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Platinum Yucatan Princess Adults Only - All Inclusive

5.0 star property

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Indoor wedding
6 restaurants, breakfast, lunch, dinner served; international cuisine
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Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa pool
  • Breakfast included

Explore the area

View map
Prolongacion 5ta Avenida, Mz 20 Lote 006, Playa del Carmen, QROO, 77710
  • Place, Playa Xcalacoco
    ‪16 min walk‬
  • Place, El Camaleón Mayakoba Golf Course
    ‪8 min drive‬
  • Place, Xcaret Eco Theme Park
    ‪27 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪94 min drive‬

Room options

View all photos for Junior Suite, Pool Access ((Swimout) Deluxe)

Junior Suite, Pool Access ((Swimout) Deluxe)

Junior Suite, Pool Access ((Swimout) Deluxe)

9.2 out of 10
Wonderful
(67 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Junior Suite (deluxe)

Free minibar, in-room safe, desk, blackout curtains

Junior Suite (deluxe)

8.2 out of 10
Very good
(98 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Room, Swimout (Platinum)

Free minibar, in-room safe, desk, blackout curtains

Deluxe Room, Swimout (Platinum)

7.0 out of 10
Good
(4 reviews)
  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room (Platinum)

Free minibar, in-room safe, desk, blackout curtains

Deluxe Room (Platinum)

7.8 out of 10
Good
(15 reviews)
  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Round Bed (Honeymoon)

Suite, Round Bed (Honeymoon)

Suite, Round Bed (Honeymoon)

8.0 out of 10
Very good
(1 review)
  • 82 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Round Bed, Swimout (Honeymoon)

Suite, Round Bed, Swimout (Honeymoon) | Living area

Suite, Round Bed, Swimout (Honeymoon)

  • 82 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Hot Tub (deluxe)

Free minibar, in-room safe, desk, blackout curtains

Junior Suite, Hot Tub (deluxe)

8.0 out of 10
Very good
(5 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed

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About the area

Playa del Carmen

When you stay at Platinum Yucatan Princess Adults Only - All Inclusive in Playa del Carmen, you'll be on the beach, within a 15-minute drive of El Camaleón Mayakoba Golf Course and Quinta Avenida. .This all-inclusive property is 5.9 mi (9.6 km) from Playa del Carmen Main Beach and 7.5 mi (12.1 km) from Maroma Beach.

What's nearby

  • Playa Xcalacoco - 16 min walk - 1.4 km
  • El Camaleón Mayakoba Golf Course - 8 min drive - 2.5 km
  • Playa del Carmen Main Beach - 14 min drive - 7.1 km
  • Xcaret Eco Theme Park - 27 min drive - 19.0 km
  • Maroma Beach - 28 min drive - 14.0 km

Getting around

  • Cancun Intl. Airport (CUN) - 42 min drive

Restaurants

  • ‪Amaranto - ‬18 min walk
  • ‪Piano Bar - ‬6 min drive
  • ‪Mike’s Coffee - ‬20 min walk
  • ‪El Beso Pool Bar - ‬17 min walk
  • ‪Steakhouse - ‬15 min walk

About this property

Platinum Yucatan Princess Adults Only - All Inclusive

Adults-only beachfront property with 13 outdoor pools
Platinum Yucatan Princess Adults Only - All Inclusive offers 470 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies or patios. 42-inch plasma televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

13 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include outdoor tennis courts, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Princess Spa Platinum has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body scrubs. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Make yourself at home in one of the 470 air-conditioned rooms featuring free minibar items and plasma televisions. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 13 outdoor swimming pools, a nightclub, and outdoor tennis courts. Additional features at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy international cuisine at Yucatan, one of the property's 6 restaurants, or stay in and take advantage of the 24-hour room service. When you are in need of a refreshing drink, visit the beach bar or one of 8 bars/lounges, or 2 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.
Featured amenities include a business center, express check-in, and dry cleaning/laundry services. Planning an event in Playa del Carmen? This property has facilities measuring 6426 square feet (597 square meters), including conference space. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 10:00 AM.
Yucatan - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Bruschetta - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Rodeo Grill - This theme restaurant specializes in Tex-Mex cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open 24 hours. Open daily.
Aroma - This fine-dining restaurant specializes in international cuisine and serves dinner only. Open daily.
Kotatsu - This theme restaurant specializes in Asian cuisine and serves dinner only. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Land activities

Fitness facilities
Soccer
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 poolside bars
  • 6 restaurants
  • 8 bars/lounges
  • A beach bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Aroma
  • Bruschetta
  • Kotatsu
  • Rodeo Grill
  • Yucatan

Things to do

  • 13 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Golf driving range
  • Gym
  • Hot tub
  • Nightclub
  • Sauna
  • Shopping
  • Steam room

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6,426 square feet of conference space
  • Business centre

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 5 buildings
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 42-inch plasma TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • LED lighting
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property enforces a strict dress code in the restaurants.

