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Terasu Riviera Maya Hotel & Spa, en Xcaret

4.0 star property

Photo gallery for Terasu Riviera Maya Hotel & Spa, en Xcaret

Outdoor pool
Property video
Outdoor pool
Front of property
Premium bedding, down duvets, minibar, in-room safe

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View map
Km 283 access 1 Xcaret Fracc 1, lote 13, Rancho Viejo Xcaret, Playa del Carmen, QROO, 77720
  • Place, Xenses Park
    ‪6 min walk‬
  • Place, Xplor Theme Park
    ‪14 min walk‬
  • Place, Xcaret Eco Theme Park
    ‪16 min walk‬

Room options

View all photos for Elite Room, 1 Queen Bed, Balcony, Tower

Premium bedding, down duvets, minibar, in-room safe

Elite Room, 1 Queen Bed, Balcony, Tower

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Elite Room, 1 King Bed, Balcony, Tower

Premium bedding, down duvets, minibar, in-room safe

Elite Room, 1 King Bed, Balcony, Tower

  • Garden view
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed, Balcony

Deluxe Room, 1 King Bed, Balcony

Deluxe Room, 1 King Bed, Balcony

8.4 out of 10
Very good
(7 reviews)
  • Garden view
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Design Suite, 1 Queen Bed with Sofa bed, Balcony, Garden View

Design Suite, 1 Queen Bed with Sofa bed, Balcony, Garden View

Design Suite, 1 Queen Bed with Sofa bed, Balcony, Garden View

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 62 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Superior Suite, 1 King Bed with Sofa bed, Balcony

Superior Suite, 1 King Bed with Sofa bed, Balcony

Superior Suite, 1 King Bed with Sofa bed, Balcony

9.6 out of 10
Exceptional
(4 reviews)
  • Garden view
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

Similar properties

Exterior
Occidental at Xcaret Destination - All Inclusive
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  • On private beach
  • Pool
  • Breakfast included
  • All-inclusive
4.2 out of 5, Very good, 5,299 reviews
The price is NZ$484
includes taxes & fees
24 May - 25 May
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About the area

Playa del Carmen

With a stay at Terasu Riviera Maya Hotel & Spa, en Xcaret in Playa del Carmen, you'll be within a 15-minute walk of Xenses Park and Xplor Theme Park. .This boutique hotel is 0.8 mi (1.3 km) from Xcaret Eco Theme Park and 1.1 mi (1.8 km) from Río Secreto.

What's nearby

  • Xenses Park - 6 min walk - 0.6 km
  • Río Secreto - 13 min walk - 1.1 km
  • Xplor Theme Park - 14 min walk - 1.2 km
  • Xcaret Eco Theme Park - 16 min walk - 1.4 km
  • Cenote Santa Cruz - 4 min drive - 2.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 51 min drive

Restaurants

  • ‪Occidental Vacation Club First Club Lounge at Grand Xcaret - ‬6 min drive
  • ‪El Xentral - ‬6 min drive
  • ‪The Buffete - ‬19 min walk
  • ‪Arriba Baja - ‬5 min drive
  • ‪Mercado de la Merced - ‬7 min drive

About this property

Terasu Riviera Maya Hotel & Spa, en Xcaret

Terasu Riviera Maya Hotel & Spa, en Xcaret offers 9 air-conditioned accommodations with minibars and espresso makers. Rooms open to balconies. Beds feature down comforters and premium bedding. 52-inch Smart televisions come with digital channels and Netflix. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Make yourself at home in one of the 9 air-conditioned rooms featuring microwaves and minibars. Your bed comes with down comforters and premium bedding. Rooms have private balconies. 52-inch Smart televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms feature showers with rainfall showerheads and complimentary toiletries.
Pamper yourself with onsite massages or enjoy recreation amenities such as an outdoor pool. This hotel also features complimentary wireless internet access and concierge services.
At Terasu Riviera Maya Hotel & Spa, en Xcaret, enjoy a satisfying meal at the restaurant. Cooked-to-order breakfasts are available daily from 7:30 AM to 10:30 AM for a fee.
Featured amenities include express check-in, express check-out, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
A hosted evening meal is available for a surcharge daily.
Terasu Riviera Maya Hotel & Spa, en Xcaret has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 1 metre
  • Street parking available
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 10:30 AM for a fee: MXN 180 to 250 for adults and MXN 180 to 250 for children
  • A restaurant
  • Coffee and tea in common areas
  • Hosted evening meal available daily for a fee

