When you stay at Platinum Yucatan Princess Adults Only - All Inclusive in Playa del Carmen, you'll be on the beach, within a 15-minute drive of El Camaleón Mayakoba Golf Course and Quinta Avenida. .This all-inclusive property is 5.9 mi (9.6 km) from Playa del Carmen Main Beach and 7.5 mi (12.1 km) from Maroma Beach.
What's nearby
Playa Xcalacoco - 16 min walk - 1.4 km
Gran Coyote Golf - 7 min drive - 3.5 km
El Camaleón Mayakoba Golf Course - 8 min drive - 2.5 km
Tres Rios Ecopark - 16 min drive - 8.1 km
Punta Esmeralda Beach - 18 min drive - 4.9 km
Getting around
Cancun Intl. Airport (CUN) - 42 min drive
Restaurants
Amaranto - 18 min walk
Restaurante Hacienda - 15 min walk
El Beso Pool Bar - 17 min walk
Piano Bar - 6 min drive
Mike’s Coffee - 20 min walk
About this property
Platinum Yucatan Princess Adults Only - All Inclusive
Adults-only property with 6 restaurants and 13 outdoor pools
Platinum Yucatan Princess Adults Only - All Inclusive offers 470 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies or patios. 42-inch plasma televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.
This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.
13 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include outdoor tennis courts, a sauna, and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Princess Spa Platinum has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body scrubs. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Make yourself at home in one of the 470 air-conditioned rooms featuring free minibar items and plasma televisions. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 13 outdoor swimming pools, a nightclub, and outdoor tennis courts. Additional features at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy international cuisine at Yucatan, one of the property's 6 restaurants, or stay in and take advantage of the 24-hour room service. When you are in need of a refreshing drink, visit the beach bar or one of 8 bars/lounges, or 2 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.
Featured amenities include a business center, express check-in, and dry cleaning/laundry services. Planning an event in Playa del Carmen? This property has facilities measuring 6426 square feet (597 square meters), including conference space. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 10:00 AM.
Yucatan - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Bruschetta - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Rodeo Grill - This theme restaurant specializes in Tex-Mex cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open 24 hours. Open daily.
Aroma - This fine-dining restaurant specializes in international cuisine and serves dinner only. Open daily.
Kotatsu - This theme restaurant specializes in Asian cuisine and serves dinner only. Open daily.
24-hour room service is available.
All-inclusive details
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties
Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.
Land activities
Fitness facilities
Soccer
Tennis
Tennis lessons
Volleyball
Lessons/classes/games
Aerobics
Dancing
Entertainment
Onsite entertainment and activities
Access to onsite nightclubs
Awards and affiliations
Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transport
Free self parking on site
Wheelchair-accessible parking available
Onsite parking includes off-street options
Food and drink
Free buffet breakfast available daily 7:00 AM to 10:00 AM
2 poolside bars
6 restaurants
8 bars/lounges
A beach bar
Coffee and tea in common areas
Snack bar/deli
Restaurants on site
Aroma
Bruschetta
Kotatsu
Rodeo Grill
Yucatan
Things to do
13 outdoor pools
6 outdoor tennis courts
Archery
Basketball
Beach volleyball
Billiards/pool table
Fitness classes
Full-service spa
Golf driving range
Gym
Hot tub
Nightclub
Sauna
Shopping
Steam room
Conveniences
24-hour front desk
ATM
Gift shop/newsstand
Grocery/convenience store
Hair salon
Laundry facilities
Luggage storage
Guest services
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services
Business services
6,426 square feet of conference space
Business centre
Outdoors
Beach towels
Beach umbrellas
Garden
On the beach
Pool loungers
Pool umbrellas
Terrace
Full-service spa
8 treatment rooms
Aromatherapy
Body scrubs
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hydrotherapy
Manicures/pedicures
Reflexology
Sauna
Spa open daily
Steam room
Turkish bath
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair-accessible parking
Wheelchair-accessible path of travel
More
5 buildings
Banquet hall
Smoke-free property
Room amenities
Bedroom
Bedsheets provided
Blackout drapes
Bathroom
Bathtub or shower
Dressing gowns
Free toiletries
Hair dryer
Private bathroom
Slippers
Towels provided
Entertainment
42-inch plasma TV with satellite channels
Food and drink
24-hour room service
Coffee/tea maker
Free bottled water
Free stocked minibar
More
Air conditioning
Desk
Iron/ironing board
LED lighting
Living room
Phone
Safe
Policies
Check-in
Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18
Check-out
Check-out before noon
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Cribs (infant beds) are not available
Payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property enforces a strict dress code in the restaurants.
