See all properties
Save

Palmaïa-The House of AïA: All Inclusive Wellness Resort

5.0 star property

Photo gallery for Palmaïa-The House of AïA: All Inclusive Wellness Resort

Enjoy breathtaking views of the pristine beach from this serene outdoor space.
Property video
Step into the grand entrance of Atlantis, where a rustic archway frames a cozy seating area with a wooden bench and table.
Relax by the resort pool, surrounded by palm trees and offering a view of the ocean.
Relax in a tranquil ocean-view lounge with wicker chairs, a sofa, and a small table.

Popular amenities

  • Bar
  • Parking included

Explore the area

Map
Paseo Xaman Ha, Lt.1, Playacar, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    ‪6 min drive‬
  • Playa del Carmen Maritime Terminal
    ‪6 min drive‬
  • Xcaret Eco Theme Park
    ‪10 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Family King Suite Ocean View

Family King Suite Ocean View

Family King Suite Ocean View

  • 50 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Bunk Bed

View all photos for Family Master Suite

Premium bedding, free minibar, in-room safe, blackout curtains

Family Master Suite

  • 66.1 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for King Suite Ocean View

King Suite Ocean View

King Suite Ocean View

10.0 out of 10
Exceptional
(5 reviews)
  • 50 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Queen Suite Ocean View

Premium bedding, free minibar, in-room safe, blackout curtains

Queen Suite Ocean View

10.0 out of 10
Exceptional
(2 reviews)
  • 50 sq m
  • Sea view
  • Sleeps 3
  • 2 Queen Beds

View all photos for King Suite with Bathtub Ocean view

Premium bedding, free minibar, in-room safe, blackout curtains

King Suite with Bathtub Ocean view

10.0 out of 10
Exceptional
(2 reviews)
  • 50 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for King Suite with Bathtub

King Suite with Bathtub

King Suite with Bathtub

10.0 out of 10
Exceptional
(1 review)
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family King Suite

Premium bedding, free minibar, in-room safe, blackout curtains

Family King Suite

10.0 out of 10
Exceptional
(10 reviews)
  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Bunk Bed

View all photos for Queen Suite

Queen Suite

Queen Suite

10.0 out of 10
Exceptional
(8 reviews)
  • 50 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Family Master Suite Ocean View

Premium bedding, free minibar, in-room safe, blackout curtains

Family Master Suite Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 66 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for King Suite

King Suite

King Suite

10.0 out of 10
Exceptional
(8 reviews)
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Relax by the serene turquoise pool surrounded by lush greenery and a natural rock formation.

Hotel Xcaret Mexico - All Parks / All Fun Inclusive

  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
4.4 out of 5, Excellent, (1251)
The price is NZ$2,021
for 1 room
includes taxes & fees
16 Aug - 17 Aug
Hotel Xcaret Mexico - All Parks / All Fun Inclusive

About the area

Playa del Carmen

With a stay at Palmaïa-The House of AïA: All Inclusive Wellness Resort in Playa del Carmen (Playacar), you'll be a 3-minute drive from Piste Cyclable sur Paseo Xaman-Ha and 7 minutes from Xaman Ha Aviary. .This all-inclusive resort is 2.6 mi (4.1 km) from Quinta Avenida and 2.6 mi (4.2 km) from Playa del Carmen Maritime Terminal.
View more Resorts in Playa del CarmenOpens in a new window

What's nearby

  • Playacar Beach - 2 min walk - 0.2 km
  • Quinta Avenida - 6 min drive - 4.3 km
  • Playa del Carmen Maritime Terminal - 6 min drive - 4.3 km
  • Xplor Theme Park - 7 min drive - 6.4 km
  • Xcaret Eco Theme Park - 10 min drive - 8.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 57 min drive

Restaurants

  • ‪Festival Grand Buffet - ‬7 min walk
  • ‪Rosa Roja - ‬18 min walk
  • ‪El Gaucho Steakhouse - ‬15 min walk
  • ‪Cupcake Cafe - ‬9 min walk
  • ‪RIU Yucatan - ‬17 min walk

