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Jungala Hotel at VidantaWorld Riviera Maya

5.0 star property

Photo gallery for Jungala Hotel at VidantaWorld Riviera Maya

5 outdoor pools, pool cabanas (surcharge), pool umbrellas
Exterior
4 bars/lounges, 2 swim-up bars, 5 poolside bars, 2 beach bars
20 restaurants, breakfast served
Private beach, white sand, free beach shuttle, beach cabanas

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • On private beach
  • Spa
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
Carr. Cancun Playa del Carmen KM 48, Playa del Carmen, QROO, 77710
  • Place, Paradise Beach
    ‪13 min walk‬
  • Place, Cirque du Soleil Boutique at Vidanta Riviera Maya
    ‪3 min drive‬
  • Place, Playa Paraiso Golf Course
    ‪4 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪33 min drive‬

Room options

View all photos for One-Bedroom Suite

55-inch LED TV with cable channels

One-Bedroom Suite

10.0 out of 10
Exceptional
(10 reviews)
  • Resort view
  • 103 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed, 1 Single Sofa Bed and 1 Queen Sofa Bed

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About the area

Playa del Carmen

Located in Playa del Carmen, Jungala Hotel at VidantaWorld Riviera Maya is within a 10-minute drive of Playa Paraiso Golf Course and Cirque du Soleil Boutique at Vidanta Riviera Maya. .This beach resort is 6.2 mi (10 km) from Maroma Beach and 9.1 mi (14.7 km) from Puerto Morelos Town Square.
View more Resorts in Playa del CarmenOpens in a new window

What's nearby

  • Nicklaus Design Golf Course - 5 min walk - 0.4 km
  • Paradise Beach - 13 min walk - 1.1 km
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 3 min drive - 1.4 km
  • Playa Paraiso Golf Course - 4 min drive - 1.8 km
  • Maroma Beach - 11 min drive - 6.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 34 min drive

Restaurants

  • ‪La Laguna - ‬10 min drive
  • ‪Lobby Bar Acuarium - ‬14 min drive
  • ‪Restaurante La Plaza - ‬9 min drive
  • ‪El Mar Y Tierra - ‬6 min drive
  • ‪La Fuente -Lobby Bar - ‬9 min drive

About this property

Jungala Hotel at VidantaWorld Riviera Maya

Jungala Hotel at VidantaWorld Riviera Maya offers 52 air-conditioned accommodations with minibars and espresso makers. Rooms open to balconies or patios. Accommodations offer separate sitting areas and include kitchen islands. Beds feature down comforters and premium bedding. A pillow menu is available. 55-inch LED televisions come with premium cable channels. Accommodations at this 5-star resort have kitchens with stovetops, microwaves, separate dining areas, and cookware/dishes/utensils. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including a private beach, 2 outdoor tennis courts, and a health club. 5 outdoor swimming pools are on site along with a lazy river and a waterslide. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 52 air-conditioned rooms featuring kitchens with stovetops and microwaves. Your bed comes with down comforters and premium bedding. Rooms have private balconies or patios. 55-inch LED televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can get some exercise with a round of golf or enjoy a lazy day at the private beach. Additional features at this resort include complimentary wireless internet access, concierge services, and babysitting (surcharge). The complimentary beach shuttle makes getting to the surf and sand a breeze.
Grab a bite at Chiringuito, one of the resort's 20 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 3 coffee shops/cafes. Visit one of the 4 bars/lounges, 2 beach bars, and 5 poolside bars for a refreshing drink.
Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk.
Chiringuito - This theme restaurant serves lunch only. Guests can enjoy drinks at the bar.
Gong - This theme restaurant serves dinner only. Reservations are required. Open daily.
Quinto - This steakhouse serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Nektar - This theme restaurant serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Del Lago Restaurante - This buffet restaurant serves breakfast only. Open daily.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Shopping centre shuttle (surcharge)
  • Secured, uncovered valet parking on site (USD 7 per day; includes in/out privileges)
  • Limited on-site valet parking

Food and drink

  • 2 beach bars
  • 2 swim-up bars
  • 20 restaurants
  • 3 coffee shops/cafes
  • 4 bars/lounges
  • 5 poolside bars

Restaurants on site

  • Chiringuito
  • Del Lago Restaurante
  • Gong
  • Nektar
  • Quinto

Things to do

  • 18-hole golf course
  • 2 outdoor tennis courts
  • 24-hour pool access
  • 5 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Free beach club
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Golf lessons
  • Health club
  • Lazy river
  • Outdoor pickleball court
  • Pro golf shop
  • Tennis lessons
  • Waterslide

Family friendly

  • 5 outdoor pools
  • Grocery/convenience store
  • High chair
  • In-room babysitting
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Lazy river
  • Lifeguards on site
  • Mini-fridge
  • Separate in-room dining area
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Dock
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible shuttle
  • Bathroom emergency pull cord
  • Doorbell and phone notification
  • Front entrance ramp
  • Hardwood flooring in public areas
  • Lift (91 centimetre wide door)
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 3 buildings
  • 3 floors
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local culture and ecosystem education
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • 2 private bathrooms
  • Children's slippers
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch LED TV with premium cable channels

Food and drink

  • 24-hour room service
  • Blender
  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Espresso maker
  • Hob
  • Ice maker
  • Kitchen
  • Kitchen island
  • Meal delivery service
  • Microwave
  • Mini-fridge
  • Minibar
  • Paper towels
  • Restaurant dining guides
  • Separate dining area
  • Toaster

