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Hyatt Centric Playa del Carmen - Downtown House & Beach House

4.5 star property

Photo gallery for Hyatt Centric Playa del Carmen - Downtown House & Beach House

2 outdoor pools, pool cabanas (surcharge), pool umbrellas
2 Queen Beds Partial Ocean View (Beach House)
Lobby
Exterior
Restaurant

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View map
5ta Avenida Norte Por 12, Norte y 14 Norte, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪1 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪2 min walk‬
  • Place, Mamitas Beach
    ‪5 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for 2 Queen Beds (Downtown House)

2 Queen Beds (Downtown House)

2 Queen Beds (Downtown House)

8.8 out of 10
Excellent
(5 reviews)
  • City view
  • 48 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite Urban (Downtown House)

Premium bedding, minibar, in-room safe, blackout curtains

Suite Urban (Downtown House)

  • City view
  • 82 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed with Balcony (Downtown House)

1 King Bed with Balcony (Downtown House)

1 King Bed with Balcony (Downtown House)

9.6 out of 10
Exceptional
(15 reviews)
  • City view
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Queen Beds with Balcony (Downtown House)

View from room

2 Queen Beds with Balcony (Downtown House)

9.0 out of 10
Wonderful
(4 reviews)
  • City view
  • 51 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite Quinta Avenida (Downtown House)

Suite Quinta Avenida (Downtown House)

Suite Quinta Avenida (Downtown House)

  • City view
  • 102 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed (Downtown House)

Premium bedding, minibar, in-room safe, blackout curtains

1 King Bed (Downtown House)

8.4 out of 10
Very good
(11 reviews)
  • City view
  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for 1 Queen Bed (Downtown House)

Premium bedding, minibar, in-room safe, blackout curtains

1 Queen Bed (Downtown House)

  • 35 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite Calle Corazon (Downtown House)

Premium bedding, minibar, in-room safe, blackout curtains

Suite Calle Corazon (Downtown House)

  • City view
  • 79 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Coastal Ocean (Beach House)

Suite Coastal Ocean (Beach House)

Suite Coastal Ocean (Beach House)

  • Partial ocean view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed Partial Oceanfront (Beach House)

Premium bedding, minibar, in-room safe, blackout curtains

1 King Bed Partial Oceanfront (Beach House)

  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed Pool View (Beach House)

Premium bedding, minibar, in-room safe, blackout curtains

1 King Bed Pool View (Beach House)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Queen Beds Partial Ocean View (Beach House)

2 Queen Beds Partial Ocean View (Beach House)

2 Queen Beds Partial Ocean View (Beach House)

  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite Ocean View (Beach House)

Premium bedding, minibar, in-room safe, blackout curtains

Suite Ocean View (Beach House)

  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Panoramic Ocean Front (Beach House)

Suite Panoramic Ocean Front (Beach House)

Suite Panoramic Ocean Front (Beach House)

  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed Partial Ocean View (Beach House)

Premium bedding, minibar, in-room safe, blackout curtains

1 King Bed Partial Ocean View (Beach House)

  • Partial ocean view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the area

Playa del Carmen

With a stay at Hyatt Centric Playa del Carmen - Downtown House & Beach House in Playa del Carmen (Downtown Playa del Carmen), you'll be steps from Quinta Avenida and 4 minutes by foot from Playa del Carmen Main Beach. .This beach hotel is 0.4 mi (0.6 km) from Mamitas Beach and 0.6 mi (0.9 km) from Playacar Beach.

What's nearby

  • Quinta Avenida - 1 min walk - 0.1 km
  • Playa del Carmen Main Beach - 2 min walk - 0.2 km
  • Quinta Alegría Shopping Mall - 2 min walk - 0.2 km
  • Mamitas Beach - 5 min walk - 0.4 km
  • Central Square - 6 min walk - 0.6 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Aldea Corazón - ‬1 min walk
  • ‪Calle 12 - ‬1 min walk
  • ‪Harry's Grill Prime Steakhouse & Raw Bar - ‬1 min walk
  • ‪Porfirio’s - ‬1 min walk
  • ‪Sonora Grill PRIME - ‬1 min walk

About this property

Hyatt Centric Playa del Carmen - Downtown House & Beach House

Luxury hotel on the beach, with 2 outdoor pools
Hyatt Centric Playa del Carmen - Downtown House & Beach House offers 119 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. 55-inch LED televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a 24-hour fitness center and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 119 air-conditioned rooms featuring minibars and LED televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include laptop-compatible safes and complimentary bottled water, as well as phones with free local calls.
Dip into one of the 2 outdoor pools or enjoy other recreational amenities, which include a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and shopping on site.
Grab a bite to eat at one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the swim-up bar or one of 3 bars/lounges, or 2 poolside bars. Local cuisine breakfasts are available daily from 7:00 AM to noon for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Local cuisine breakfasts are available for a surcharge and are served each morning between 7:00 AM and noon.
Hyatt Centric Playa del Carmen - Downtown House & Beach House has 2 restaurants on site.
A complimentary grocery shopping service is offered and room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Secured, covered valet parking on site (USD 20 per night)
  • Limited on-site valet parking
  • Onsite parking includes off-street options

