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Residence Inn by Marriott Playa del Carmen

3.5 star property

Photo gallery for Residence Inn by Marriott Playa del Carmen

Rooftop terrace
Property video
Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers
Free daily continental breakfast
Studio, 2 Queen Beds, Garden View (Balcony)

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free airport shuttle
  • Pet-friendly
  • Free Wi-Fi

Explore the area

View map
Retorno 50 Avenida Sur, Carretera 307, Cancun Tulum Chetumal Cancun, Playa del Carmen, QROO, 77717
  • Place, Centro Maya Shopping Center
    ‪13 min walk‬
  • Place, Playacar Beach
    ‪3 min drive‬
  • Place, Playacar Golf Club
    ‪5 min drive‬

Room options

View all photos for Studio, 1 King Bed

In-room safe, laptop workspace, blackout curtains, soundproofing

Studio, 1 King Bed

9.4 out of 10
Exceptional
(44 reviews)
  • 41 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 2 Queen Beds

In-room safe, laptop workspace, blackout curtains, soundproofing

Studio, 2 Queen Beds

9.6 out of 10
Exceptional
(66 reviews)
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 1 King Bed with Sofa bed, Garden View (Balcony)

Studio, 1 King Bed with Sofa bed, Garden View (Balcony)

Studio, 1 King Bed with Sofa bed, Garden View (Balcony)

8.6 out of 10
Excellent
(20 reviews)
  • Golf view
  • 41 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 2 Queen Beds, Garden View (Balcony)

Studio, 2 Queen Beds, Garden View (Balcony)

Studio, 2 Queen Beds, Garden View (Balcony)

9.4 out of 10
Exceptional
(28 reviews)
  • Golf view
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Bedrooms, Golf View (Balcony)

Suite, 2 Bedrooms, Golf View (Balcony) | Living area

Suite, 2 Bedrooms, Golf View (Balcony)

9.2 out of 10
Wonderful
(19 reviews)
  • Golf view
  • 66 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds

Similar properties

Exterior
Wyndham Garden Playa del Carmen
Playacar
  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
4.0 out of 5, Very good, 1,006 reviews
The price is NZ$131
includes taxes & fees
10 May - 11 May
Wyndham Garden Playa del Carmen

About the area

Playa del Carmen

With a stay at Residence Inn by Marriott Playa del Carmen in Playa del Carmen (Playacar), you'll be within a 5-minute drive of Centro Maya Shopping Center and Quinta Avenida. .This golf hotel is 1.9 mi (3 km) from Playa del Carmen Maritime Terminal and 2.1 mi (3.4 km) from Playa del Carmen Main Beach.

What's nearby

  • Centro Maya Shopping Center - 13 min walk - 1.1 km
  • Playacar Beach - 3 min drive - 1.8 km
  • Mayan Ruins of Playacar - 5 min drive - 3.9 km
  • Playacar Golf Club - 5 min drive - 3.2 km
  • Xcaret Eco Theme Park - 9 min drive - 6.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 46 min drive

Restaurants

  • ‪rosa roja - ‬6 min drive
  • ‪pepe’s food tequila - ‬6 min drive
  • ‪Fogo de Janero - ‬4 min drive
  • ‪El Gaucho Steakhouse - ‬6 min drive
  • ‪Starbucks - ‬8 min walk

About this property

Residence Inn by Marriott Playa del Carmen

Residence Inn by Marriott Playa del Carmen offers 149 air-conditioned accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas and include dining tables. 55-inch flat-screen televisions come with cable channels. Accommodations at this 3.5-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desk chairs and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Make yourself at home in one of the 149 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and stovetops. Wired and wireless internet access is complimentary, while 55-inch flat-screen televisions with cable programming provide entertainment. Conveniences include safes and separate sitting areas, as well as phones with free local calls.
Take advantage of recreation opportunities including an outdoor pool and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, wedding services, and a communal living room.
Grab a bite from the grocery/convenience store serving guests of Residence Inn by Marriott Playa del Carmen. A complimentary continental breakfast is served daily from 7:00 AM to 10:00 AM.
Featured amenities include a 24-hour business center, express check-out, and a 24-hour front desk. Event facilities at this hotel consist of a conference center and meeting rooms. A roundtrip airport shuttle is complimentary (available on request).
A complimentary continental breakfast is served each morning between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free return airport shuttle from 7:00 AM to 10:00 PM on request
  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • 18-hole adjacent golf course
  • 24-hour gym
  • Golf clubhouse
  • Outdoor pool
  • TV in common areas

Family friendly

  • Dining table
  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room cot
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Outdoor pool
  • Separate in-room dining area
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Free grocery shopping service
  • Housekeeping on request
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre
  • Meeting room

Outdoors

  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible airport shuttle
  • Area rugs in public areas
  • Area rugs in room
  • Braille/raised signage
  • Front entrance ramp
  • Grab bar in shower (61 centimetre high)
  • Grab bar near toilet (61 centimetre high)
  • Handrails in stairways (61 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (124 centimetre wide door)
  • Phone accessibility kit
  • Pool access ramp on site
  • Smooth flooring in room
  • Tile flooring in public areas
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 3 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Built in 2021
  • Communal living room
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Griddle
  • Hob
  • Kitchen
  • Microwave
  • Separate dining area
  • Toaster
  • Wet bar

More

  • Air conditioning
  • Connecting rooms available
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20.00 per pet, per night, plus a deposit of USD 50 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Administrative fee: USD 50

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: USD 50 per stay
  • Pet fee: USD 20.00 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 8:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

