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Hotel52

3.5 star property

Photo gallery for Hotel52

Outdoor pool, pool loungers
Property video
Outdoor pool, pool loungers
Staircase
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa
  • Parking included
  • Air-conditioning
  • Bar
  • Housekeeping

Explore the area

View map
Calle 52 entre 5a y 10a, Colonia Centro, Playa del Carmen, QROO, 77710
  • Place, Mamitas Beach
    ‪6 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪11 min walk‬
  • Place, Quinta Avenida
    ‪13 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪54 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

8.0 out of 10
Very good
(22 reviews)
  • City view
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

7.6 out of 10
Good
(5 reviews)
  • City view
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 Bedroom

In-room safe, iron/ironing board

Junior Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 64 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Family Suite, 2 Bedrooms, City View

In-room safe, iron/ironing board

Family Suite, 2 Bedrooms, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 78 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Quadruple Room

Deluxe Quadruple Room

Deluxe Quadruple Room

8.8 out of 10
Excellent
(6 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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includes taxes & fees
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About the area

Playa del Carmen

Located in Playa del Carmen (Luis Donaldo Colosio), Hotel52 is within a 15-minute walk of Quinta Avenida and Playa del Carmen Main Beach. .This hotel is 0.5 mi (0.7 km) from Mamitas Beach and 7.1 mi (11.4 km) from Xcaret Eco Theme Park.

What's nearby

  • Mamitas Beach - 6 min walk - 0.6 km
  • Guadalupe Church - 10 min walk - 0.9 km
  • Playa del Carmen Main Beach - 11 min walk - 1.0 km
  • Quinta Avenida - 13 min walk - 1.1 km
  • Punta Esmeralda Beach - 7 min drive - 2.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive

Restaurants

  • ‪Crisol - ‬3 min walk
  • ‪San Lucho Mezcaleria - ‬4 min walk
  • ‪Ceviche Corazon - ‬2 min walk
  • ‪Pizza Italia - ‬4 min walk
  • ‪Quinta Parilla - ‬3 min walk

About this property

Hotel52

Hotel52 offers 83 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. 42-inch flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Make yourself at home in one of the 83 air-conditioned rooms featuring flat-screen televisions. Cable television is provided for your entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include safes and complimentary bottled water, and housekeeping is provided daily.
Be sure to enjoy recreational amenities including an outdoor pool and bicycles to rent. This Beaux Arts hotel also features complimentary wireless internet access, wedding services, and tour/ticket assistance.
Satisfy your appetite at the hotel's coffee shop/cafe. Grab a drink at the swim-up bar while enjoying a refreshing dip in the hotel pool.
Featured amenities include express check-in, a 24-hour front desk, and multilingual staff. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Onsite parking available only on request
  • Free covered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • A coffee shop/cafe
  • A swim-up bar

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Pool loungers

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking

More

  • 2 buildings
  • 5 floors
  • Beaux Arts architecture
  • Built in 2016
  • Reception hall
  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: MXN 1000 per accommodation, per stay
  • Cleaning fee: MXN 30 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Alcohol is not served at this property
Children under 12 years old are not allowed in the swimming pool without adult supervision

Property is also known as

HOTEL52 Hotel Playa del Carmen
HOTEL52 Hotel
HOTEL52 Playa del Carmen
HOTEL52 Hotel
HOTEL52 Playa del Carmen
HOTEL52 Hotel Playa del Carmen

Hotel52 Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 291 out of 695 reviews
Rating 8 - Good. 221 out of 695 reviews
Rating 6 - Okay. 106 out of 695 reviews
Rating 4 - Poor. 39 out of 695 reviews
Rating 2 - Terrible. 38 out of 695 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

Robert

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The room was adequate for what I paid. Lots of concrete, little charm, no kettle to boil water, inconsistent hot water supply, no drinking water supplied as advertised on Expedia. Most staff seemed disinterested. Nice pool area. I liked the location slightly away from the really touristy section. Didn’t try the breakfast. Little changes would have made this much better!
Stayed 7 nights in Jan 2026

6/10 Okay

Pramoda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The person at the check-in desk didn't want to explain where anything was (parking, breakfast, etc.) and seemed annoyed when we asked.
Stayed 1 night in Jan 2026