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to noon for a fee: USD 25 to 30 for adults and USD 15 to 20 for children
  • 2 poolside bars
  • 2 restaurants
  • 3 bars/lounges
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Free bicycle rentals
  • Shopping centre

Family friendly

  • 2 outdoor pools
  • Free rollaway/extra bed
  • Laundry facilities
  • Lifeguards on site
  • Snack bar/deli
  • Travel cot

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (114 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 4 floors
  • Banquet hall
  • Built in 2015
  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch LED TV with premium digital channels

Food and drink

  • Champagne service
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property is located in a busy area and next door to many bars and clubs. Guests may hear some noise and loud music.

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 40 lbs per pet)
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
Free rollaway/extra beds
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 300 per accommodation, per stay
  • Resort fee: USD 37.12 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Fitness center access
  • Fitness/yoga classes
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Phone calls
  • Pool access

We have included all charges provided to us by the property.

Optional extras

  • Fee for local cuisine breakfast: approximately USD 25 to 30 for adults, and USD 15 to 20 for children
  • Airport shuttle fee: USD 110 per vehicle (one-way, maximum occupancy 6)
  • Covered valet parking fee: USD 20 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 008-007-005811/2025

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Thompson Playa Carmen Hotel
Thompson Playa Carmen
Thompson Playa Carmen Hotel Playa del Carmen
Thompson Playa Carmen Playa del Carmen

Hyatt Centric Playa del Carmen - Downtown House & Beach House Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 125 out of 194 reviews
Rating 8 - Good. 36 out of 194 reviews
Rating 6 - Okay. 17 out of 194 reviews
Rating 4 - Poor. 10 out of 194 reviews
Rating 2 - Terrible. 6 out of 194 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

4/10 Poor

Shawn

Stayed 2 nights in Nov 2025

10/10 Excellent

kenneth

Stayed 2 nights in Oct 2025

10/10 Excellent

Anni-Nadja

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff were INCREDIBLE, really friendly, knowledgeable and went the extra mile to make us feel welcome. Hotel room had minor issues - our balcony facing works, no slippers / robes until we asked for them, and all room amenities (eg mugs, glasses etc) only set up for two instead of three people until we had to call up for them. Great pool that’s open 24 hours a day and we can use the beach facilities of the other Hyatt 5min walk away. I would absolutely stay here again
Stayed 6 nights in Oct 2025

10/10 Excellent

Luis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

Deering

Liked: Cleanliness
.
Stayed 3 nights in Oct 2025

4/10 Poor

yareli Denisse

Travelled with family
Liked: Cleanliness
My phone disappeared from my room i left it charging when i came back it was gone and i called the front desk and they didn't do anything about it on the deposit of $5000 that they changed me wich is fine they do it everywhere but they told me that they would keeb $1500 and they only gave back $3000 they didn't say why very disappointed with my stay
Stayed 4 nights in Oct 2025

8/10 Good

Emil, San Antonio

Stayed 2 nights in Sep 2025

10/10 Excellent

Rhea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 3 nights in Oct 2025

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness
Great place
Stayed 3 nights in Sep 2025

10/10 Excellent

Anthony Rosa y Iniabella

Stayed 7 nights in Sep 2025

10/10 Excellent

Theodore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

8/10 Good

Erik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2025

10/10 Excellent

Ileana

Liked: Cleanliness, staff & service, property conditions & facilities
Super clean, very nice staff, great location
Stayed 1 night in Aug 2025

10/10 Excellent

Kenneth

Stayed 2 nights in Aug 2025

10/10 Excellent

Berenice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable and excellent service…
Stayed 1 night in Aug 2025

8/10 Good

Anarkellys

Liked: Property conditions & facilities
Na
Stayed 1 night in Aug 2025

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Aug 2025

6/10 Okay

christopher

There are 2 Hyatt’s close by. One more on the beech and the other is not. Photos make it hard to tell difference. The one we were on was above the shopping mall on main pedestrian thrufare and without dining etc. Has a nice large pool deck. Playa del Carmen has become a night time party hub and shopping place. If that is what you want you will enjoy and if not don’t bother visiting.
Stayed 2 nights in Aug 2025

10/10 Excellent

CYNTHIA E. GALLO

Stayed 4 nights in Aug 2025

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to shopping and restaurants. Would definitely recommend one of the best places to stay
Stayed 1 night in Aug 2025

10/10 Excellent

Ryan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooftop pool area
Stayed 3 nights in Aug 2025

10/10 Excellent

BERHANE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this property was great. The rooms were a great size and the beds were very comfortable. Really enjoyed the rooftop pool area.
Stayed 2 nights in Aug 2025

10/10 Excellent

Jesus

Stayed 4 nights in Jul 2025