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Illusion Boutique Hotel

3.5 star property

Photo gallery for Illusion Boutique Hotel

Comfort Room | View from room
Rooftop terrace
Single Room, Partial Ocean View (Cabanas Vision)
Exterior detail
Interior detail

Reviews

7.6 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Breakfast included
  • Room service
  • Housekeeping
  • Pool
  • Air conditioning

Explore the area

View map
8th St North, Between 5th Av. and the ocean, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪1 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪5 min walk‬
  • Place, Central Square
    ‪5 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Quadruple Room

Quadruple Room

Quadruple Room

  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Room

Junior Room

Junior Room

8.8 out of 10
Excellent
(5 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Single Room, Partial Ocean View (Cabanas Vision)

Single Room, Partial Ocean View (Cabanas Vision)

Single Room, Partial Ocean View (Cabanas Vision)

8.4 out of 10
Very good
(5 reviews)
  • 34 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

9.0 out of 10
Wonderful
(2 reviews)
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Room

Comfort Room

Comfort Room

8.0 out of 10
Very good
(1 review)
  • 58 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room

Standard Room

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Playa del Carmen

Illusion Boutique Hotel is centrally located in Playa del Carmen, a 4-minute walk from Central Square and 6 minutes by foot from Quinta Alegría Shopping Mall. .This boutique hotel is 6.2 mi (10 km) from Xcaret Eco Theme Park.

What's nearby

  • Quinta Avenida - 1 min walk - 0.1 km
  • Playa del Carmen Main Beach - 5 min walk - 0.4 km
  • Central Square - 5 min walk - 0.4 km
  • Quinta Alegría Shopping Mall - 6 min walk - 0.6 km
  • Mamitas Beach - 9 min walk - 0.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Cervecería Chapultepec - ‬2 min walk
  • ‪Fah Restaurant Bar - ‬1 min walk
  • ‪Restaurante Tropical - ‬1 min walk
  • ‪Mercado 174 - ‬1 min walk
  • ‪Starbucks - ‬2 min walk

About this property

Illusion Boutique Hotel

Hotel with free breakfast, 4-minute walk to Central Square
Illusion Boutique Hotel offers 47 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Cable television is provided.

Bathrooms include showers with rainfall showerheads, and complimentary toiletries. This Playa del Carmen hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is offered daily and hair dryers can be requested.

Recreational amenities at the hotel include an outdoor pool.
Make yourself at home in one of the 47 air-conditioned rooms featuring minibars. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and complimentary bottled water.
Enjoy recreation amenities such as an outdoor pool or take in the view from a rooftop terrace. Additional amenities at this hotel include complimentary wireless internet access and tour/ticket assistance.
Take advantage of the hotel's room service. A complimentary continental breakfast is served daily from 8:00 AM to noon.
Featured amenities include a 24-hour front desk, multilingual staff, and a library.
A complimentary continental breakfast is served each morning between 8:00 AM and noon.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free continental breakfast available daily 8:00 AM to noon

Things to do

  • Library
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Beach cabanas (surcharge)
  • In a nature reserve
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways (76 centimetre high)
  • Handrails in stairways
  • Upper floors accessible by stairs only

More

  • 1 building
  • 5 floors
  • Mosquito nets
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Free bottled water
  • Minibar
  • Room service

More

  • Access via exterior corridors
  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast inclusive rate plans receive a boxed to-go breakfast.
This property's beach club is 600 yards (550 meters) away.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children 5 and younger are not allowed at this property; All guests older than 5 are welcome
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Children 5 years old and younger are not permitted at this property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is not required for transportation to and from this property

Property is also known as

Hotel Illusion
Illusion Boutique
Illusion Boutique Hotel Xperience Hotels Adults Playa del Carmen
Illusion Boutique Hotel Playa del Carmen
Illusion Boutique Playa del Carmen
Illusion Hotel
Illusion Boutique Hotel By Xperience Playa Del Carmen
Illusion Boutique Hotel Xperience Hotels Playa del Carmen
Illusion Boutique Xperience Hotels Playa del Carmen
Illusion Boutique Xperience Hotels
Illusion Boutique Xperience Hotels Adults
Illusion Boutique Adults Xperience Hotels
Hotel Illusion Boutique Hotel Adults Only By Xperience Hotels
Illusion Boutique Hotel by Xperience Hotels Adults Only
Illusion Boutique Hotel Adults Xperience Hotels Playa del Carmen
Illusion Boutique Hotel Adults Xperience Hotels
Illusion Boutique Adults Xperience Hotels Playa del Carmen
Illusion Boutique Hotel by Xperience Hotels
Illusion Boutique Hotel
Illusion By Xperience Hotels

Reviews

Illusion Boutique Hotel Reviews

7.6

Good

8.2/10

Cleanliness

8.6/10

Staff & service

6.0/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness
Rating 10 - Excellent. 298 out of 823 reviews
Rating 8 - Good. 272 out of 823 reviews
Rating 6 - Okay. 111 out of 823 reviews
Rating 4 - Poor. 64 out of 823 reviews
Rating 2 - Terrible. 78 out of 823 reviews

