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Aparthotel

Hotel Colonial Playa del Carmen

3.5 star property

Photo gallery for Hotel Colonial Playa del Carmen

Outdoor pool
Junior Suite
Lobby sitting area
Reception
Meeting facility

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • 24/7 front desk
  • Housekeeping

Explore the area

View map
Playa del Carmen, QROO
  • Place, Quinta Avenida
    ‪5 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪9 min walk‬
  • Place, Playacar Beach
    ‪11 min walk‬

Room options

View all photos for Suite

Suite

Suite

  • 50 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room

Standard Room

Standard Room

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room

Desk, free WiFi, bed sheets

Deluxe Room

  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Double Room

Double Room

Double Room

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room

Desk, free WiFi, bed sheets

Deluxe Double Room

  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

Similar properties

Interior
Antera Hotel & Residences
Downtown Playa del Carmen
  • Pool
  • Spa pool
  • Parking included
  • Free Wi-Fi
4.5 out of 5, Wonderful, 1,048 reviews
The price is NZ$161
includes taxes & fees
1 June - 2 June
Antera Hotel & Residences

About the area

Playa del Carmen

A stay at Hotel Colonial Playa del Carmen places you in the heart of Playa del Carmen, within a 10-minute drive of Gran Coyote Golf and Xplor Theme Park. .This aparthotel is 5.9 mi (9.5 km) from Xcaret Eco Theme Park and 6.1 mi (9.8 km) from El Camaleón Mayakoba Golf Course.
View more Aparthotels in Playa del CarmenOpens in a new window

What's nearby

  • Quinta Avenida - 5 min walk - 0.4 km
  • Central Square - 8 min walk - 0.7 km
  • Calle 12 - 8 min walk - 0.7 km
  • Playa del Carmen Main Beach - 9 min walk - 0.8 km
  • Playacar Beach - 11 min walk - 1.0 km

Getting around

  • Cancun Intl. Airport (CUN) - 47 min drive

Restaurants

  • ‪Osteria De Roma - ‬3 min walk
  • ‪La Brocherie - ‬3 min walk
  • ‪Tacos Gomez - ‬2 min walk
  • ‪Romeo Trattoria Pizzeria - ‬2 min walk
  • ‪Asadero El Pollo - ‬1 min walk

About this property

Hotel Colonial Playa del Carmen

Hotel Colonial Playa del Carmen offers 130 air-conditioned accommodations with complimentary toiletries and ceiling fans. Satellite television is provided. Bathrooms include showers.

This Playa del Carmen aparthotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones. Housekeeping is offered daily and change of towels can be requested.

Recreational amenities at the aparthotel include an outdoor pool.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

Make yourself at home in one of the 130 air-conditioned guestrooms. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have showers and complimentary toiletries. Conveniences include phones, as well as desks and ceiling fans.
Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless internet access and a television in a common area. This Colonial aparthotel also features tour/ticket assistance and a banquet hall.
Cooked-to-order breakfasts are available daily from 7:30 AM to 12:30 PM for a fee.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:30 AM and 12:30 PM.

Property amenities

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Car hire

Dining

  • Daily cooked-to-order breakfast available 7:30 AM to 12:30 PM for a fee: MXN 135 for adults and MXN 135 for children

Bedrooms

  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Free toiletries
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 20-inch TV with satellite channels
  • TV in common areas

Work spaces

  • Desk
  • Meeting rooms

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • Lift (150 centimetre wide door)
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Change of towels on request
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Phone
  • Tour and ticket assistance

Location highlights

  • In the city centre

Things to do

  • Golfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • First aid kit
  • Window guards
  • Fire extinguisher

General

  • 130 units
  • 2 buildings
  • 4 floors
  • Banquet hall
  • Built in 2008
  • Colonial architecture
  • Towels (changed on request)

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 135 for adults and MXN 135 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property collects a 1.50 USD environmental tax at check-in.
Property Registration Number 008-007-004914/2025

We should mention

Pool access available from 9:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
Children under 12 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Hotel H&A
Playa del Carmen H A
Playa del Carmen Hotel H&A

Hotel Colonial Playa del Carmen Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 445 out of 1344 reviews
Rating 8 - Good. 482 out of 1344 reviews
Rating 6 - Okay. 251 out of 1344 reviews
Rating 4 - Poor. 87 out of 1344 reviews
Rating 2 - Terrible. 79 out of 1344 reviews

8.4/10

Cleanliness

7.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Graham

Liked: Cleanliness, amenities, property conditions & facilities
Great staff, clean, no complaints
Stayed 1 night in Jan 2026

6/10 Okay

Fanny

Poor WiFi
Stayed 5 nights in Jan 2026

10/10 Excellent

Janice

Liked: Cleanliness
Disliked: Amenities
Clean room, good location
Stayed 1 night in Jan 2026

6/10 Okay

Emma

First of all they are having huge construction going on..that starts at 9am till 6pm. So expect a ton of loud noise. Then neighbors around the hotel almost every night had super loud music on. So over all very noisy. Other than that the only thing I didn’t like they only gave you 3 towels..2 regular ones and a small one.
Stayed 5 nights in Jan 2026

