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Serenity Hotel Boutique by Alsol

4.0 star property

Photo gallery for Serenity Hotel Boutique by Alsol

Outdoor pool, open 8:00 AM to 7:00 PM, pool umbrellas, pool loungers
Property entrance
Exterior
Lobby
Premium bedding, in-room safe, blackout curtains, iron/ironing board

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
Avenida 10 con Avenida 40, Playa del Carmen, QROO, 77720
  • Place, Quinta Avenida
    ‪5 min walk‬
  • Place, Mamitas Beach
    ‪6 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪8 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪55 min drive‬

Room options

View all photos for Deluxe Suite

View from room

Deluxe Suite

9.0 out of 10
Wonderful
(14 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for One Bedroom Double Suite

Premium bedding, in-room safe, blackout curtains, iron/ironing board

One Bedroom Double Suite

9.2 out of 10
Wonderful
(5 reviews)
  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for One Bedroom Suite

One Bedroom Suite | Living area

One Bedroom Suite

9.2 out of 10
Wonderful
(18 reviews)
  • City view
  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for One Bedroom Corner Suite

Premium bedding, in-room safe, blackout curtains, iron/ironing board

One Bedroom Corner Suite

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 64 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

View all photos for Grand Junior Suite

50-inch LCD TV with digital channels, TV, iPod dock

Grand Junior Suite

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 77 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

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About the area

Playa del Carmen

Located in Playa del Carmen (Downtown Playa del Carmen), Serenity Hotel Boutique by Alsol is within a 10-minute walk of Mamitas Beach and Quinta Avenida. .This hotel is 0.4 mi (0.7 km) from Playa del Carmen Main Beach and 1.6 mi (2.7 km) from Playa del Carmen Maritime Terminal.

What's nearby

  • Mario Villanueva Stadium Madrid - 5 min walk - 0.4 km
  • Quinta Avenida - 5 min walk - 0.5 km
  • Mamitas Beach - 6 min walk - 0.6 km
  • Playa del Carmen Main Beach - 8 min walk - 0.7 km
  • Quinta Alegría Shopping Mall - 10 min walk - 0.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive

Restaurants

  • ‪Mariskinky - ‬2 min walk
  • ‪Las Hijas de la Tostada - ‬3 min walk
  • ‪Ah Cacao Chocolate Café - ‬3 min walk
  • ‪Colectivo Mexicano Cervecero - ‬2 min walk
  • ‪De Local - ‬2 min walk

About this property

Serenity Hotel Boutique by Alsol

Serenity Hotel Boutique by Alsol offers 30 air-conditioned accommodations with safes and irons/ironing boards. Beds feature premium bedding. A pillow menu is available. 50-inch LCD televisions come with digital channels. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include ceiling fans and blackout drapes/curtains. Hair dryers, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool.
Make yourself at home in one of the 30 air-conditioned rooms featuring iPod docking stations and LCD televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include safes and ceiling fans, as well as phones with free local calls.
Enjoy recreation amenities such as an outdoor pool or take in the view from a rooftop terrace. This hotel also features complimentary wireless internet access and concierge services.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Relax with your favorite drink at the bar/lounge or the poolside bar.
Featured amenities include multilingual staff, luggage storage, and an elevator. A shuttle from the hotel to the airport is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Serenity Hotel Boutique by Alsol has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport drop-off shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping on request
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Mosquito nets
  • No plastic drinking straws

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LCD TV with digital channels
  • IPod dock

Food and drink

  • Griddle
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM

Early check-in subject to availability

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation

The front desk is open daily from 7:00 AM - 11:00 PM

Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of USD 20 per pet, per night

Service animals are welcome, and are exempt from fees

Welcoming dogs only

1 total (up to 33 lbs per pet)

Pets cannot be left unattended

Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome

2 children, per adult, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 3.41 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 50 per person
  • Airport shuttle fee per child: USD 25 (from 6 to 12 years old)
  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

There is limited hot water on site
Pool access available from 8:00 AM to 7:00 PM
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Serenity Hotel Boutique

Serenity By Alsol Del Carmen

Serenity Hotel Boutique by Alsol Hotel

Serenity Hotel Boutique by Alsol Playa del Carmen

Serenity Hotel Boutique by Alsol Hotel Playa del Carmen

Serenity Hotel Boutique by Alsol Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 364 out of 550 reviews
Rating 8 - Good. 111 out of 550 reviews
Rating 6 - Okay. 41 out of 550 reviews
Rating 4 - Poor. 14 out of 550 reviews
Rating 2 - Terrible. 20 out of 550 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

