Hacienda Real

3.5 star property

Room options

Standard Room

  • Sleeps 4

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds

  • Sleeps 4

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About the area

Playa del Carmen

With a stay at Hacienda Real, you'll be centrally located in Playa del Carmen, steps from Quinta Avenida and 8 minutes by foot from Playa del Carmen Main Beach. .This family-friendly hotel is 0.5 mi (0.8 km) from Playacar Beach and 0.5 mi (0.8 km) from Mamitas Beach.

What's nearby

  • Quinta Avenida - 1 min walk - 0.0 km
  • Playa del Carmen Main Beach - 3 min walk - 0.3 km
  • Central Square - 3 min walk - 0.3 km
  • Quinta Alegría Shopping Mall - 5 min walk - 0.5 km
  • Mamitas Beach - 8 min walk - 0.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Mi Jardin Secreto - ‬1 min walk
  • ‪La Cochi-loka - ‬1 min walk
  • ‪La Chancla - ‬1 min walk
  • ‪Ipanemas Steak House - ‬1 min walk
  • ‪La Famiglia - ‬1 min walk

About this property

Hacienda Real

Hacienda Real offers 58 accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Rooms open to balconies. Pillowtop beds feature down comforters and premium bedding. 25-inch flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Stay in one of 58 guestrooms featuring flat-screen televisions. Your pillowtop bed comes with down comforters and premium bedding. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Take advantage of recreation opportunities such as an outdoor pool, or other amenities including wedding services and a television in a common area. Additional amenities at this hotel include tour/ticket assistance and discounted use of a nearby fitness facility.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Breakfast is available for a fee.
Featured amenities include limo/town car service, express check-in, and express check-out. A roundtrip airport shuttle is provided for a surcharge at scheduled times.
Hacienda Real has a restaurant serving breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge) at scheduled times
  • Limo/town car service

Food and drink

  • Breakfast available for a fee
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Outdoor pool
  • Personal motorised watercraft
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Pool umbrellas

Accessibility

  • Lift

More

  • 1 building
  • 4 floors
  • Built in 2008
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Cot
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower

Entertainment

  • 25-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Children and extra beds

Children are welcome
Children up to the age of 11 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs are available on request at the property

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards

We should mention

Parking height restrictions apply

Property is also known as

Hacienda Real Hotel Playa del Carmen
Hacienda Real Hotel
Hacienda Real Playa del Carmen
Hacienda Real Hotel
Hacienda Real Playa del Carmen
Hacienda Real Hotel Playa del Carmen

Hacienda Real Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 169 out of 446 reviews
Rating 8 - Good. 176 out of 446 reviews
Rating 6 - Okay. 64 out of 446 reviews
Rating 4 - Poor. 21 out of 446 reviews
Rating 2 - Terrible. 16 out of 446 reviews

8.6/10

Cleanliness

8.0/10

Staff & service

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Paul Q.

Liked: Cleanliness, staff & service, room comfort

Bring earplugs

Great place, especially for the money. Huge room, friendly staff BUT noise at night is unbelievable. If you stay demand a room as far from street as possible. I don't think you can do that but try. Otherwise great, charming hotel.

8/10 Good

Paul Q.

Liked: Cleanliness, staff & service, room comfort

Bring earplugs

Great place, especially for the money. Huge room, friendly staff BUT noise at night is unbelievable. If you stay demand a room as far from street as possible. I don't think you can do that but try. Otherwise great, charming hotel.

10/10 Excellent

Tyrell G.

Liked: Cleanliness, staff & service, room comfort

Great Hotel and Location

We were shocked at how nice the Hotel was and clean. It really was a pleasure to stay at.

10/10 Excellent

Teags

Liked: Cleanliness, staff & service

Great spot

Everything was great except I had the street view room and the rooms are not soundproof what so ever.

10/10 Excellent

mma5

Liked: Cleanliness, staff & service, room comfort

Couple Trip

The hotel is located right where you want to be at playa del carmen downtown, rooms are clean, staff very friendly and it is close to everything. The only thing we didn't like is that they don't have enough parking lot, so you might have to park in a public one and pay $200 pesos for the night. But no hotel in playa del carmen downtown seems to have one, so it's better something than nothing.

6/10 Okay

Gunabugs

Liked: Cleanliness, staff & service, room comfort

Hotel

My experience was overall good rooms were clean staff was friendly only complaint was the noise in the early mornings

10/10 Excellent

Tanya H.

Liked: Cleanliness, staff & service, room comfort

Awesome Family Trip

Excellent location, friendly staff and very clean!

6/10 Okay

Jonathan S.

Liked: Cleanliness, staff & service, room comfort

1st timer

The location is walking distance from the Ferrie port and one block away from the club Coco Bongo. The staff was very curtious and polite. Nice inside it has a very neat. The pool in the Center is so beautiful and it has plam trees that go as high as the 4th floor. Rooms are nice and clean, very roomy and a good view of the street from the balcony. Highly recommend staying here you can take a Ferrie to Cozumel from here.

6/10 Okay

Alvaro M.

Liked: Staff & service
Disliked: Cleanliness

ok

Room was ok, I personally wouldn't come back because I thought it wasn't as clean as I expected.

8/10 Good

Paul G.

Liked: Cleanliness, staff & service, room comfort

Great Hotel

Great hotel. Great location. Quick access to 5th and 12th. My only complaint is that air conditioning needed a little more capacity, but it was August in Mexico.

10/10 Excellent

israel m.

