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Hotel Riu Palace Riviera Maya - All Inclusive

4.0 star property

Photo gallery for Hotel Riu Palace Riviera Maya - All Inclusive

Fountain
Lobby
Outdoor pool, pool umbrellas, pool loungers
Aerial view
Coffee shop

Reviews

9.2 out of 10
Wonderful

Popular amenities

Explore the area

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Avenida Xaman-ha, Mza 9 and 10, L1, Playacar Riu Resort Complex, Playa del Carmen, QROO, 77710
  • Place, Playacar Golf Club
    ‪2 min walk‬
  • Place, Playacar Beach
    ‪6 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪11 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Similar properties

Fountain
Hotel Riu Palace Mexico - All Inclusive
  • Pool
  • Hot tub
  • Breakfast included
  • All-inclusive
4.5 out of 5, Wonderful, 1,007 reviews
The price is NZ$631
includes taxes & fees
5 Nov - 6 Nov
Hotel Riu Palace Mexico - All Inclusive

About the area

Playa del Carmen

With a stay at Hotel Riu Palace Riviera Maya - All Inclusive in Playa del Carmen (Playacar), you'll be within a 5-minute drive of Playacar Golf Club and Playacar Beach. .This all-inclusive property is 1.4 mi (2.2 km) from Playa del Carmen Main Beach and 5.5 mi (8.8 km) from Xcaret Eco Theme Park.

What's nearby

  • Playacar Golf Club - 2 min walk - 0.2 km
  • Playacar Beach - 6 min walk - 0.6 km
  • Playa del Carmen Maritime Terminal - 8 min drive - 1.8 km
  • Quinta Avenida - 8 min drive - 1.8 km
  • Playa del Carmen Main Beach - 11 min drive - 2.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Viva Wyndham Maya - ‬11 min walk
  • ‪Bar Arrecife - ‬15 min walk
  • ‪La Terraza - ‬11 min walk
  • ‪Turquesa - ‬7 min walk
  • ‪La Barra Artesanal - ‬6 min walk

About this property

Hotel Riu Palace Riviera Maya - All Inclusive

Beachfront property with 6 restaurants and a full-service spa
Hotel Riu Palace Riviera Maya - All Inclusive offers 460 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels.

Bathrooms include separate bathtubs and showers with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of towels. Housekeeping is provided on request.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Renova Spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 460 guestrooms featuring minibars and flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature rainfall showerheads and designer toiletries.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as a nightclub, a health club, and an outdoor pool. This Art Deco property also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
Grab a bite at Don Rafael, one of the property's 6 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 5 bars/lounges. A complimentary buffet breakfast is served daily from 7 AM to 11:00 AM.
Featured amenities include limo/town car service, a computer station, and dry cleaning/laundry services. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7 AM and 11:00 AM.
Don Rafael - This buffet restaurant serves breakfast, lunch, and dinner.
Il Portico - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Agave - This theme restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Yashima - This theme restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Krystal - This restaurant specializes in Fusion cuisine and serves dinner only. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Water fitness

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free covered self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7 AM to 11:00 AM
  • 5 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Agave
  • Don Rafael
  • Il Portico
  • Krystal
  • Yashima

Things to do

  • 18-hole adjacent golf course
  • Beach volleyball
  • Bicycle storage
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Nightclub
  • Outdoor pool
  • Playground
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • TV in common areas
  • Windsurfing

Family friendly

  • Children's games
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa treatment rooms

Accessibility

  • No lift

More

  • 1 building
  • 100% renewable energy
  • 3 floors
  • Art Deco architecture
  • Built in 2006
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • Renovated entire property - December 2019
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Dryer
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 50.91 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

This property does not have elevators
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

All Inclusive Riu Palace Riviera Maya
Maya Riviera All Inclusive
Riu Palace Maya
Riu Palace Riviera
Riu Palace Riviera Maya
Riu Palace Riviera Maya All Inclusive
Riu Palace Riviera Maya All Inclusive Playa del Carmen
Riu Palace Riviera Maya Playa del Carmen
Riu Riviera
Riu Riviera Maya Palace
Riu Palace Riviera Maya All Inclusive All-inclusive property
Riu Riviera Maya Inclusive in

Reviews

Hotel Riu Palace Riviera Maya - All Inclusive Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness
Rating 10 - Excellent. 1868 out of 2521 reviews
Rating 8 - Good. 405 out of 2521 reviews
Rating 6 - Okay. 136 out of 2521 reviews
Rating 4 - Poor. 52 out of 2521 reviews
Rating 2 - Terrible. 60 out of 2521 reviews

