Sandos Caracol Nature Resort & Water Park All Inclusive

4.0 star property

Photo gallery for Sandos Caracol Nature Resort & Water Park All Inclusive

Aerial view
Reception
Aerial view
Restaurant
Restaurant

Reviews

6.8 out of 10

Popular amenities

  • Hot tub
  • All-inclusive
  • Bar
  • Breakfast included
  • Pool

Explore the area

View map
Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710
  • Place, Playa Xcalacoco
    ‪14 min walk‬
  • Place, Gran Coyote Golf
    ‪5 min drive‬
  • Place, Quinta Avenida
    ‪14 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪62 min drive‬

Room options

Room Superior with Pool View

  • 39 sq m
  • Sleeps 4

Suite Master with Pool View

  • 62 sq m
  • Sleeps 4

Suite Premium with Pool View

  • 62 sq m
  • Sleeps 4

Room Superior

  • 30 sq m
  • Sleeps 4

Pool View Superior

  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds OR 1 King Bed

Pool View Penthouse

  • 62 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

Pool View 1 Bedroom Suite

  • 62 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

Eco Family Superior

  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

Eco Family Suite

  • 41 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

Eco Family Penthouse

  • 64 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Large Twin Bunk Bed

Superior Select Adults Only

  • 39 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

Deluxe Select Adults Only

  • 41 sq m
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

Penthouse Select Adults Only

  • 62 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

Suite Superior with View

  • 41 sq m
  • Sleeps 2

Suite Superior with View

  • 41 sq m
  • Sleeps 3

Suite Superior with View

  • 41 sq m
  • Sleeps 4

Suite Superior with View

  • 41 sq m
  • Sleeps 3

Suite Superior with View

  • 41 sq m
  • Sleeps 4

Suite Superior With View

  • 41 sq m
  • Sleeps 5

Suite Superior with View

  • 41 sq m
  • Sleeps 3

Suite Superior with View

  • 41 sq m
  • Sleeps 4

Suite Superior With View

  • 41 sq m
  • Sleeps 5

Suite Premium with Garden View

  • 64 sq m
  • Sleeps 2

Suite Premium with Garden View

  • 64 sq m
  • Sleeps 2

Suite Premium

  • 64 sq m
  • Sleeps 3

Suite Premium

  • 64 sq m
  • Sleeps 4

Suite Premium

  • 64 sq m
  • Sleeps 4

Suite Premium With Garden View

  • 64 sq m
  • Sleeps 5

Suite Premium with Garden View

  • 64 sq m
  • Sleeps 4

Suite Premium with Garden View

  • 64 sq m
  • Sleeps 4

Suite Premium With Garden View

  • 64 sq m
  • Sleeps 5

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About the area

Playa del Carmen

Located in Playa del Carmen (Corasol), Sandos Caracol Nature Resort & Water Park All Inclusive is within a 15-minute drive of Gran Coyote Golf and Quinta Avenida. .This all-inclusive property is 6.1 mi (9.8 km) from Quinta Alegría Shopping Mall and 6.3 mi (10.1 km) from Central Square.

What's nearby

  • Playa Xcalacoco - 14 min walk - 1.2 km
  • Gran Coyote Golf - 5 min drive - 1.8 km
  • Punta Esmeralda Beach - 13 min drive - 3.2 km
  • Quinta Avenida - 14 min drive - 7.4 km
  • Playa del Carmen Main Beach - 15 min drive - 7.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 46 min drive

Restaurants

  • ‪La Laguna - ‬5 min walk
  • ‪La Toscana - ‬3 min walk
  • ‪Marley Coffee - ‬19 min walk
  • ‪Lizards Pool Bar & Terrace - ‬2 min drive
  • ‪Los Lirios - ‬5 min walk

About this property

Sandos Caracol Nature Resort & Water Park All Inclusive

All-inclusive property with 7 restaurants and 2 outdoor pools
Sandos Caracol Nature Resort & Water Park All Inclusive offers 956 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. Plasma televisions come with satellite channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

An outdoor tennis court, a health club, complimentary bicycles, and a complimentary water park with waterslides are featured at the property. 2 outdoor swimming pools and 5 hot tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

Children under 6 years old are not allowed in the swimming pool without adult supervision. Guests under 18 years old are not allowed in the health club, fitness facility, or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Sandos has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 956 air-conditioned rooms featuring free minibar items and plasma televisions. Rooms have private balconies. Satellite television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, 5 hot tubs, and a complimentary water park. Additional features at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Satisfy your appetite at one of the property's 7 restaurants. When you are in need of a refreshing drink, visit the swim-up bar or one of 9 bars/lounges, or 2 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
Sandos Caracol Nature Resort & Water Park All Inclusive has 7 restaurants on site.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkeling
Surfing/body boarding