We should mention

A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Guests under 18 years old are not permitted at this adults-only property

Property is also known as

Platinum Yucatan Princess Adu
Platinum Yucatan Princess All Suites Playa del Carmen
Platinum Yucatan Princess All Suites Resort
Platinum Yucatan Princess All Suites Resort Playa del Carmen
Platinum Yucatan Princess Adults All inclusive Playa del Carmen
Platinum Yucatan Princess Adults Playa del Carmen
Platinum Yucatan Princess Adults

Platinum Yucatan Princess Adults Only - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1627 out of 2965 reviews
Rating 8 - Good. 699 out of 2965 reviews
Rating 6 - Okay. 363 out of 2965 reviews
Rating 4 - Poor. 138 out of 2965 reviews
Rating 2 - Terrible. 138 out of 2965 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

john

Stayed 7 nights in Apr 2025

10/10 Excellent

Myra D

Stayed 7 nights in Jun 2025

2/10 Terrible

SEMAJ

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was communicated that we cannot make reservation after showing up fully dressed to the restaurant to celebrate my friends birthday dinner the staff advised that they had all ready accumulated a waiting list and there was no more room for us to dine at that particular restaurant we spoke to the manager he advised that he could not accommodate any additional guests and there was nothing that he could do after we explain that we went and attempted to make reservations before the restaurant opened and was told that reservations was not allowed. It’s ruined her birthday and she went to dead without eating
Stayed 3 nights in Sep 2025

8/10 Good

Claudia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
One of our favourite adults-only all-inclusive resorts in Cancun! Some highlights: POSITIVES FOOD Buffet offers a solid mix of traditional dishes—great taco station and classic options. • Rodeo was a standout—top-notch sirloin; we ate there three times. • La Fleur: disappointing steak, but excellent octopus and pumpkin soup. • Italian: decent enough to visit twice (and I’m picky since I’m Italian!) • Aroma: average. • Japanese: least favourite—overly salty teppanyaki and poor sushi. • Vaqueria Grill: steak was a ground beef imitation—avoid. SERVICE Friendly, helpful staff. No aggressive timeshare pitches—refreshing change from other resorts! NEGATIVES COFFEE: Room and dining hall coffee is awful. Bar coffee is good but only available after 8am. BEACH EXPERIENCE: Constant interruptions from massage staff and vendors made it hard to relax. Repeated disturbances forced us to retreat to the pool for peace. DRINK SERVICE: Maybe because it was low season, but there was no service for drinks at the beach and barely any for at the pool. LACK OF SHUTTLE SERVICE: No included shuttle service to and from airport, needed to book own transportation.
Stayed 9 nights in Sep 2025

10/10 Excellent

emil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and clean, the service was also top notch! The pools were kept clean and the drinks were also very good. The only issue was the sargassum on the beach but no matter how much they clear it up it’ll come back, it’s mother nature doing her thing. The fauna was fun to watch I personally didn’t have an issue with it Definitely will be back when the sargassum season is over to get the full experience at PYP💯
Stayed 9 nights in Sep 2025

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I traveled solo for my birthday this past weekend. This was also my first time in Mexico, and I had a blast! I felt safe and sound. Staff were super accommodating. Resort was beautiful. No complaints here. Will definitely be back!
Stayed 3 nights in Sep 2025

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect! This was hands down one of the best resorts I’ve ever stayed at. I would have liked to see more entertainment around the resort itself but for the most part I thought this resort was absolutely amazing!!
Stayed 4 nights in Sep 2025

8/10 Good

Karyssa Ally

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 4 nights in Jul 2025

8/10 Good

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort and clean pools. Rooms could be cleaner but overall great stay!
Stayed 7 nights in Sep 2025

10/10 Excellent

Denise Martha, HIALEAH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this hotel
Stayed 2 nights in Sep 2025

10/10 Excellent

Yordan, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2025

10/10 Excellent

Joseph Woojin

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in Sep 2025

10/10 Excellent

Sylvie

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are kind and very helpful.
Stayed 5 nights in Sep 2025

8/10 Good

Thuan

Stayed 7 nights in Sep 2025

10/10 Excellent

Victor Gene Florece

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience and all staff is friendly and helpful
Stayed 7 nights in Sep 2025

10/10 Excellent

Charmaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accessible , close to the food and close to the activities. Staff was friendly.
Stayed 3 nights in Sep 2025

2/10 Terrible

Mailika

Stayed 5 nights in Jul 2025

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really beautiful place
Stayed 4 nights in Sep 2025

8/10 Good

Irma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful and well maintained. The buffet had great food, though service was a little slow. The Italian and Mediterranean restaurants were excellent, but the wait times were very long. Night shows were enjoyable. Staff in general felt a bit aloof, except for Alexander at the Bar Plaza and Miguel at the night snacks buffet who were both fantastic. A highlight was visiting the sister resort, Grand Riviera Princess—big difference in atmosphere! Staff there were friendly and attentive, and at La Vaqueria, Julio gave us amazing service with food that just kept coming. Their Areito disco is live!
Stayed 3 nights in Sep 2025

10/10 Excellent

Kabir

Stayed 4 nights in Sep 2025

10/10 Excellent

Todd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, quiet adult resort. Service was exceptional.
Stayed 5 nights in Sep 2025

2/10 Terrible

Mariana

Travelled with family, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room service SUCKS ! They talk over an hour to bring out your food and when you get it it’s cold. Groups over 4 they split seat you! They refused to allow us to sit together. Drinks and straight juice.
Stayed 3 nights in Sep 2025

10/10 Excellent

Zane Austin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time, wasn’t very crowded so that made it much nicer
Stayed 3 nights in Sep 2025

10/10 Excellent

Iveta

Stayed 6 nights in Sep 2025

10/10 Excellent

Dakota

Stayed 3 nights in Sep 2025