About this property

Palmaïa-The House of AïA: All Inclusive Wellness Resort

Luxury resort on the beach, with 6 outdoor pools
Palmaïa-The House of AïA: All Inclusive Wellness Resort offers 234 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. 50-inch Smart televisions come with digital channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A health club and complimentary bicycles are featured at the resort. 6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 5 treatment rooms. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.
Make yourself at home in one of the 234 guestrooms featuring free minibar items and espresso makers. Rooms have private furnished balconies or patios. 50-inch Smart televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms have designer toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 6 outdoor swimming pools and a health club. Additional amenities at this resort include complimentary wireless internet access, concierge services, and a hair salon.
This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy Mediterranean cuisine at MAR DE OLIVO, one of the resort's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the beach bar or one of 3 bars/lounges, or 2 swim-up bars.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.
MAR DE OLIVO - Overlooking the ocean, this fine-dining restaurant specializes in Mediterranean cuisine and serves dinner only.
LEK - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
UME - This fine-dining restaurant specializes in Asian cuisine and serves dinner only. Open daily.
SU CASA - This beachfront restaurant specializes in vegan cuisine and serves breakfast, brunch, and dinner. Open daily.
Eolo Beach Club - This bar is located on the beach. Open daily.
24-hour room service is available.

All-inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities

Lessons/classes/games

Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.
The property is a member of Preferred Hotels & Resorts.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • 2 swim-up bars
  • 3 bars/lounges
  • 4 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Eolo Beach Club
  • LEK
  • MAR DE OLIVO
  • SU CASA
  • UME

Things to do

  • 24-hour gym
  • 6 outdoor pools
  • Beach yoga
  • Children's pool
  • Designer stores
  • Free beach club
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Paddleboard

Family friendly

  • 6 outdoor pools
  • Art supplies
  • Baby bath
  • Children's pool
  • Free children's club
  • In-room babysitting
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • 7 buildings
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Built in 2019
  • Locally-owned and organised tours and activities
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free international calls
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Children under 4 years old are not permitted.
This property serves mostly plant-based meals.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve high chair
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Children under 4 years old are not permitted.

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Sandos Palm Bay Playacar All Inclusive All-inclusive property
Sandos Palm All Inclusive All-inclusive property
Sandos Palm All Inclusive
Palmaïa Riviera Maya All Inclusive All-inclusive property
Palmaïa Riviera Maya All Inclusive Playa del Carmen
All-inclusive property Palmaïa Riviera Maya - All Inclusive
Palmaïa Riviera Maya - All Inclusive Playa del Carmen
Palmaïa Riviera Maya All Inclusive
Sandos Palm Bay Playacar All Inclusive
Palmaia Riviera Maya Inclusive

Palmaïa-The House of AïA: All Inclusive Wellness Resort Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 478 out of 525 reviews
Rating 8 - Good. 29 out of 525 reviews
Rating 6 - Okay. 8 out of 525 reviews
Rating 4 - Poor. 8 out of 525 reviews
Rating 2 - Terrible. 2 out of 525 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

8/10 Good

Tatyana, beooklyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort but absolutely no nighttime entertainment and limited restaurant options.
Stayed 4 nights in Apr 2025

10/10 Excellent

Alla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Quincy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Anniversary Trip

The greatest getaway ever!! The staff was absolutely the best. The food was amazing!! The accommodations were second to none.. we will be back soon!!
Stayed 3 nights in Apr 2025

10/10 Excellent

Juan, Medellin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Voy a ser claro desde el principio: no soy vegetariano, ni practico yoga todos los días, y llegué a Palmaïa con cierta curiosidad, pero también con escepticismo. Y me fui completamente transformado. Este lugar tiene algo especial. No solo es hermoso (porque lo es, en todos los sentidos), sino que se siente auténtico, intencional y profundamente humano. Todo está pensado para invitarte a bajar el ritmo, respirar, y disfrutar sin excesos. La comida fue una sorpresa absoluta. Aunque la mayoría de la propuesta es plant-based, el sabor, la creatividad y la calidad son espectaculares. Como alguien que disfruta un buen corte de carne, puedo decir que si extrañé la carne pero me sorprendieron. Tienen también opciones con proteína animal si lo deseas, pero me encontré disfrutando platos veganos que jamás pensaría pedir. (Aunque si podría haber más opciones con proteína animal) El programa de bienestar no es algo impostado. Hay rituales, clases, experiencias de sanación… pero sin presión. Lo haces si quieres. Yo me animé a probar la ceremonia del cacao y yoga. El servicio es cálido y sin pretensiones. El servicio de playa es bueno (depende de quien sea tu anfitrión… Emilio muy buena persona) Y como olvidar el carrito de tacos … aunque vegetarianos top! Y Reyes hizo la diferencia! Palmaïa no es un resort, es una experiencia. Incluso si no encajas en el “perfil wellness”, aquí vas a encontrar algo diferente.
Stayed 3 nights in Apr 2025