We should mention
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Guests under 18 years old are not permitted at this adults-only property
Property is also known as
Platinum Yucatan Princess Adu
Platinum Yucatan Princess All Suites Playa del Carmen
Platinum Yucatan Princess All Suites Resort
Platinum Yucatan Princess All Suites Resort Playa del Carmen
Platinum Yucatan Princess Adults All inclusive Playa del Carmen
Platinum Yucatan Princess Adults Playa del Carmen
Platinum Yucatan Princess Adults
Reviews
Platinum Yucatan Princess Adults Only - All Inclusive Reviews
8.4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
8.8/10
Cleanliness
8.8/10
Staff & service
8.4/10
Amenities
8.4/10
Property conditions & facilities
8.6/10
Eco-friendliness
Rating 10 - Excellent. 1590 out of 2927 reviews
10 - Excellent
1,590
Rating 8 - Good. 700 out of 2927 reviews
8 - Good
700
Rating 6 - Okay. 358 out of 2927 reviews
6 - Okay
358
Rating 4 - Poor. 141 out of 2927 reviews
4 - Poor
141
Rating 2 - Terrible. 138 out of 2927 reviews
2 - Terrible
138
Reviews
10/10 Excellent
Tetiana
9 Aug 2025
Tetiana
Stayed 5 nights in Jul 2025
6/10 Okay
Veronica
9 Aug 2025
Liked: Cleanliness, staff & service
Disliked: Amenities
Here’s what I will say invest in some full length mirrors for the rooms. In rooms like mine that had the outdoor tubs maybe take note that some, well need replacing. The restaurants only opening every other night seemed quite limiting. With that said they were crowded as only two were open the staff did their best but some nights the food was cold. Me personally unless gifted I would not come back. I also celebrated my 50th birthday they did not send one piece of cake to my room to say happy birthday I have never went to a hotel and never had them at least give you a slice of cake. Lastly selling $32 usd sun block is just crazy work I get needing to make a profit that is just wild. Best of luck to y’all.
Veronica
Stayed 4 nights in Aug 2025
6/10 Okay
Maria
Travelled with family
9 Aug 2025
Liked: Cleanliness
The good: employees very friendly and courteous, good quality facilities and internet access.
The bad: room service SUCKS!!! They act like they don’t want to service you and food arrives cold every single time plus selection is VERY limited, one of the times l order room service they didn’t even deliver it and l guess they noticed cause they called to ask and when l told him l never got my order he said he was going to check and l didn’t hear from him again so l ended up going to the buffet restaurant,
Specialty restaurant are not open daily.
Night show was cancelled and no notice was given.
I have stayed at other resorts before and they had staff driving people around in golf carts 24-7 but not at this one. Is not convenient walking long distances to go eat or do anything.
My bathroom had mold.
Patio could’ve used a good swepping.
Had to purchase a $1,600 pesos bottle to be able to make a “reservation” at one of the restaurants.
Suppoused to be “All inclusive” but choices for drinks and food are limited or available for an extra charge🙄
Maria
Stayed 7 nights in Jul 2025
6/10 Okay
Diego
Travelled with group
8 Aug 2025
Liked: Staff & service
Stayed here in August 2025. I think the pictures on the site are a bit more deceiving than what is in person. Overall, it was an ok resort to stay in. The staff were all incredibly kind and accommodating. However, the facilities and rooms themselves appeared to be a bit rundown and at times dirty. The rooms themselves were fine, but also need renovations and full deep cleanings. The food there was decent but nothing impressive. The beach area unfortunately had massive amounts of seaweed that made it impossible to go into the water and also had a strong smell which at times carried into the resort. The main pool area at times stayed noisy because of ongoing activities that were being done by the activities team. But there was another smaller pool, which was a lot calmer. The restaurants there were fairly nice however you were unable to make a reservation in advance and needed to present yourself a couple hours before dinner to make the reservation. If you are booking via Expedia, it is encouraged that you confirm in advance with the resort what you are booking is what you will be getting. When we arrived there were two rooms that we requested have two double beds. When we were checking in, they stated that this was not the case and provided the two rooms with one king size bed.I showed them the Expedia confirmation, but they stated that that was not what they had on their end. They were able to accommodate us in the end, but another detail to be mindful of beforehand.
It’s a really good resort. Really enjoyed the swim up suites. It would be have been great if all of the restaurants were open every night. They rotate during the week and you only have 2 or 3 to choose from. It was an overall good experience though.
Great experience the staff on general it's absolutely amazing.
Since the first day to the last super friendly, and with the best attitude.
First priority is have the best time and enjoy the experience, I don't think twice to come back again, thanks for everything.
From the attentiveness from the staff and the Performances (entertainment) you can tell and feel the dedication on putting one of the best shows I’ve seen thus far, within this resort there are endless of activities that go on daily even with the beach experiencing sargassum the resorts and beach staff clean every morning providing the best they capable of to clean up parts of the beach so that others may experience the ocean of playa del Carmen.
Staff here are exceptional. Our Bellhop, Flavio, always checked in to ensure we had everything we might need. Umbertto, Ramses, and Luna were so much fun and led great pool activites....the nightly shows were fantastic. We always sat in Alberto's section in the buffet, he always had our usual drinks at the ready and shared some great laughs with us as we tried (and failed many times) to learn more Spanish. There will always be room for improvement at any establishment, but if the staff can make you forget about minor inconveniences and keep you smiling, its worth the trip every time.
Melissa
Stayed 5 nights in Jul 2025
10/10 Excellent
Fatima, Belleville
Travelled with family
3 Aug 2025
Liked: Cleanliness, staff & service, amenities
First time staying in an adult’s only hotel and it did not disappoint. The room was spacious and comfortable and even though the shower needs some upgrade the room was always clean. The food was amazing, always different. We want to thank Armando our server in the buffet for making our stay better. He is very polite, and friendly. I am pregnant and everyone in the hotel tried to accommodate me, from the guys at check in and everyone in the restaurants I will always be thankful to you. Really recommend this hotel to anyone who would like to have a great but relaxing time
My wife and I loved everything about this resort. We had a swim out room and it was incredible. Most of the time we had almost the whole pool to ourselves! Food at every restaurant was delicious! I’d tell anyone to have this as an option for their next trip!