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Sandos Caracol Nature Resort & Water Park All Inclusive

4.0 star property

Photo gallery for Sandos Caracol Nature Resort & Water Park All Inclusive

Aerial view
Aerial view
Restaurant
Restaurant
Reception

Reviews

6.8 out of 10

Popular amenities

  • Hot tub
  • All-inclusive
  • Bar
  • Breakfast included
  • Pool

Explore the area

View map
Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    ‪14 min walk‬
  • Gran Coyote Golf
    ‪5 min drive‬
  • Quinta Avenida
    ‪9 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪58 min drive‬

Room options

View all photos for Eco Family Suite

Eco Family Suite

Eco Family Suite

  • 41 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Eco Family Superior

Eco Family Superior

Eco Family Superior

  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Superior Select Adults Only

1 bedroom, free minibar, in-room safe, desk

Superior Select Adults Only

  • 39 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Penthouse Select Adults Only

1 bedroom, free minibar, in-room safe, desk

Penthouse Select Adults Only

  • 62 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Select Adults Only

Deluxe Select Adults Only

Deluxe Select Adults Only

  • 41 sq m
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Pool View 1 Bedroom Suite

Pool View 1 Bedroom Suite

Pool View 1 Bedroom Suite

  • 62 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Pool View Penthouse

Pool View Penthouse

Pool View Penthouse

  • 62 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Pool View Superior

Pool View Superior

Pool View Superior

  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds OR 1 King Bed

View all photos for Eco Family Penthouse

1 bedroom, free minibar, in-room safe, desk

Eco Family Penthouse

  • 64 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Large Twin Bunk Bed

Similar properties

Aerial view

Sandos Playacar All Inclusive

  • Pool
  • Hot tub
  • All-inclusive
  • Spa
3.8 out of 5, Good, 1,379 reviews
The price is NZ$473
includes taxes & fees
24 Sept - 25 Sept
Sandos Playacar All Inclusive

About the area

Playa del Carmen

Located in Playa del Carmen (Corasol), Sandos Caracol Nature Resort & Water Park All Inclusive is within a 15-minute drive of Gran Coyote Golf and Quinta Avenida. .This all-inclusive property is 6.1 mi (9.8 km) from Quinta Alegría Shopping Mall and 6.3 mi (10.1 km) from Central Square.

What's nearby

  • Playa Xcalacoco - 14 min walk - 1.2 km
  • Gran Coyote Golf - 5 min drive - 1.8 km
  • Quinta Avenida - 9 min drive - 5.3 km
  • Playa del Carmen Main Beach - 9 min drive - 5.3 km
  • Punta Esmeralda Beach - 10 min drive - 3.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 46 min drive

Restaurants

  • ‪La Toscana - ‬3 min walk
  • ‪Restaurante Riviera - ‬6 min walk
  • ‪Santo Taco - ‬2 min walk
  • ‪Las Máscaras - ‬4 min walk
  • ‪Marley Coffee - ‬19 min walk

About this property

Sandos Caracol Nature Resort & Water Park All Inclusive

Family fun on the beach, with 2 outdoor pools, near Gran Coyote Golf
Sandos Caracol Nature Resort & Water Park All Inclusive offers 956 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. Plasma televisions come with satellite channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

An outdoor tennis court, a health club, complimentary bicycles, and a complimentary water park with waterslides are featured at the property. 2 outdoor swimming pools and 5 hot tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

Children under 6 years old are not allowed in the swimming pool without adult supervision. Guests under 18 years old are not allowed in the health club, fitness facility, or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Sandos has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 956 air-conditioned rooms featuring free minibar items and plasma televisions. Rooms have private balconies. Satellite television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, 5 hot tubs, and a complimentary water park. Additional features at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Satisfy your appetite at one of the property's 7 restaurants. When you are in need of a refreshing drink, visit the swim-up bar or one of 9 bars/lounges, or 2 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
Sandos Caracol Nature Resort & Water Park All Inclusive has 7 restaurants on site.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkeling
Surfing/body boarding

Land activities

Bicycling
Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 7 restaurants
  • 9 bars/lounges
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 5 hot tubs
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Free water park
  • Full-service spa
  • Health club
  • Hiking/biking trails
  • Kayaking
  • Outdoor padel court
  • Outdoor pickleball court
  • Outdoor tennis court
  • Parasailing
  • Personal motorised watercraft
  • Playground
  • Sailing
  • Sauna
  • Scooter/moped rentals
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Children's club
  • Children's pool
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 3 floors
  • Banquet hall
  • Built in 2005
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Plasma TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property's water park is closed every Tuesday. The water park is open Wednesday - Monday from 10 AM-5 PM for adults and from 9 AM-6 PM for children.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: MXN 85 per night
  • A damage deposit of MXN 5000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the health club, fitness facility, or hot tub, while guests under 6 years old are only allowed in the swimming pool with adult supervision
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Caracol Eco
Caracol Sandos
Caracol Sandos Eco Resort
Eco Caracol Sandos
Eco Sandos Resort
Sandos Caracol Eco
Sandos Caracol Eco Playa del Carmen
Sandos Caracol Eco All Inclusive Playa del Carmen
Sandos Caracol Eco Resort All Inclusive Playa del Carmen
Sandos Eco Resort
Caracol Beach
Caracol Village Hotel Playa Del Carmen
Hotel Sandos Caracol Eco
Sandos Caracol Beach Resort Spa
Sandos Caracol Eco Hotel
Sandos Caracol Mexico
Sandos Caracol Riviera Maya