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2025

10/10 Excellent

Meagan B

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful. Top 20 hotels I’ve ever stayed in.
Stayed 4 nights in Apr 2025

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2025

8/10 Good

Bernardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. Made for plant-based diet people.
Stayed 4 nights in Apr 2025

10/10 Excellent

Iryna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Palmaya Getaway! Our recent vacation in Palmaya was truly lovely, largely thanks to this exceptional hotel. The services were consistently excellent, and we were so impressed by the friendly and polite staff who made us feel incredibly welcome. The balanced, plant-based food was a delightful surprise, always fresh and delicious. We especially enjoyed the beach bar, which offered a wonderfully friendly and welcoming atmosphere. Argenis, the bartender, deserves a special mention for his professionalism. He possesses a remarkable talent for mixing well-balanced cocktails that are both delicious and beautifully presented. He also thoughtfully prepared a special tea for us. We had a great time and highly recommend this resort to anyone visiting Palmaya.!
Stayed 11 nights in Apr 2025

10/10 Excellent

Inci

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this resort is wonderful
Stayed 4 nights in Apr 2025

10/10 Excellent

John

Stayed 6 nights in Mar 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

PREETIE

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay
Stayed 4 nights in Jan 2025

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Feb 2025

10/10 Excellent

Emi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Mar 2025

10/10 Excellent

Egle

Liked: Cleanliness, staff & service, property conditions & facilities
Serene surroundings, excellent service.
Stayed 6 nights in Mar 2025

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

david

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing
Stayed 4 nights in Mar 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Absolutely fabulous!

This is our fourth time staying at this hotel. It has become our yearly spot for refreshment, rejuvenation, stillness, and well-being. We have absolutely no complaints. The grounds are beautiful, the architect of life activities are fabulous. The rooms are spectacular and incredibly comfortable and fully stocked. The food is absolutely fabulous, including the environment of the restaurants. The service is impeccable and the beaches are well-maintained. Definitely appreciate the silence and that this truly is a resort, dedicated to well-being and cultivating wellness into our lives each year. We will be returning next year 100%.
Stayed 1 night in Mar 2025

10/10 Excellent

Maricel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Elizabeth

Liked: Amenities
Exceptional service from the minute I arrived at the reception, desk until the minute I left. I came here as a solo traveler over my birthday. This resort had been on my radar for a few years and I’m so glad I finally booked it - I have traveled the world and it’s such a unique and beautiful space. I have never been one to choose an all inclusive, but the reviews made me want to try it. And I hate to even use that term for a property of this caliber. The food and drinks are incredible. The property is serene and immaculate, and the beach is swimmable and gorgeous. Thanks to everyone. I’ll definitely be back!
Stayed 5 nights in Mar 2025

10/10 Excellent

Antigone

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High-attention to detail. Personal concierge to help coordinate your day. Special treats/desserts left in room to end your date. Friendly service.
Stayed 3 nights in Mar 2025

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Rob, Reno

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place, the focus really is on wellness. Amazing property how you are pretty much staying in a jungle with monkeys! and cenotes, and lots of places to contemplate the world in peace, but then come right out of it onto a wonderful beach. The rooms are a bit small but be sure to get one with an ocean view. It makes them seem bigger. The place is VERY safe! Went through 2 gates to get in and there's security 24/7 pretty much everywhere, including the beach. A word about the food: I'm allergic to gluten which they seemed to address and they also really focus on vegan items as well. But I found myself craving some protein by the second or third day because the printed menus are pretty limited. What I didn't find out until the 5th or 6th day was that you could order items off the menu like steak tacos which I devoured, chicken to make items non-vegan, and chips and guacamole, etc. So be sure to ask right away and they can usually accommodate you. One other drawback IMO, is that they play dance music? whatever you call it, pretty much day and night in every restaurant, bar, etc. It got kind of tiresome and occasionally was just too loud. But if a unique property and lots of focus on overall wellness is your thing, you will love this place! Will definitely be back some day.
Stayed 8 nights in Feb 2025

10/10 Excellent

Aram

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025