6/10 Okay

Kenneth

The room was clean although no hot water have to wait a long time for some lukewarm water for a shower. Would say it’s overpriced. Paid $ 100 Canadian for a night. There is better value just have to look around.
Stayed 1 night in Jan 2026

2/10 Terrible

Miriam

Travelled with family, Travelled with family and small children
Disliked: Property conditions & facilities
The room was not well maintained. The cleaning service was terrible, they only pretended they clean but still lots of dirty.
Stayed 3 nights in Jan 2026

10/10 Excellent

Stanley

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Liked it
Stayed 3 nights in Jan 2026

6/10 Okay

Andre

Travelled with family
Disliked: Amenities
Personnel sympathique, hôtel âgée et en rénovation. Il y a un chantier au dessus de l'hôtel. Les lits sont moyennement confortable et les oreillers sont médiocres. Pour le prix vous pouvez trouver mieux.
Stayed 4 nights in Jan 2026

2/10 Terrible

Edwin

Disliked: Cleanliness, amenities, property conditions & facilities
Rude staff, no towels, no blankets, dirty room
Stayed 1 night in Jan 2026

10/10 Excellent

ANGELICA

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Buena habitación, con sinceridad no recomiendo incluir desayuno, no hay agua caliente solo tibia, el personal llega a ser grosero, sobre todo las muchachas de recepción. Pero en general buena experiencia.
Stayed 2 nights in Dec 2025

6/10 Okay

John Robert

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The room was basic, cleaned daily, staff really helpful. Nights were loud as we were staying on left side of building so we’d hear the bars pumping out music until 5am. Earplugs sorted that. AC in room was nice. Don’t expect luxury, you’re really just sleeping here and spending the rest of the day doing excursions and hanging out on beach. Hotel is 5 min walk from beach and 5th avenue. The only downside is that I had the hotel pre book transportation for me to get back to airport on departure day, we did this two days in advance. I put down a deposit with the hotel. The transportation never arrived and we almost missed our flight. We had to scramble to make last minute alternatives at 6:30 in the morning. Hotel only reimbursed us 70% of our deposit paid for the non existent transportation. I’m sure this wasn’t intentional and most likely the language barrier didn’t help. I’d still stay here again on future trips.
Stayed 6 nights in Dec 2025

10/10 Excellent

Javier

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2025

2/10 Terrible

Chrystal

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Formal Complaint – Failure to Disclose Construction, Misrepresentation, and Fraudulent Practices I am submitting a formal complaint regarding my stay at this hotel due to severe misrepresentation, failure to disclose active construction, and deceptive practices by front desk staff. At no point prior to booking or check-in was I informed that the property is undergoing major construction, including the addition of two full floors to the building. During my stay, there was constant and extremely loud drilling and construction noise from approximately 8:30 a.m. to 5:00 p.m., making the room uninhabitable. This was not minor maintenance; it was heavy construction that should have required the hotel to be closed to paying guests. Reception staff continue to assign rooms directly affected by the noise. Operating a hotel during eight hours a day of heavy construction without disclosure is consumer fraud. In addition, guests are deliberately misled about transportation services. The receptionist falsely stated that no alternative transportation options were available and quoted 1,250 MXN for an airport transfer. This is significantly above the market rate, which is typically 700–800 MXN to Cancun Airport, and alternative services are readily available. Providing false information to justify inflated charges is fraud. I am requesting a full refund or a full investigation by Profeco will be initiated. I am a Permanent Resident of Mexico, working in tourism. This is Fraud.
Stayed 1 night in Dec 2025

10/10 Excellent

Elizabeth Charmaine

Liked: Cleanliness, amenities, property conditions & facilities
Great Hotel , clean , safe , close to beach and shopping . Will definitely be back
Stayed 13 nights in Dec 2025

2/10 Terrible

Gennadi

Travelled with family
Staff extremely rude, didn’t speak English, told me to come back because they were busy, so we couldn’t even check in and wasted our money . Terrible customer experience
Stayed 1 night in Dec 2025

8/10 Good

Mariza

Stayed 1 night in Nov 2025

8/10 Good

Marlin

Travelled with group
Liked: Cleanliness, amenities
The room was clean, the AC worked perfectly, the staff was friendly, the only issue was the shower head needs to be cleaned or replaced. Very kittle waste for the shower
Stayed 1 night in Oct 2025

6/10 Okay

Denise

Won’t recommend it to anyone
Stayed 3 nights in Sep 2025

10/10 Excellent

Ron

Liked: Cleanliness, room comfort
Very quiet and clean
Stayed 1 night in Oct 2025

10/10 Excellent

Alfonso

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Cristina

Travelled with family
Liked: Cleanliness, room comfort
Definitivo esta bien ubicado y la alberca muy agradable.
Stayed 4 nights in Aug 2025

10/10 Excellent

Fidel, Mexico

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2025

10/10 Excellent

ronald

Liked: Cleanliness, amenities, property conditions & facilities
Great place!!
Stayed 1 night in Aug 2025

10/10 Excellent

Ron

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

AZALIA

Travelled with group
Liked: Cleanliness, room comfort
Stayed 15 nights in Jul 2025