !!
Stayed 7 nights in Jan 2020

4/10 Poor

Ray, Chicago

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The location and staff of the this hotel is not bad at all. the problem is the lack of maintenance and cleanliness of the rooms. All this falls under management care. The TV has horrible signal, the breakfast was just OK the pool was OK although the ambient is great. The room tub was never properly clean, our room had an ant problem and were switch to a different room and the sheets were flip from one side to the other an not replace for clean ones. They do have the staff who is friendly to do the works but if management does not care about the little details then it will never get done.
Stayed 6 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Rooms are big and clean. Staff is friendly Pool is dirty Breakfast is really good!
Stayed 2 nights in Jul 2019