10/10 Excellent

Thomas

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 9 nights in Jan 2026

6/10 Okay

Rosa

Travelled with partner
Disliked: Amenities
We booked this last minute to be closer to the airport for an early flight. For one night and the price it was ok, but definitely not for more although the location was good. Room had a damp smell, it improved once we opened the window. Breakfast had limited options and very slow service since it was a team of two (the young lady who did all the front line work like taking the order, waitress and bus the tables and then the chef). Only drink options were coffee and orange juice. I asked if I could just get a cup of hot water since I bring my own tea bags for this type of situation and the response was yes, but I’d have to pay extra. I could tell the girl was embarrassed to have to charge for water. It was over 30 minutes before we got our food, which was fruit, scrambled eggs and toast. i am glad we were one of the first to head over for breakfast because by the time we were done all the tables were taken so it would have probably been over an hour at that point.
Stayed 1 night in Jan 2026

8/10 Good

Carol

Liked: Cleanliness
Easy check-in. Slight mix-up with our first room - it was already occupied by someone. Front desk resolved quickly. Room was basic and met our needs.
Stayed 1 night in Jan 2026

8/10 Good

Guillermo

Stayed 1 night in Jan 2026

4/10 Poor

Elwin

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room doesn't look nothing like the pictures. The room looks old, walls poorly painted. The pictures on the ad shows beautiful tiled floor and the reality is different. The floor is not tiled. The wifi is the worst, it doesn't work inside the rooms and the receptionist said that it only works in the hall way and lobby. The pool area is closed at night, no lights no staff at the rooftop pool and terrace. I would come back here. The only good thing about the room was the bed.
Stayed 2 nights in Jan 2026

8/10 Good

Silvano

Stayed 5 nights in Dec 2025

8/10 Good

Billal

Stayed 5 nights in Dec 2025

8/10 Good

George

Liked: Cleanliness, staff & service
Spotless, that depends on your definition of spotless. Yes, it was clean, but it wasn't a 5 star hotel. It was a beach hotel, but very good. And the staff was courteous and hard working. If you want to stay at an affordable safe and clean hotel on a budget, this place is good.
Stayed 12 nights in Dec 2025

6/10 Okay

Efraim

Liked: Cleanliness
Stayed 1 night in Dec 2025

4/10 Poor

Silvia

Travelled with group
Disliked: Cleanliness, staff & service, amenities
Staff, not welcoming and not helpful
Stayed 1 night in Dec 2025

4/10 Poor

Hermes

Business traveller
Liked: Staff & service, amenities
Not Hot water inside the property
Stayed 2 nights in Dec 2025

8/10 Good

Breanne

Liked: Cleanliness, staff & service
The location was perfect for us, just off 5th but not in the busy section. The lobby is cute as well as the garden space between the buildings. Something to note is it appears that the king rooms all face the garden while the rooms with two beds face the street. The hotel is probably due for some upgrades but there was nothing wrong with it. Sheets were clean and the staff was very kind and helpful. I wish the breakfast was a bit better, we ate there on the first morning and didn’t go back. I also wish that they left bottles of water in the room and that there was a mini fridge.
Stayed 4 nights in Dec 2025

2/10 Terrible

Nicolas

Disliked: Property conditions & facilities
They asked me for a deposit which isn’t stated in the property details, the hotel is old and outdated the beds are hard
Stayed 4 nights in Nov 2025

10/10 Excellent

NEEL

Stayed 1 night in Dec 2025

8/10 Good

Brenda, Penticton

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
For the price and location it was great. The staff was quiet but friendly when approached. The building is concrete and a bit older but very well kept. Like older buildings I stayed in in Spain and England it has an older smell but no mold or mildew. The breakfast was delicious. The rooftop pool and restaurant was beautiful. Very handy to 5th ave and local public beach. Yes I would stay here again. Only thing to know is there is no bottled water in the room.
Stayed 1 night in Nov 2025

4/10 Poor

Hanen

Disliked: Amenities, property conditions & facilities
Room no water bottle no amenities at all staff don’t understand English poor place
Stayed 4 nights in Oct 2025

8/10 Good

Cheryl

Stayed 3 nights in Aug 2025

2/10 Terrible

Stacy, Airdrie

Disliked: Cleanliness, staff & service, property conditions & facilities
I made this reservation late one night and had an error on the dates. I tried immediately to contact the hotel and they insisted I fix it through Expedia, however, when Expedia finally got a hold of them they wouldn't allow the correction, so I am now out the money for the reservation.
Stayed 1 night in Aug 2025

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant

Stayed 1 night in Jul 2025

10/10 Excellent

Jeffrey

Stayed 5 nights in Jun 2025

8/10 Good

Nithin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
its close to 5th avenue so you can just walk everywhere. lots of shopping and dining options
Stayed 6 nights in May 2025

10/10 Excellent

Marian Moreno, Eagle Pass

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean and cold.
Stayed 5 nights in Jun 2025

6/10 Okay

Rafael

.
Stayed 5 nights in May 2025