Reviews

8/10 Good

Melissa

Stayed 7 nights in Jul 2025

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall the resort is beautiful and easy to navigate. The service everywhere except the pool area was great. The bar tenders at the pool where hit and miss and several days at 5 or 6 pm when they closed the bar (way too early) they would start throwing water from the pool onto the patio to clean whether you are sitting there or not. The food was disappointing , other than the steak house.
Stayed 7 nights in Jul 2025

10/10 Excellent

Katherine Abigail Rodriguez

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and food options were excellent. I loved having access to the other resorts and the night entertainment. I have no complaints. My boyfriend and I always stay at RIU resorts and always have the best experience.
Stayed 6 nights in Jul 2025

10/10 Excellent

GABRIEL

Very good
Stayed 7 nights in Jul 2025

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Will come again
Stayed 6 nights in Jul 2025

10/10 Excellent

Roman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have absolutely no complains about our stay. Our room was big and beautiful, the beds were very comfy, the food was very tasty and very plentiful, high quality ingredients. The service was just exceptional! A big heartful thank you to the staff, who work hard day and night to make guests feel special and welcome! I would definitely return, as well as recommend this hotel to others.
Stayed 6 nights in Jul 2025

10/10 Excellent

David Bravo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

10/10 Excellent

Ana Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing!💕
Stayed 5 nights in Jul 2025

2/10 Terrible

Leonard

Stayed 5 nights in Jul 2025

10/10 Excellent

Honorio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly make me feel like at home and we are very thankful for everyones services I will definitely go back 😍
Stayed 5 nights in Jul 2025

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean!
Stayed 5 nights in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great time. The sargassum was the only negative, but that was not the fault of the hotel / resort of course.
Stayed 6 nights in Jul 2025

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can not explain the time that was had here. Food 10/10 service 10/10 vibes 100/10. This was my first solo trip first time on a plane and first vacation all around out of Florida. I had a wonderful time from pickup to the time i arrived at the resort. Mr. Rosario was the best of the best of the best. He made the experience so much more better and made you feel at home each time you went to a restaurant to eat. The staff was so nice the rooms were amazing and the views were just as amazing. I had one issue with my room, i didn't get any problems they just moved my room and bought my luggage right to me. I'm planning my next trip there again really soon.
Stayed 3 nights in Jul 2025

6/10 Okay

Tracie

Disliked: Staff & service
We were on the 3rd floor and our room would never get cool, it was so unpleasant. In the swim up bar pool it didn’t say in the description adults only, we had our kid in there sitting on the edge not hurting anything and they were very rude about it.
Stayed 7 nights in Jul 2025

8/10 Good

DAUNTE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I could have sworn this was an all-adult resort when I booked it. The property is nice for the price I paid. Rooms were well stocked with water, soda, and alcohol. The room was really clean, had a jacuzzi tub, excellent water pressure in the showers and seemed to be updated. The food is your typical all-inclusive spread. The adult pool area closed way too early. The guards managing the area didn't always do a good job of keeping the kids out the adult pool. I also felt like they picked and choosed who they let play music by the pool. Overall I give it a 8.3/10. The liquor also tastes watered down.
Stayed 3 nights in Jul 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Exce
Stayed 7 nights in Jul 2025

10/10 Excellent

Jorge Elias

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent food choices
Stayed 5 nights in Jul 2025

10/10 Excellent

Lauren M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay - there is something for everyone as we have an age spread between our kids. The staff works so hard and provided such a fun environment. The hotel is peaceful and clean and runs very smoothly and we all loved the buffet and food options!
Stayed 8 nights in Jul 2025

4/10 Poor

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed at many all inclusive and the food at this resort was definately the worst of any I have visited. The restaurants are tiny, expecially given the size of this resort. The portions in the restaurants were laughably small. The restaurants filled up so quickly that if you didn't go very early, you weren't getting in. The drinks were too weak and sugary. The pool seating area was filled up far too early so you have to get up very early to reserve a spot. Towels secured unused chairs by the pool all day long. Building itself and grounds and staff were very nice. Buffet was expansive, but terrible quality. Recommend they compare their food to other similar resorts, they will find they have a lot to improve in this department. Entertainment was ok at best.
Stayed 10 nights in Jul 2025

8/10 Good

Yilliam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Para conocer los demás hoteles de la misma cadena RIU no hay transporte tienes que caminar o pagar tu propio transporte
Stayed 5 nights in Jul 2025

10/10 Excellent

ariadna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional service
Stayed 5 nights in Jul 2025

10/10 Excellent

maria alondra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

10/10 Excellent

noe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every is good
Stayed 6 nights in Jul 2025

10/10 Excellent

Rowena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2025

10/10 Excellent

Yomayra Zulay

Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed at many resorts and have not had such a
Stayed 6 nights in Jul 2025