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Guests driving to the property should contact this property in advance (e.g., directions)
Information provided by the property may be translated using automated translation tools
This property's water park is closed every Thursday and Friday.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 1000 per accommodation, per stay
  • A tax is imposed by the city: USD 3.29 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Uncovered valet parking fee: USD 7 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

24-hour pool access
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Jungala Park Hotel Riviera Maya
Jungala Park Hotel at VidantaWorld Riviera Maya Resort
Jungala Park Hotel at VidantaWorld Riviera Maya Playa del Carmen

Jungala Hotel at VidantaWorld Riviera Maya Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 114 out of 153 reviews
Rating 8 - Good. 19 out of 153 reviews
Rating 6 - Okay. 10 out of 153 reviews
Rating 4 - Poor. 8 out of 153 reviews
Rating 2 - Terrible. 2 out of 153 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Hardik

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was in order and excellent management. The staff was extremely kind and helpful. Very happy.
Stayed 6 nights in Nov 2025

10/10 Excellent

Oscar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family of 5 spent 1 week at jungala park hotel and we wish we could have been there more time since the week flew by so fast. The property is huge but the transportation service between buildings makes it all feel small and close. Everyday we had a different meal and we were rarely dissatisfied. The service at jungala park was the best part, it was like something out of a movie with the staff learning all our names and paying extra attention to our young kids.
Stayed 6 nights in Oct 2025

10/10 Excellent

John, GLENVIEW

Stayed 1 night in Nov 2025

10/10 Excellent

Jacqueline A

Liked: Cleanliness, amenities, property conditions & facilities
Concierge was incredible, so welcoming and warm, quick seamless check in, excellent bag delivery and the room is perfect!! So much space, super clean, modern design and lots of little touches that make it feel so luxurious. We love it here!!
Stayed 1 night in Nov 2025

10/10 Excellent

Alexander

Stayed 4 nights in Nov 2025

8/10 Good

John

Stayed 6 nights in Nov 2025

10/10 Excellent

Ellie, Thornhill

Stayed 5 nights in Nov 2025

10/10 Excellent

Todd

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Lots of things to do , great for kids!
Stayed 4 nights in Nov 2025

10/10 Excellent

Ahrgren

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great concierge service. Nice large rooms. Clean and well maintained. Good variety if different pools. A lot of activities for big and small people. We had a great stay and would love to come back again.
Stayed 10 nights in Oct 2025

10/10 Excellent

Bradley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2025

4/10 Poor

Anh

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Its a nice hotel, and the staff are pretty helpful but we found our overall stay disappointing for a number of reasons. We booked because of the waterpark but our 2 year old was not allowed on a single slide, not even if we held him on the baby slide at the waterpark for babies. I’ve never been to a waterpark that strict. He got so upset that he wasn't allowed on anything, we left. The website boasts 20 restaurants, but for dinner we had 2 to choose from. Worst was the value. It cost almost $1000 cad a night, while its nice, its not that nice. And the food and drinks were all overpriced. They weren’t terrible but I’ve had $200 steak, that wasn’t it. The salmon sushi still had a bone in it, that shouldn't happen at a fancy restaurant. We paid for a week and even though we were told we wouldn’t get a refund, we left after 3 days and went and stayed at an all inclusive in Cancun were the food was just as good and the selection was better. I didn't want to waste a whole week there, I would rather pay for 2 vacations.
Stayed 7 nights in Sep 2025

10/10 Excellent

Colin Paul

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, they were so gracious and accommodating. We had a wonderful visit with 4/5 year olds and would return. It’s a jungle, so bring repellent.
Stayed 2 nights in Sep 2025

10/10 Excellent

LAURA D SALDANA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

Service was absolutely amazing! Food was delicious at all their restaurants. Had a blast at Jungala water park and Cirque du Soleil with dinner was awesome. The only downside during our stay was the sargassum but, we still enjoyed the other amenities.
Stayed 4 nights in Jul 2025

10/10 Excellent

Sarvesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2025

10/10 Excellent

Ashmeet

Stayed 4 nights in Aug 2025

10/10 Excellent

Rodrigo

Stayed 2 nights in Sep 2025

10/10 Excellent

Devorah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible service, a true five star experience.
Stayed 3 nights in Aug 2025

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente complejo para disfrutar con la Familia 10 de 10 👏🙌
Stayed 7 nights in Aug 2025

8/10 Good

israel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience after talking to the manager Due to a miss representing from Expedia
Stayed 2 nights in Aug 2025

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The concierges services that my family got from this resort is 5 stars. We already received the concierges services days before we arrive to the resort. During the stays, we always have a my teenager children felt very safe moving around by themself giving the adult have more time to ourself to enjoy the vacations. I would definitely look forward to back to this resort.
Stayed 5 nights in Jul 2025

8/10 Good

shaun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Rishi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just fabulous!
Stayed 13 nights in Jul 2025

10/10 Excellent

Nizar, Houma

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My Family of Five loved the experience and their VIP service was amazing ; The staff are always there we you need any assistance or service , very friendly and family oriented resorts
Stayed 7 nights in Jul 2025

10/10 Excellent

Dejan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service is out of this world. Staff is trained really well. Rooms are exceptional. Large great layout and modern and super clean. Very surprised on the level of service. It is expensive but you can get common food and drink items in their market store. The water park was nice to visit I wish we had more time to see the evening show
Stayed 3 nights in Jul 2025

10/10 Excellent

osama, HUMBLE

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Amazing place for kids and great hospitality
Stayed 4 nights in Jul 2025