Reviews

6/10 Okay

tyonna

Travelled with partner
Liked: Cleanliness, staff & service
I liked the area but the noise in the front was abit hard to sleep. Im happy with where they put us after. Also, beds are abit hard and pillows were too big for my neck. The service was good and loved the ac. I loved that it was walking distance to alot of things.
Stayed 5 nights in Sep 2025

10/10 Excellent

Gabriel

Liked: Staff & service, amenities, property conditions & facilities
Perfecto
Stayed 2 nights in Sep 2025

8/10 Good

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service
Lo mejor de el hotel los dos recepcionistas Samuel y Nicoles ellos muy atentos y rápidos. La piscina es no aceptable llegamos sábado y recién se limpió miércoles cuando entramos en ella es tan pequeña que nos llegó el agua a la rodilla. Muy limpia los cuartos y amplios
Cuarto en el último piso. Pero había una pasillo y tocaba cerrar las ventanas para que la gente no viera hacia adentro
Stayed 8 nights in Aug 2025

2/10 Terrible

Hortencia

Stayed 3 nights in Aug 2025

2/10 Terrible

Shawn

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cockroaches were all over the room and the staff would try to extort you for more money when you leave creating issues that had already existed and trying to charge for it. I do not recommend this place.
Stayed 8 nights in Jun 2025

10/10 Excellent

Hemantkumar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent price and friendly staff (Sam & Candela) for the price they offer! My room had the best new shower head installed, property is under new management so they are going through small curves here and there learning and improving
Stayed 2 nights in Aug 2025

10/10 Excellent

Samed

Stayed 2 nights in Jul 2025

10/10 Excellent

Reynaldo

Liked: Room comfort
Stayed 2 nights in Jun 2025

4/10 Poor

Alejandro

Stayed 2 nights in May 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Es la segunda vez que me hospedo ahí, las camas no son tan cómodas como las recordaba, sin embargo las cama pequeñas si lo son. Pero en general todo bien
Stayed 3 nights in May 2025

4/10 Poor

Hector Alonso Uribe

Travelled with partner
Disliked: Amenities, property conditions & facilities
Water was nastie in shower and sink, dirty pool
Stayed 10 nights in Apr 2025

2/10 Terrible

Carina

Disliked: Cleanliness, property conditions & facilities
So many bad things
Stayed 3 nights in Apr 2025

4/10 Poor

Dan

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The way this hotel is advertised on Expedia is truly an "Illusion". The hotel is a construction zone in progress. Banging noise in morning and during the day. The rooms are run down and smell of mold. Towels are old and discolored. Hot water for showers only gets luke warm. The pool is located on what looks like an abandoned roof top. Elevator is broken. I understand you get what you pay for but please at least be forthcoming about what we can expect before reserving a room. It's also insulting that the hotel charges $5 for each additional hour for late checkout.
Stayed 2 nights in Mar 2025

6/10 Okay

Eduardo F Ugalde

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property didn't have what they offered. No safe in the room. Balcony door lock broken. Front door didn't lock properly. The room had a strong smell of mold and bug spray. Elevator out of order. We felt cheated. We went back to the front desk to express our concerns. First they said they will tranfer us to another room the next day. But after insisting of the lack of what we got promised. We were offered a room on their other property. We took it, and our experience totally chamged. The room on the other property was closer to what we asked for. Everything went well after that
Stayed 4 nights in Feb 2025

10/10 Excellent

Randy

Stayed 11 nights in Feb 2025

10/10 Excellent

Gerard

Liked: Property conditions & facilities
Stayed 21 nights in Jan 2025

8/10 Good

Jamie

Stayed 1 night in Feb 2025

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay to be in central playa del carmen! Right next to the beach and beside the busiest avenues! Lots of fun! Hotel staff very friendly and respectful! Beautiful spacious room!
Stayed 8 nights in Feb 2025

2/10 Terrible

Zaki

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely nothing that I liked, extremely disappointed with this property and the staff that running the place, lack of communication since no one spoke English, rudeness and disrespect! All they do is set behind the counter eating and drinking Meta an Argentinian drink, elevator broken, hand doors and balcony doors are broken, blood stains all over the towels and sheets, safe in rooms are broken, shower head broken, noise from outside because doors are not sealed and secured, wet paint and painting and construction outside your door which makes you feel like you’re in working zone not a hotel. I mean everything was wrong about this place, which should be delisted immediately from all vacations sites.
Stayed 10 nights in Feb 2025

8/10 Good

Dino

Liked: Cleanliness, staff & service
The hotel is half under construction, the rooftop patio could be so much more but, generally, the hotel seems kinda abandoned. Good area but do not expect quiet as there are roosters across the pedestrian street (which allows cars) and a club nearby is very noisy until about 1 or 2am. Staff was friendly and tried to accommodate. Rooms clean and amenities work.
Stayed 7 nights in Feb 2025

2/10 Terrible

Roy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible. Don’t go there ever.
Stayed 3 nights in Dec 2024

8/10 Good

Eduardo

Liked: Cleanliness, staff & service
No elevator
Stayed 4 nights in Jan 2025

8/10 Good

lennard

Stayed 3 nights in Jan 2025

2/10 Terrible

Andrea

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 4 nights in Jan 2025