Liked: Cleanliness, staff & service, room comfort

close to everything

this was my second time at this hotel and I loved it as the first time. great location, good for shopping or going out for dinner and clubbing. they also have a club beach where you can stay close to the beach and drink for a good price.

10/10 Excellent

rafael r.

Liked: Cleanliness, staff & service, room comfort

great family time

nice people the reception and the parking attendance exelent my kids enjojed the pool and make friends ease acces to the fith avenue and to the tacos stands we love the sirloin tacos we going back soon

2/10 Terrible

Jens

Liked: Cleanliness, staff & service, room comfort

good location, nice hotel, but unbearable noise from the bar next door

The hotel is just one block away from 5a avenida and two blocks from the beach. The two ado terminals (buses) are a 5 mins walk away. Rooms and pool area are nice enough. BUT the noise is unbearable. There is a bar with live music next door.

6/10 Okay

Diego, Colombia

Liked: Staff & service
Disliked: Room comfort

Hotel close to the beach, hotel staff wonderful

Staff really nice, very helpful. 3 blocks way from de beach, really high noice from the disco club around the corner!!!

8/10 Good

DeeO

Liked: Cleanliness, staff & service, room comfort

Great break in Playa

Decent hotel with great layout (but needs a slight bit of TLC e.g. shower and some stains on sheets and towels, although all clean. Lovely and friendly staff, who were very happy to help In anyway. Good location!

10/10 Excellent

Evelyn H.

Liked: Cleanliness, staff & service, room comfort

Wonderful family vacation!

Beautiful Hotel.! Excellent location.! Two blocks from 5th avenue. I will go to this hotel again!

10/10 Excellent

Marcos M.

Liked: Cleanliness, staff & service, room comfort

awesome trip

Hotel was clean and close to everything. We will be back soon

8/10 Good

Patrick B.

Liked: Cleanliness, staff & service, room comfort

Great stay

We got this room for around $45/night, and it was well worth the price. The room was clean and comfortable, the pool was fantastic, and the location was perfect. Close enough to the 5th AV hubub and beach to be convenient, but far enough away so that the noise wasn't an issue. We'll definitely come back if the price is right.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Tired hotel, they did not put towels we had to go personally to pick them up. all stained towels. lack of cleanliness. no good relation price and quality

10/10 Excellent

Sherry K.

Liked: Cleanliness, staff & service, room comfort

Very pleased

Beautiful old Mexican style hotel. Very pleased. Wish the pool was a little warmer, but no complaints.

8/10 Good

kevin h.

Liked: Cleanliness, staff & service, room comfort

vacation

Hotel is nice, free parking. Free WiFi. Walking distance to both beach, 5th street and Walmart and the mega store. Stayed before would stay again. Staff very friendly and helpful.

8/10 Good

Maria M.

Liked: Cleanliness, staff & service

Playa del Carmen trip

This hotel was located in a perfect place not too far from the night life and the beach. This is very close to Quinta( 1 block ) it is very close many small places to eat and very inexpensive. I would recommend this hotel. The only part I have to bring up is the air conditioner. At times it would not work properly.

4/10 Poor

AJ the tired traveler

Disliked: Staff & service, room comfort

Noise and Security Issues

The room had a terrible smell. We did not feel secure or safe in the room the lock on the French doors was very poor and the bathroom window did not lock at all. The first night the air conditioning did not work. We had them come and fix it but even then it only worked half the time. The fridge was also very poor and was a potential fire hazard because the plug had been changed and had electrical tape bundled up on it. One of the nights we were there someone was slamming their door very loudly VERY early in the morning. Nothing was done for a long time until we finally called the front desk. The attendant did not seem to be aware of the situation and sent a security officer to OUR room. The officer wouldn't tell us what he wanted other than for us to open the door (All of this was in Spanish, so if you don't speak Spanish then this hotel is a definite no). It was VERY unsettling. When we complained the next morning the person at the front desk didn't even apologize, they just asked if we would like to be moved to the room next door (as if that would solve anything!). We would have left early but we had paid in advance and there was no refund for leaving early. We were so disappointed with this hotel that we were counting down the days for our vacation to end! We will definitely not return to this hotel or recommend it to others.

10/10 Excellent

Bersain R.

Liked: Cleanliness, staff & service, room comfort

Great family time

The Hotel is very clean, quite and family friendly. My kid loved the pool. Great value. Staff and security are very helpful. I would recommend this to my friends.

6/10 Okay

Medicine

Liked: Staff & service

Right next to the playa del carmen 5th avenue and beach

Hacienda Real Hotel is located in a perfect location for easy access to playa del carmen 5th avenue awesomeness and the beaches. They give a voucher that gets you 10% off and free welcome drinks at 6 nearby good restaurants. It can get a bit noisy sometimes as its right next to 5th avenue on the 10th avenue with lot of bars and tourists. But it was not so bad, I personally didn't find it as a big issue as the noise was sporadic. Beds are a bit hard, I think thats how it is in all the mexico budget hotels or may be in all mexico hotels, I am not sure. I stayed a day at ramada cancun and the beds were a bit hard there too. I personally didn't find it as a problem as they were okay. The staff were friendly and easily accessible, however only the front desk guy knows english well and other staff mostly may not know english. Collectivo and ADO/Mayab bus stops are also nearby. Taxis and ferry to cozumel are easy to get from there as well. I found it a good value for money as I literally spent the whole day out each day I was there going to near by places like Akumal, Xcaret, Tulum, Cozumel, Cenotes and Chichen Itza.