Reviews

Sandos Caracol Nature Resort & Water Park All Inclusive Reviews

6.8

7.6/10

Cleanliness

7.2/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 406 out of 1456 reviews
Rating 8 - Good. 378 out of 1456 reviews
Rating 6 - Okay. 267 out of 1456 reviews
Rating 4 - Poor. 175 out of 1456 reviews
Rating 2 - Terrible. 230 out of 1456 reviews

Reviews

4/10 Poor

Yunior

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
It wasn’t what I expected. The resort was on the construction. It was noisy. It was dusty the lobby. Overall, I did not like the resort.
Stayed 6 nights in Jun 2025

10/10 Excellent

Ina

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Second time going, even more amazing!
Stayed 7 nights in May 2025

4/10 Poor

Fernando

Travelled with family
Disliked: Staff & service
Had horrible experience if you are not part of their elite members don’t stay there as they treat you as if they are doing you a favor to stay at the resort then we got locked out of our room because they thought we had checked out but left all our belongings in the room won’t recommend this property
Stayed 5 nights in Jun 2025

10/10 Excellent

Ericka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and very attentive
Stayed 3 nights in Jun 2025

6/10 Okay

Darlene

Travelled with partner
Disliked: Amenities
Food choices were fine, but did have issues at the Steak House (Los Liros). With staff and length of time ordering. If your going to have smoking and vaping rules, maybe you should inforce them. There so called foam party was not necessary at the adults only pool. But then again kids didnt need to see naked butts and neither did we. Foam in the pool and broken balloons everywhere. Not smart for an Eco resort.
Stayed 14 nights in Feb 2025

2/10 Terrible

jermain

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Kathleen Ann

Liked: Cleanliness, amenities
Stayed 3 nights in Jun 2025

10/10 Excellent

Rodrigo

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great for little ones and the whole family.
Stayed 4 nights in Jun 2025

4/10 Poor

Jessi

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
overall bad experience!
Stayed 3 nights in Jun 2025

10/10 Excellent

Guillermo

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Jun 2025

4/10 Poor

Matthew

Liked: Staff & service
Disliked: Amenities
This wasn’t a resort for me being a younger person. Seems more so for an older crowd. The views weren’t the best looking out of the window. I wouldn’t stay there again. My room was pretty dark. Seems a bit outdated and could use some remodeling.
Stayed 3 nights in Jun 2025

10/10 Excellent

Maria Isabel, Salinas

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
There were so many things to do at the property. We didn’t even have to leave the resort if we didn’t need to.
Stayed 6 nights in Apr 2025

2/10 Terrible

Ellis

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I suggest Spending a little more to get a better resort with better food. Receptionist never answered. The resort try’s to push clients into buying memberships after telling them no. Resort also pushes staff to buy photos. Beach smelled like poop!! Last time going. Dnt go ppl
Stayed 4 nights in Jun 2025

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the animals and all the things we could do with the kids.
Stayed 5 nights in Apr 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2025

2/10 Terrible

Edgar

Stayed 6 nights in May 2025

10/10 Excellent

Brittney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2025

10/10 Excellent

Myeycia

Stayed 5 nights in May 2025

10/10 Excellent

Sebastian

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Awesome hotel
Stayed 5 nights in Mar 2025

4/10 Poor

Jennifer

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Traveled with an infant and family (group of 10ppl). Immediately after arrival, we were talked into setting up a breakfast meeting for a timeshare. We also met up with an Expedia rep at the resort who offered to book reservations for us, we were able to reserve Brazilian for the following evening(Monday). Since we were there from Sunday evening until Friday morning we would only have 4 evenings to have dinner at their reserved restaurants. Same day that afternoon we went to the main pool, set up, and decided to go look for drinks since the swim up bar was closed, we ended up at the sports bar & got multiple drinks for different people in our party & the server had a long face, we started to walk away & I decided to get one more so I walked back up & asked for another one & she said "you only asked me for one so I said- yes I got one & now I'm asking for another" I apologized after receiving my additional drink & received no response from her (hence I speak both English & Spanish, so this is not a language barrier thing). After spending time at the pool & heading back to the room, we stopped by the reception desk again to make reservations for the other restaurants but to our surprise we were told we could only have 2 reservations. I paid for "all inclusive" you'd only assume.Not all restaurants were open/available, there seemed to be a lot of construction going on around the resort & was really not enjoyable to be sitting next to the pool & have hammering noises in the back
Stayed 5 nights in May 2025

6/10 Okay

Tiara

Stayed 3 nights in May 2025

2/10 Terrible

Penelope

Stayed 6 nights in May 2025

10/10 Excellent

Cuauhtemoc Barron

Stayed 6 nights in Apr 2025

4/10 Poor

Francis Romel

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 12 nights in May 2025

8/10 Good

Carl

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Amenities
I really enjoyed my time there Los lirios best restaurant there
Stayed 5 nights in May 2025