8/10 Good

Anargyros

Liked: Cleanliness, amenities, property conditions & facilities
Very good hotel
Stayed 2 nights in Jan 2026

8/10 Good

Anargyros

Travelled with family
Liked: Amenities, property conditions & facilities
Very good hotel
Stayed 1 night in Jan 2026

4/10 Poor

Amy

Disliked: Cleanliness, amenities, property conditions & facilities
There was no running water. The elevator was broken. The pool pump was broken, so the pool was dirty. Room had a weird smell. Very disappointing.
Stayed 1 night in Feb 2026

10/10 Excellent

Yolanda

Liked: Cleanliness, amenities, property conditions & facilities
Muy bueno el lunar nos encanto todo.
Stayed 4 nights in Jan 2026

6/10 Okay

Steven

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The room was beautiful, Lorenzo the cleaner was awesome. Front desk Service was not great. Charged me extra when my mom visited, even though the grand junior suite was for 4 people. The pool bar was often not attended. Three days they were using jackhammers in the hotel and didn’t notify us. When we checked out, they didn’t even ask me how my experience was. Customer service was not great, especially for an expensive boutique hotel.
Stayed 7 nights in Feb 2026

6/10 Okay

Tyanna

Stayed 4 nights in Feb 2026

6/10 Okay

Annaelle

Travelled with family
Disliked: Cleanliness, amenities
Staff was great! Room was large but cleanliness was a big disappointment. Towels had red/brown spots, grey from washing, some ripped and some tiny. Additionally, the shower head was extremely dirty and rusty. Water pressure was terrible and temperatures kept shifting. Location was ok but not the best. I would recommend for someone on a budget, but I myself would not return there.
Stayed 5 nights in Feb 2026

10/10 Excellent

James

Very clean, spacious and u room
Stayed 7 nights in Jan 2026

10/10 Excellent

Peter Kenneth

Stayed 5 nights in Dec 2025

10/10 Excellent

Anargyros

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel
Stayed 7 nights in Jan 2026

10/10 Excellent

Mac

Stayed 8 nights in Dec 2025

8/10 Good

Judith, La Vernia

Clean room. Nice staff. Cleaning service was great. Don’t expect life up in the bar on the rooftop.
Stayed 4 nights in Jan 2026

8/10 Good

Tiffany

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall clean room for Mexican standards, missing some amenities for the kitchen like dishwashing soap & sponge. Hot water on & off throughout the stay, but they accommodated us by proposing another room for our hot showers, inconvenience to step out of the room each time. Well situated near a great gym, restaurants, beach & 5th avenue. Big room great for a family of 3 or 4. Breakfast & restaurant staff very friendly.
Stayed 7 nights in Dec 2025

8/10 Good

Katherine

Liked: Cleanliness, staff & service, room comfort
I noticed in the kitchen there was no cutlery, which was strange given I had all the facilities to cook. I also didn't see any washing up liquid for if I had needed to wash up pans etc.
Stayed 2 nights in Jan 2026

2/10 Terrible

Jinjiang

Stayed 5 nights in Dec 2025

4/10 Poor

Chad

Liked: Cleanliness, staff & service, amenities
The main issue which was not communicated was that the front of hotel was undergoing major road construction.Being that i had a lot of luggage it was a big inconvenience,i had to walk 2 blocks to get a taxi .Along with the noise of jackhammers late into the night ,my stay was less than comfortable
Stayed 1 night in Dec 2025

6/10 Okay

Denise

There was construction in the street until late at night - later than 10 PM. We didn’t have hot water to shower. The room was only equppiedcwith a large knife - no other utensils. No complimentary coffee in the room- only a maker. Positive: The location is good they have parking.
Stayed 1 night in Dec 2025

10/10 Excellent

Sonjila

Stayed 1 night in Dec 2025

10/10 Excellent

sergio

Stayed 1 night in Dec 2025

8/10 Good

Beatriz

Stayed 1 night in Dec 2025

10/10 Excellent

Genevieve

Stayed 5 nights in Nov 2025

10/10 Excellent

chris

Stayed 1 night in Nov 2025

6/10 Okay

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Security guard at front desk was unresponsive and spoke no English
Stayed 10 nights in Oct 2025

10/10 Excellent

Chris

Stayed 5 nights in Nov 2025

10/10 Excellent

Julia, BROOKLYN

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Visiting with hotel for a third time. Just love it ! The staff is very caring, paying attention to every little detail! The rooms are modern and spotless! The location is great, and all stores and restaurants step away. 5 min walk to the beach. Highly recommended! Thanks to general manager Jorge de la Luz! Lovely Maria and all other people who made our stay enjoyable!
Stayed 10 nights in Nov 2025