Land activities

Bicycling
Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 7 restaurants
  • 9 bars/lounges
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 5 hot tubs
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Free water park
  • Full-service spa
  • Health club
  • Hiking/biking trails
  • Kayaking
  • Outdoor padel court
  • Outdoor pickleball court
  • Outdoor tennis court
  • Parasailing
  • Personal motorised watercraft
  • Playground
  • Sailing
  • Sauna
  • Scooter/moped rentals
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Children's club
  • Children's pool
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 3 floors
  • Banquet hall
  • Built in 2005
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Plasma TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property's water park is closed every Tuesday. The water park is open Wednesday - Monday from 10 AM-5 PM for adults and from 9 AM-6 PM for children.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: MXN 85 per night
  • A damage deposit of MXN 5000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 008-007-006283/2025

We should mention

This property does not have elevators
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the health club, fitness facility, or hot tub, while guests under 6 years old are only allowed in the swimming pool with adult supervision
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Caracol Eco
Caracol Sandos
Caracol Sandos Eco Resort
Eco Caracol Sandos
Eco Sandos Resort
Sandos Caracol Eco
Sandos Caracol Eco Playa del Carmen
Sandos Caracol Eco All Inclusive Playa del Carmen
Sandos Caracol Eco Resort All Inclusive Playa del Carmen
Sandos Eco Resort
Caracol Beach
Caracol Village Hotel Playa Del Carmen
Hotel Sandos Caracol Eco
Sandos Caracol Beach Resort Spa
Sandos Caracol Eco Hotel
Sandos Caracol Mexico
Sandos Caracol Riviera Maya

Sandos Caracol Nature Resort & Water Park All Inclusive Reviews

Reviews

6.8
Rating 10 - Excellent. 420 out of 1468 reviews
Rating 8 - Good. 374 out of 1468 reviews
Rating 6 - Okay. 267 out of 1468 reviews
Rating 4 - Poor. 176 out of 1468 reviews
Rating 2 - Terrible. 231 out of 1468 reviews

7.6/10

Cleanliness

7.2/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Aron G

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the only thing that was a bummer was all the seaweed on the beach, a seasonal thing but the stay was amazing, staff and the community was terrific. the room we had a penthouse, highly suggested with the jacuzzi, we had a few visitors, a few monkeys trying to drink the water from jacuzzi lol
Stayed 4 nights in Jun 2025

6/10 Okay

Ognjen

Travelled with family
Disliked: Amenities
Room cleaning was OK, but pool and beach was terrible, after 2nd day I didn't let my kids to be close to that pool.
Stayed 8 nights in Jul 2025

10/10 Excellent

sandipkumar

Liked: Cleanliness, staff & service, property conditions & facilities
not much in vegitarien option but over all good.
Stayed 4 nights in Jul 2025

8/10 Good

Valerie Lou

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It felt like a hotel in the jungle. Nice restaurants. Super close to the beach. Only downside was that all the large slides in the waterpark were closed
Stayed 5 nights in Apr 2025

8/10 Good

Rita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitation es excelente y super limpia, el personal es amiable y atento.
Stayed 3 nights in Jul 2025

6/10 Okay

Adriana Chacon

Liked: Staff & service
Stayed 6 nights in Jul 2025

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were lovely and helpful. Property was well kept
Stayed 4 nights in Apr 2025

6/10 Okay

David

Travelled with family
Liked: Staff & service, amenities
The good! It is an eco park, plenty of animals to see the al a carte restaurants are good ( the lilies being our favorite ) The room are nice ! We stayed in the one bedroom suite , it had two baths , the living room had bunk bed for the kids. ( the only complain would be no door to bedroom, so if you want privacy , as a couple you wont have it ) the brazilian rodizio is an avoid at all cost ( not authentic at all, what they claim to be picanha is not picanha. Flavor of the food was subpar) the laguna buffett was ok, be aware that couple restaurants are being remodeled and are closed . The night shows are really good and it is must. The cenote although pretty , had a foul smell. The jade river doesnt seem like a river ( water seem stagnant and couldnt see a flow ) Water park was fun for the kids, in certain areas it can be uncomfortable to walk barefooted ( bring water shoes) the slides are good , although it my son and I got stuck in two different ones ) One issue that we didnt like was how the pool water everywhere was not clear, it was cloudy and definitely not clear like the pictures may show. The beach is ok , we went in July so algae ( sargassum) is present , but they have some mitigation for that and is not as bad. , the seem to clean the beach every morning. The place is big , so expect to get your steps in, if you have difficulty walking around , I would not recommend this resort. There are Mayan ruins on property , which was nice to see.
Stayed 3 nights in Jul 2025

