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JOIA Paraíso by Iberostar - Adults Only - All Inclusive

5.0 star property

Photo gallery for JOIA Paraíso by Iberostar - Adults Only - All Inclusive

Aerial view
Property video
Indoor pool, 2 outdoor pools, pool umbrellas, pool loungers
Lobby
Lobby

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free Wi-Fi

Explore the area

View map
Ctra. Chetumal - Puerto Juárez, Km. 309, Lote 5, Playa Paraiso, Playa del Carmen, QROO, 77710
  • Place, Paradise Beach
    ‪9 min walk‬
  • Place, Playa Paraiso Golf Course
    ‪16 min walk‬
  • Place, Cirque du Soleil Boutique at Vidanta Riviera Maya
    ‪4 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)

Room options

View all photos for Suite

Frette Italian sheets, premium bedding, down duvets, free minibar

Suite

9.2 out of 10
Wonderful
(23 reviews)
  • Garden view
  • 60 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Oceanfront (Butler Suite)

Suite, Oceanfront (Butler Suite) | Terrace/patio

Suite, Oceanfront (Butler Suite)

10.0 out of 10
Exceptional
(17 reviews)
  • Ocean view
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Pool View

Suite, Pool View | Balcony

Suite, Pool View

10.0 out of 10
Exceptional
(4 reviews)
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Oceanfront (Corner, Butler Suite)

Suite, Oceanfront (Corner, Butler Suite) | Balcony

Suite, Oceanfront (Corner, Butler Suite)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 60 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Romantic Villa, Private Pool (Butler Service)

Romantic Villa, Private Pool (Butler Service) | View from room

Romantic Villa, Private Pool (Butler Service)

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 194 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (Upper Floor)

Suite (Upper Floor) | Garden view

Suite (Upper Floor)

9.8 out of 10
Exceptional
(10 reviews)
  • Garden view
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Panoramic Suite, Oceanfront (Butler Suite)

Panoramic Suite, Oceanfront (Butler Suite) | Terrace/patio

Panoramic Suite, Oceanfront (Butler Suite)

10.0 out of 10
Exceptional
(6 reviews)
  • Ocean view
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (Promo)

Frette Italian sheets, premium bedding, down duvets, free minibar

Suite (Promo)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 60 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Oceanfront (Butler Suite, Beach Access)

Frette Italian sheets, premium bedding, down duvets, free minibar

Suite, Oceanfront (Butler Suite, Beach Access)

  • Ocean view
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (Pool Walkout)

Frette Italian sheets, premium bedding, down duvets, free minibar

Suite (Pool Walkout)

  • Garden view
  • Sleeps 2
  • 1 Double Bed

Suite with Pool View

  • Sleeps 2

Suite with Sea View

  • Sleeps 2

View all photos for Double Suite

Frette Italian sheets, premium bedding, down duvets, free minibar

Double Suite

  • 60 sq m
  • Sleeps 2

View all photos for Double Suite with Pool View

Frette Italian sheets, premium bedding, down duvets, free minibar

Double Suite with Pool View

  • 60 sq m
  • Sleeps 2

View all photos for Suite

Frette Italian sheets, premium bedding, down duvets, free minibar

Suite

  • 60 sq m
  • Sleeps 2

View all photos for Double Suite with Ocean View

Frette Italian sheets, premium bedding, down duvets, free minibar

Double Suite with Ocean View

  • 60 sq m
  • Sleeps 2

View all photos for Villa with Pool View

Frette Italian sheets, premium bedding, down duvets, free minibar

Villa with Pool View

  • 194 sq m
  • Sleeps 3

View all photos for Suite Superior with Ocean View

Frette Italian sheets, premium bedding, down duvets, free minibar

Suite Superior with Ocean View

  • 60 sq m
  • Sleeps 2

View all photos for Suite Superior with Ocean View

Frette Italian sheets, premium bedding, down duvets, free minibar

Suite Superior with Ocean View

  • 66 sq m
  • Sleeps 2

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About the area

Playa del Carmen

With a stay at JOIA Paraíso by Iberostar - Adults Only - All Inclusive in Playa del Carmen, you'll be 2.1 mi (3.4 km) from Playa Paraiso Golf Course and 4.2 mi (6.8 km) from Maroma Beach. .This all-inclusive resort is 11 mi (17.7 km) from Ojo de Agua Beach and 12.1 mi (19.5 km) from Punta Esmeralda Beach.
View more Resorts in Playa del CarmenOpens in a new window

