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Hyatt Zilara Riviera Maya Adults Only All Inclusive

4.5 star property

Photo gallery for Hyatt Zilara Riviera Maya Adults Only All Inclusive

Aerial view
Property video
Outdoor spa tub
4 bars/lounges, swim-up bar, poolside bar
Outdoor pool, open 8:00 AM to 7:00 PM, pool cabanas (surcharge)

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Hot tub

Explore the area

View map
Carretera Federal 387 Chetmal Cancun, Km 299, Playa del Carmen, QROO, 77710
  • Place, El Camaleón Mayakoba Golf Course
    ‪7 min drive‬
  • Place, Gran Coyote Golf
    ‪9 min drive‬
  • Place, Tres Rios Ecopark
    ‪10 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪86 min drive‬

Room options

View all photos for Junior Suite Tropical View Double

Premium bedding, down duvets, free minibar, in-room safe

Junior Suite Tropical View Double

8.0 out of 10
Very good
(8 reviews)
  • 44 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Tropical View King

Premium bedding, down duvets, free minibar, in-room safe

Junior Suite Tropical View King

9.6 out of 10
Exceptional
(15 reviews)
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Club Level Junior Suite Tropical View Swim Out King

Premium bedding, down duvets, free minibar, in-room safe

Club Level Junior Suite Tropical View Swim Out King

9.6 out of 10
Exceptional
(10 reviews)
  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Club Level Master Suite Ocean Front King

Premium bedding, down duvets, free minibar, in-room safe

Club Level Master Suite Ocean Front King

  • 96 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Level Junior Suite Ocean Front Double

View from room

Club Level Junior Suite Ocean Front Double

  • 53 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Level Junior Suite Ocean Front King

Premium bedding, down duvets, free minibar, in-room safe

Club Level Junior Suite Ocean Front King

  • 53 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Level Junior Suite Ocean Front Private Pool King

Club Level Junior Suite Ocean Front Private Pool King

Club Level Junior Suite Ocean Front Private Pool King

10.0 out of 10
Exceptional
(1 review)
  • 63 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Level Junior Suite Pool View Swim Out King

Premium bedding, down duvets, free minibar, in-room safe

Club Level Junior Suite Pool View Swim Out King

8.6 out of 10
Excellent
(8 reviews)
  • 56 sq m
  • 1 bedroom
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View King

Premium bedding, down duvets, free minibar, in-room safe

Junior Suite Ocean View King

9.6 out of 10
Exceptional
(14 reviews)
  • 44 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Level Junior Suite Ocean Front Swim Out King

Club Level Junior Suite Ocean Front Swim Out King

Club Level Junior Suite Ocean Front Swim Out King

  • 63 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Level Presidential Suite King

Premium bedding, down duvets, free minibar, in-room safe

Club Level Presidential Suite King

  • 147 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
Secrets Moxché Playa del Carmen - Adults Only - All Inclusive
  • Pool
  • All-inclusive
  • Spa
  • Pet-friendly
4.6 out of 5, Wonderful, 953 reviews
The price is NZ$1,403
includes taxes & fees
18 Dec - 19 Dec
Secrets Moxché Playa del Carmen - Adults Only - All Inclusive

About the area

Playa del Carmen

With a stay at Hyatt Zilara Riviera Maya Adults Only All Inclusive in Playa del Carmen, you'll be 5.5 mi (8.9 km) from Maroma Beach and 7.1 mi (11.4 km) from Quinta Alegría Shopping Mall. .This all-inclusive property is 11.7 mi (18.8 km) from Xplor Theme Park and 12.2 mi (19.6 km) from Xcaret Eco Theme Park.

What's nearby

  • El Camaleón Mayakoba Golf Course - 7 min drive - 3.2 km
  • Gran Coyote Golf - 9 min drive - 6.7 km
  • Tres Rios Ecopark - 10 min drive - 3.8 km
  • 28 de Julio Square - 12 min drive - 9.2 km
  • Playa Xcalacoco - 13 min drive - 8.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 44 min drive

Restaurants

  • ‪Festival - ‬7 min drive
  • ‪Black & White - ‬8 min drive
  • ‪El Charro - ‬8 min drive
  • ‪Jaal-Ha - ‬9 min drive
  • ‪La Hacienda - ‬8 min drive

About this property

Hyatt Zilara Riviera Maya Adults Only All Inclusive

Adults-only beachfront property with outdoor pool
Hyatt Zilara Riviera Maya Adults Only All Inclusive offers 291 air-conditioned accommodations with free minibar items and safes. Rooms open to balconies. Beds feature down comforters and premium bedding. Televisions come with cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, and hair dryers.