10/10 Excellent

Jamaal Antoine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the nightly shows and hospitality from all the staff. So much to do here. The animals on the property were a good sight. The only thing that slightly concerned me was the constant attempts by the staff to push buying some sort of timeshare type thing. I stayed away and didn’t attend. Other than that, the stay was very good and I would return.
Beautiful Cenotes on the resort
First meal upon arrival.
Stayed 4 nights in Jul 2025

6/10 Okay

Muneer

Travelled with family
Disliked: Cleanliness, amenities
Check in was not great, the resort bracelets never activated, had to go back to activate them. Resort amenities and/or features were not explained. The room was fine, no issues there. The resort is a rainforest, wild life all around, we saw monkeys, coatis and birds. The pool was really average and small, was segmented not a great feature of the resort. The beach was really average and rocky. Rock wall in the water to prevent the sargassum, but that had made the beach really unattractive. The public areas of the resort were poorly maintained, public toilets were regularly blocked and dirty. The water park was ok, nothing extraordinary. Only one buffet for the resort, got busy, but the food was ok. The restaurants on the resort were excellent. El Templo being the best closely followed by the Fogo de Brazil. We never met/saw/heard from the Expedia concierge. The hotel concierge were also unhelpful except 'Karla' who was excellent. The Sandos Elite Club staff hounded us for the membership, called the room 4-5 times. But when we called concierge desk, the phone was never answered in 6 days. The Cenote and Jade River were the highlight of the resort and were the things we enjoyed the most. Over all the resort is average. Checkout was super slow and painful, took 30 minutes wait in the line to get service.
Stayed 6 nights in Jul 2025

8/10 Good

Saul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

8/10 Good

Saul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My Story

Everything was good, except the food. The specialty restaurants were understaff I guess, since it took to long to serve us, and didn't have the food ready. The Brazil restaurant didn't have meats ready, we have to wait more than 15 minutes between servings. At the Temple Restaurant, the portions were small and it took too much time. No desserts available!!!!
Stayed 4 nights in Jul 2025

2/10 Terrible

michael

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was terrible. The rooms are in poor condition especially the air conditioners. Ours broke only once, which was better than my parents experience. They had to move rooms 4 times in 6 days because the air conditioners stopped working. Management was disappointing in helping them. Many times we requested items for the room such as towels and laundry bags which never came. Some of the staff were helpful but it was hit or miss. Would not go back or recommend. Spend the extra money to go elsewhere
Stayed 6 nights in Jul 2025

10/10 Excellent

Dulce

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly environment. The food and service was fantastic every where we dined at. The resort was beautiful and clean. There were so many activities to do.
Stayed 4 nights in Jul 2025

10/10 Excellent

Daniche

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

2/10 Terrible

Adrian

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Im so sorry that my work money went to this place,kids areas are in such a bad conditions, we all have scratches and wounds in our bodies because of the pool and water park because areas are so bad taken care of, all restaurants closes at the same time so it feels like mandatory to be on schedule, The lobby area is very nice but they don’t have fans so you wont last a minute there. Fogo the brazil restaurant is only good at lunch, dinner there is a waste of time, dinner at the buffet is honestly the beat option for your family. It wasn’t a good experience at all.
Stayed 7 nights in Jul 2025

10/10 Excellent

enrique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very good for family.. the i ternational buffet . Delicious. Rooms excellent.. and super fun place. Shows are very good
Stayed 3 nights in Jul 2025

6/10 Okay

David Guzman

Disliked: Staff & service
2/3
Stayed 5 nights in Jul 2025

10/10 Excellent

Ruzhdi

Stayed 5 nights in Jul 2025

8/10 Good

ELIZABETH

Travelled with family
Liked: Cleanliness, amenities
Older resort but they are updating. Very clean, food was great, kids had a blast
Stayed 7 nights in Jul 2025

10/10 Excellent

vianna

Stayed 6 nights in Jul 2025

10/10 Excellent

Caroline

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Plenty of activities. No need to leave the resort. Very secure and safe. Children oriented.
Stayed 7 nights in Jul 2025

8/10 Good

Weelda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Standard resort
Stayed 3 nights in Jun 2025

10/10 Excellent

erasmo

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excelente hotel y muy buen soporte por parte de Expedía
Stayed 5 nights in Jul 2025

10/10 Excellent

Roshina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great location for a family vacation
Stayed 5 nights in Jul 2025