What's nearby

  • Paradise Beach - 9 min walk - 0.8 km
  • Playa Paraiso Golf Course - 16 min walk - 1.4 km
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 4 min drive - 1.8 km
  • Nicklaus Design Golf Course - 6 min drive - 2.1 km
  • Maroma Beach - 13 min drive - 5.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 42 min drive

Restaurants

  • ‪La Laguna - ‬8 min walk
  • ‪Lobby Bar Acuarium - ‬9 min walk
  • ‪Restaurante La Plaza - ‬11 min walk
  • ‪Star Café - ‬9 min walk
  • ‪Alberca - Pool - Bar - ‬1 min walk

About this property

JOIA Paraíso by Iberostar - Adults Only - All Inclusive

Adults-only beachfront resort with 2 outdoor pools
JOIA Paraíso by Iberostar - Adults Only - All Inclusive offers 310 air-conditioned accommodations with DVD players and free minibar items. Beds feature Frette Italian sheets, down comforters, and premium bedding. A pillow menu is available. Flat-screen televisions come with satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries.

This Playa del Carmen resort provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including a health club. 2 outdoor swimming pools are on site along with an indoor pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Sensations has 6 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including Ayurvedic, hydrotherapy, and reflexology. The spa is open daily.
Make yourself at home in one of the 310 air-conditioned rooms featuring iPod docking stations and flat-screen televisions. Your bed comes with down comforters and Frette Italian sheets. Satellite programming and DVD players are provided for your entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and complimentary toiletries.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After practicing your swing on the golf course, you can dip into one of the 2 outdoor pools. Additional features at this resort include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy Italian cuisine at Venecia, one of the resort's 20 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 6 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Playa del Carmen? This resort has 37835 square feet (3515.00 square meters) of space consisting of a conference center and 4 meeting rooms. Free valet parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
Venecia - This restaurant specializes in Italian cuisine and serves dinner only.
Haiku - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Bella Vista - This buffet restaurant serves breakfast and dinner. Open daily.
Tonis Surf and Turf - This restaurant specializes in international cuisine and serves dinner only. Open daily.
La Brisa - This restaurant specializes in Mexican cuisine and serves lunch and dinner. Open daily.
24-hour room service is available.

All-inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals, snacks, and beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Tennis
Tennis lessons
Access to onsite golf course
Use of golf cart

Lessons/classes/games

Aerobics
Pilates

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 20 restaurants
  • 6 bars/lounges
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bella Vista
  • Haiku
  • La Brisa
  • Tonis Surf and Turf
  • Venecia

Things to do

  • 18-hole golf course
  • 2 outdoor pools
  • Beach yoga
  • Bicycle tours
  • Billiards/pool table
  • Evening entertainment
  • Full-service spa
  • Golf
  • Golf carts
  • Golf clubhouse
  • Golf driving range
  • Golf lessons
  • Health club
  • Indoor pool
  • Kayaking
  • Library
  • Nightclub
  • Optional golf privileges
  • Parasailing
  • Pilates classes
  • Pro golf shop
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping centre
  • Snorkelling
  • Steam room
  • Table tennis
  • Tennis
  • Tennis lessons
  • Windsurfing

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 4 meeting rooms
  • Business centre
  • Conference centre (37,835 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (110 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk (110 centimetre high)

More

  • 3 floors
  • Banquet hall
  • Eco-friendly cleaning products used
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Frette Italian sheets
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with satellite channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 18 years old and younger are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Iberostar Grand Hotel Paraiso All Inclusive Playa del Carmen
Iberostar Grand Paraiso Playa del Carmen
Iberostar Grand Paraiso All Inclusive Playa del Carmen
Iberostar Grand Paraiso All Inclusive
Iberostar Grand Paraiso All Inclusive Playa del Carmen
Iberostar Grand Paraiso All Inclusive All-inclusive property
All-inclusive property Iberostar Grand Paraiso All Inclusive
Iberostar Grand Hotel Paraiso All Inclusive
Iberostar Paraiso Inclusive

JOIA Paraíso by Iberostar - Adults Only - All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 782 out of 1004 reviews
Rating 8 - Good. 139 out of 1004 reviews
Rating 6 - Okay. 51 out of 1004 reviews
Rating 4 - Poor. 18 out of 1004 reviews
Rating 2 - Terrible. 14 out of 1004 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