By Marriott Carmen Carmen
Residence INN Playa DEL Carmen
Residence Inn by Marriott Playa del Carmen Hotel
Residence Inn by Marriott Playa del Carmen Playa del Carmen

Residence Inn by Marriott Playa del Carmen Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 806 out of 1097 reviews
Rating 8 - Good. 173 out of 1097 reviews
Rating 6 - Okay. 55 out of 1097 reviews
Rating 4 - Poor. 31 out of 1097 reviews
Rating 2 - Terrible. 32 out of 1097 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

8/10 Good

Juan

Travelled with family
Liked: Cleanliness, property conditions & facilities
The rooms are great, breakfast is ok, traffic is really high always to get into the hotel, not the hotel fault, but should be considered, you don't hear it from inside though. If you are looking for a fancy have it all hotel, this is Not it. This hotel is more like a hotel you will got out early and come back at night to sleep, as it does not offer any entertainment besides the freezing pool at the rooftop. There's a lot of stores nearby, that's a plus.
Stayed 5 nights in Jan 2026

8/10 Good

George

Liked: Property conditions & facilities
Great room - nice size, room for everything we had and plenty of space for both of us.
Stayed 7 nights in Jan 2026

10/10 Excellent

Marcelo

Travelled with family
Liked: Cleanliness, staff & service, amenities
Comodidades e limpeza.
Stayed 5 nights in Jan 2026

4/10 Poor

Carmen

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Very noisy room. Traffic major noise. Could not get assistance to transfer to another room. The laundry room was not available due to maintenance.
Stayed 3 nights in Jan 2026

8/10 Good

Mary Ann

Liked: Amenities
The staff was courteous and helpful The carpets on the main floor need cleaning
Stayed 21 nights in Jan 2026

6/10 Okay

Christine Bridget

Disliked: Cleanliness, amenities, property conditions & facilities
Front desk reception Miserable double not nice and never say morning or smile.EVER THE MANAGERBWAS SUPER CRABBY!!!! Only clean up girl at breakfast- as was amazing
Stayed 20 nights in Jan 2026

2/10 Terrible

Dotra

Business traveller
Disliked: Cleanliness, property conditions & facilities
I didn’t try hard enough to make sure we got to the airport on time. They kept telling us to check an email. We never received it so we had to spend $100 just to catch a cab all the way back to the airport and that was the reason why I checked in the hotel from the first place to make sure I had a ride to the airport.
Stayed 2 nights in Jan 2026

10/10 Excellent

Ramiro

Travelled with family
Liked: Cleanliness, staff & service, amenities
Big room, clean. Good breakfast. Personal great
Stayed 6 nights in Jan 2026

8/10 Good

Gord

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The room was very clean, and had a wonderful layout. The only bad thing we can say about the room, is that the couch is not very comfortable. This isn't a complaint, but just a suggestion... it would be nice to have an air-fryer oven in the kitchenette. There is currently only a small cooktop, and no oven, so you are quite limited in what you can cook.
Kitchenette
Livingroom area (couch is deep, thus uncomfortable)
Bathroom
Stayed 13 nights in Jan 2026

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, property conditions & facilities
It was very clean
Stayed 5 nights in Jan 2026

10/10 Excellent

Edwin

Stayed 5 nights in Jan 2026

10/10 Excellent

Abhishek

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very nice spacious and luxurious room. Friendly staff and great breakfast.
Stayed 1 night in Jan 2026

10/10 Excellent

Bertha

Stayed 6 nights in Jan 2026

8/10 Good

Quang

Liked: Cleanliness, amenities, property conditions & facilities
Everything was good except the transfer service the response was very slow and bad couldn’t even get the service set up had to taxi both check in and check out
Stayed 6 nights in Jan 2026

2/10 Terrible

Rafael

Stayed 1 night in Jan 2026

8/10 Good

Alejandra

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the breakfast options. I only could add that the bathroom needs maintenance. (Bathroom Inside the room).
Stayed 4 nights in Jan 2026

10/10 Excellent

Lone

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice comfortable, clean and quiet hotel for 8 days. Super nice staff. Good and varied breakfast. Gym basic but sufficient Close to some restaurants by foot and supermarket for groceries and we used the local colectivios to get back and forth to downtown for 10 pesos each. Super convenient (just make sure it says BOTH 30/30 and sorianna on it - we learned the hard way lol) You are not close to a beach but the upstairs pool deck was lovely and not busy at all. It is next to a major road. You will hear some road noise but wasn’t bad and heard nothing in the room They include free transfer from airport and rtn. Very pleased. We will be back again.
Stayed 8 nights in Jan 2026

8/10 Good

JOSE ALBERTO

ALL GOOD, BUT THE HOTEL HAVE NOT SENT THE REUESTED INVOICE
Stayed 2 nights in Jan 2026

8/10 Good

Sangkun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2026

10/10 Excellent

Alex Gil

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean rooms we stayed for more than 4 nights and had our rooms cleaned everyday. The staff was very helpful and friendly. The breakfast is very diverse and has lots of options . Very happy with this hotel , would stay here again!
Lobby
Rooftop Pool
Front Entrance
Stayed 5 nights in Jan 2026

8/10 Good

Bernardo Fritz

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The common areas in the Hotel are not that clean and need more attention. The room was clean. Overall I was very satisfied with my stay.
Stayed 8 nights in Jan 2026

10/10 Excellent

Luis Carlos, Mexico

Stayed 1 night in Jan 2026

4/10 Poor

Bruno Mar

Stayed 1 night in Jan 2026

10/10 Excellent

Perry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No complaints.
Stayed 3 nights in Dec 2025

10/10 Excellent

ling

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
good location
Stayed 3 nights in Dec 2025