This Playa del Carmen property provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 10 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Make yourself at home in one of the 291 air-conditioned rooms featuring free minibar items. Your bed comes with down comforters and premium bedding. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, a hot tub, and a fitness center. Additional features at this Colonial property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy Italian cuisine at Capri Grille, one of the property's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 4 bars/lounges.
Featured amenities include express check-in, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Playa del Carmen? This property has 6747 square feet (627 square meters) of space consisting of conference space and 2 meeting rooms. Free valet parking is available onsite.
Capri Grille - This theme restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar.
Tempest - This theme restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
El Comedor - This buffet restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Open daily.
Lola Restaurant - This theme restaurant specializes in Latin American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Late night fare is available from 24-hour room service.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Bartending
Language
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site
  • Limited on-site parking

Food and drink

  • 4 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Capri Grille
  • El Comedor
  • Lola Restaurant
  • Tempest

Things to do

  • Beach yoga
  • Billiards/pool table
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free bicycle rentals
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Karaoke
  • Outdoor pool
  • Outdoor pool (guest access)
  • Shopping
  • Table tennis

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 6,747 square feet of conference space

Outdoors

  • Beach cabanas (surcharge)
  • Beach towels
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Lift (136 centimetre wide door)
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (74 centimetre high)
  • Wheelchairs on site

More

  • 3 buildings
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 2003
  • Colonial architecture
  • Communal living room
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Reception hall
  • Renovated entire property - December 2022
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 52-inch TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Meal delivery service

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email within 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 8:00 AM to 7:00 PM
Guests under 18 years old are not permitted at this adults-only property
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hyatt Zilara Riviera Maya
Secrets Capri Riviera Cancun
Secrets Capri Riviera Cancun Optional All Inclusive
Secrets Capri Riviera Cancun All Inclusive Adults Only

Hyatt Zilara Riviera Maya Adults Only All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 641 out of 1010 reviews
Rating 8 - Good. 210 out of 1010 reviews
Rating 6 - Okay. 98 out of 1010 reviews
Rating 4 - Poor. 40 out of 1010 reviews
Rating 2 - Terrible. 21 out of 1010 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You couldn’t have asked for a better staff. Everyone was great. The rooms were in top shape every single day. The pool views were awesome.
Stayed 5 nights in Sep 2025

10/10 Excellent

Louis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is super special! Super clean, newer looking, fabulous staff, gorgeous pool, good food, and white sand beaches!
Stayed 3 nights in Sep 2025

10/10 Excellent

Zane

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff, great food, beautiful beach & pool! Smaller resort that is easy to get around including to the beautiful beach.

10/10 Excellent

Angelo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the entertainment crew from the pool to night scene was super fun. they made the stay for my family fun.
Stayed 7 nights in Sep 2025

4/10 Poor

Timothy Aaron

Travelled with family
Disliked: Staff & service, property conditions & facilities
Mosquitoes were horrible inside the resort and out. Only one restaurant open in the evening if you don’t go to the planned events. And very limited.
Stayed 4 nights in Aug 2025

10/10 Excellent

Stephani

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is a smaller property and was not so busy as we went in the low season. Fantastic restaurants, staff, the spa, and our room. I would highly recommend this resort to a couple who are not looking to party all night, but more as a retreat.
Stayed 4 nights in Sep 2025

10/10 Excellent

Maria Rosa Ruth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O-M-G! This is a beautiful resort with spectacular service. Our butlers Fernanda & Renata were kind, friendly & beyond fabulous! We had the best pool & beach drink service from Alejandro & his partner. I have been to 20+ resorts in Mexico & this is top notch. If you’re looking for a smaller resort with great food, a beautiful pool, gorgeous beaches, and the best staff ever, this is the place! We were a group of 20 & every one of us were treated like royalty!
Stayed 3 nights in Sep 2025