6/10 Okay

Gillian P

Stayed 7 nights in Aug 2025

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
The pool was good. The service was hot or miss sometimes.
Stayed 7 nights in Oct 2025

10/10 Excellent

Lev

Stayed 4 nights in Oct 2025

8/10 Good

Mark

Stayed 7 nights in Oct 2025

10/10 Excellent

Joey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I loved our stay at Joia by Paraiso. We took a 10 day vacation away from our busy lives and the kids. The staff was always friendly and gave generally great service. The food at the buffet varied every night and was amazing. We tried the restaurants and the food was a little too fancy for us so we don’t have much of an opinion here other than sometimes the service there was good and sometimes it was just ok. The entertainment team was great. There are many activities everyday and they keep things fun. Jules, Raymundo, Pedro, Cassadra and Mala stood out to me. The daily crazy games are a must. The pool bar is the place to be in the afternoon and the barmen there give a great service (Luis, Saulo and Gabriel). You get access to all the other lobbies as well which is great. Golf course right on site, I didn’t get to play on this trip but some other guests had good comments on the course conditions. We went scuba diving with Dressel Divers that have a dive center right on site (it’s at another lobby so a 5-10min golf cart trip), we purchased a package that included different dives and it was great (we’re certified divers). The rooms were the best i’ve had in any all inclusive resort even if we got the basic room. We didn’t always go to the shows but when we did they were pretty good. The rock show was absolutely amazing with the lead guitarist being the best i’ve seen live performing all the solos. We loved our trip and chances are that we will be back at this resort.
Stayed 10 nights in Oct 2025

10/10 Excellent

Asije

Stayed 5 nights in Oct 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2025

10/10 Excellent

Matt

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You won’t find a place like this top notch
Stayed 3 nights in Oct 2025

8/10 Good

Trever

Stayed 5 nights in Oct 2025

10/10 Excellent

Safiah

Stayed 6 nights in Oct 2025

10/10 Excellent

alison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the adults only atmosphere, private pools and gym and the butler service!
Stayed 6 nights in Oct 2025

10/10 Excellent

John Hoang

Stayed 5 nights in Oct 2025

10/10 Excellent

Arsalan Arif

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and excellent staff! Good quality food and services
Stayed 5 nights in Oct 2025

10/10 Excellent

Constance LeReus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome experience
Stayed 3 nights in Jul 2025

10/10 Excellent

Chen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly the staff took good care of me during my stay. I would go back any day.
Stayed 6 nights in Oct 2025

10/10 Excellent

Shawn Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was amazing. I took my wife there for her birthday. The food was amazing. Room was amazing. The staff was beyond friendly. I loved the fact that when you got a beer they gave you a can and there wasn’t a towel checker either. It is a 100% encapsulated site. So you really can’t leave the property unless you take a cab. The stores are quite expensive on a relative basis. So make sure you have everything you need. It is a 5 star world class resort, be prepared to be impressed
Tiramisu made tableside
Tequila tasting
Lunch at the buffet
Stayed 5 nights in Jul 2025

10/10 Excellent

Vasile

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything!
Stayed 5 nights in Sep 2025

10/10 Excellent

Leland

Stayed 8 nights in Sep 2025

10/10 Excellent

Patricia Ellen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful resort with excellent food
Stayed 9 nights in Sep 2025

10/10 Excellent

alex, Debary

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Beautiful resort, clean beach with easy access from pool, nice rooms with jacuzzi
Stayed 4 nights in Aug 2025

10/10 Excellent

Charlie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The butler service was an amazing touch! We were tailored to so well. The friendly staff made the trip that much better. ¡Gracias a todo el personal! ¡Muy amables!
Stayed 4 nights in Sep 2025

10/10 Excellent

Edward Thomas Sheldon

Excellent
Stayed 7 nights in Sep 2025

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We stayed in a private Villa. It was suppose to come with room service. It took 2 hours to get a glass of Ice tea!
Stayed 5 nights in Sep 2025

8/10 Good

Orlandas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful amazing stay. Best resort thus far. Staff extremely humble and attentive, especially our Butlers. Now I was not impressed with the Steak house or French restaurant. Asian was very entertaining and fun to attend. Buffet was always great and good for a quick meal. No complaints overall!! Will try Joia in Aruba next!!!
Stayed 6 nights in Sep 2025

10/10 Excellent

julio Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 5 nights in Sep 2025