10/10 Excellent

Karlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property!! New and modern. Incredibly well designed spa! Several restaurants with tasty options. Staff was extremely friendly, attentive, and catering!
Stayed 3 nights in Sep 2025

10/10 Excellent

Cynthia Michelle

Stayed 3 nights in Sep 2025

10/10 Excellent

JOSEPH

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good stay. Missed out one of the restaurants that wasn’t open. Would recommend this location to friends and family. Thank you!
Our room and swim out view
Stayed 4 nights in Sep 2025

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Going this time of year was so relaxing, the staff was very nice. Everything was amazing for me and my guy.
Stayed 4 nights in Sep 2025

10/10 Excellent

catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs some updates and also some other dinning options
Stayed 4 nights in Sep 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

Everardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The Best in las 3 years

The room was great the spa wonderful and the staff just the Best. Especially Renata and Fernanda and also Enrique , Martin ,Daniel , Adolfo ,
Stayed 3 nights in Sep 2025

6/10 Okay

Lizzette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

8/10 Good

Sean

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2025

6/10 Okay

Thomas

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Liked the beach pool and that it was small. A little pushy and upselling constantly (massages, spas, timeshares etc.)
Stayed 4 nights in Aug 2025

10/10 Excellent

Cristian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place! It’s the second time I go with my girlfriend. Perfect for a romantic getaway in the Caribbean paradise
Stayed 4 nights in Jun 2025

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself is great, but not necessarily worth the upgraded price tag over some others in the area. Julio at the pool was our favorite and made the daytime awesome, but the staff overall were also very kind and accommodating. The concierge crew is very good but it felt like the whole process of booking experiences and everything else was geared towards selling the vacation club, which was made clear by the willingness to give away resort dollars and the increased prices on everything you had to purchase that wasn’t included in the stay. Overall, great place, little bit small with only a few restaurants, but everything was solid quality.
Stayed 5 nights in Aug 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing!!
Stayed 3 nights in Aug 2025

8/10 Good

Antonio

Travelled with partner
Liked: Cleanliness, staff & service
Staff is exceptional, they went out of their way to make our stay memorable. The property itself, although impeccably clean, needs an extensive renovation which has already begun. This resort will be delightful once all renovations have been completed.
Stayed 4 nights in Aug 2025

10/10 Excellent

Cameron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very well kept and the staff was amazing. Ive been to probably a dozen resorts and the staff here was top 3 for sure.
Stayed 4 nights in Aug 2025

10/10 Excellent

Kimiko Kyle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon our arrival, we were warmly greeted in the lobby by Sebastien, who welcomed us with refreshing hand towels and a drink. Max at check-in made us feel right at home by explaining the property and setting the tone for a wonderful stay. The entertainment team kept things lively with different activities every day, ensuring there was never a dull moment. We especially enjoyed spending time with Fermin during the day, as well as the lovely lady (whose name we, unfortunately, forgot) who hosted many of the evening activities. The restaurants were top-notch! Capri Grill quickly became our favorite spot for dinner, while Lola’s Beach was our go-to for comfort food. Across all the restaurants and bars, every server we interacted with was genuine, attentive, and made our dining experiences even better. Housekeeping did a fantastic job of keeping our room spotless every other day, and at checkout, Pablo—and once again Max—made the process seamless and stress-free. The resort itself never felt crowded—it was almost as if we had the place to ourselves. Peaceful, relaxing, and incredibly welcoming. We celebrated both our honeymoon and birthdays during our stay, and to top it off, Expedia surprised us with desserts as a preferred guest perk! Overall, it was an amazing experience—from the staff to the food to the atmosphere. We absolutely loved our stay and can’t wait to come back again.
Stayed 3 nights in Aug 2025

10/10 Excellent

Karlee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is beautiful and staff was excellent. Yunuel went above and beyond and helped make our time there unforgettable. We loved this vacation and will definitely return!
Stayed 7 nights in Jul 2025

10/10 Excellent

brent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 4 nights in May 2025