Things to do

  • Free bicycle rentals
  • Outdoor pool
  • Yoga classes

Family friendly

  • In-room microwave
  • Outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop

Outdoors

  • Beach towels
  • Garden
  • Outdoor furniture

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Smooth flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Designated smoking areas
  • Mosquito nets
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 52-inch smart TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Espresso maker
  • Microwave
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Contactless check-in available

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Express check-out available

Special check-in instructions

The front desk is open daily from 6:00 AM - 10:00 PM

Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; front desk staffed during limited hours

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Prior to arrival, you must complete online registration via a secure link

You will be asked to provide the property with a copy of your government-issued photo ID after booking

Information provided by the property may be translated using automated translation tools

Access methods

Access code, front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 180 to 250 for adults, and MXN 180 to 250 for children
  • Airport shuttle fee: MXN 2300 per vehicle (roundtrip, maximum occupancy 4)
  • Airport shuttle fee per child: MXN 2300 (roundtrip), (up to 17 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Terasu Riviera Maya

Terasu Hotel Spa at Xcaret

Terasu Riviera Maya Hotel & Spa, en Xcaret Hotel

Terasu Riviera Maya Hotel & Spa, en Xcaret Playa del Carmen

Terasu Riviera Maya Hotel & Spa, en Xcaret Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 164 out of 203 reviews
Rating 8 - Good. 21 out of 203 reviews
Rating 6 - Okay. 10 out of 203 reviews
Rating 4 - Poor. 4 out of 203 reviews
Rating 2 - Terrible. 4 out of 203 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Jarandon

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great!
Stayed 4 nights in Feb 2026

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities
Very helpful staff.
Stayed 2 nights in Feb 2026

10/10 Excellent

Andres

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Second time here and I love it even more every time, the staff is wonderful and accommodations are great too. Fully recommend staying here.
Stayed 1 night in Feb 2026

10/10 Excellent

ron

Stayed 2 nights in Feb 2026

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, amenities
Beautiful place with a ‘relax’ feel and super nice staff. Great interaction with the monkeys in the morning. Clean rooms and very comfy bed.
Stayed 1 night in Feb 2026

6/10 Okay

Janko, HIALEAH

Stayed 3 nights in Jan 2026

10/10 Excellent

Alcario

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is incredible, the hotel is very peaceful and the monkeys were the highlight of our trip!
Stayed 3 nights in Jan 2026

10/10 Excellent

gerardo

Liked: Cleanliness, amenities, property conditions & facilities
All perfect
Stayed 1 night in Jan 2026

10/10 Excellent

Lisa, Yakima

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff went above and beyond to assist with transportation and parks located nearby the staff walked with us to and from the parks to ensure we were safe.
On our way to XPLOR with the staff.
Stayed 4 nights in Dec 2025

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fresh, beautiful view. Can use some variety tho
Stayed 5 nights in Nov 2025

10/10 Excellent

Jamie

Stayed 1 night in Jan 2026

10/10 Excellent

Kewen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean, staff very nice and friendly, excellent stay, food very good, satisfied
Stayed 5 nights in Dec 2025

10/10 Excellent

Jack

Excellent hidden gem
Stayed 2 nights in Nov 2025

10/10 Excellent

Travis Jay

Staff was very helpful, showed us th
Stayed 3 nights in Nov 2025

8/10 Good

Bianka

Stayed 2 nights in Nov 2025

10/10 Excellent

Gregg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a great vibe!! Staff were great and we found the relaxing few days we were looking for Thank you
Stayed 2 nights in Nov 2025

10/10 Excellent

Cely

Everything was great!
Stayed 3 nights in Nov 2025

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, amenities
Amazing!! Rooms were clean, modern, and super comfy. The shower had a rainfall shower head and the water was nice and hot. But most of all, the staff were spectacular! We were greeted immediately and helped with our luggage and even better…. Fanny at reception allowed us to feed bananas to the wild monkeys around the property! Which if you’ve only seen monkeys in a zoo you will understand how special that experience would be. Definitely would stay again!
Stayed 2 nights in Oct 2025

2/10 Terrible

Kun

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
We booked a three-night stay at this hotel but left right after checking in because the conditions were unacceptable. There was a large hole right at the entrance with no warning signs or barriers, which was a serious safety hazard—especially since we were traveling with our young child. The room itself was extremely dirty, with visible blood stains on the bed linens and a strong moldy odor. It was obvious the room hadn’t been cleaned properly. Within a short time of being in the room, our child developed a rash, so we left immediately and booked another hotel. This place was unsafe and unsanitary, and I would strongly caution anyone—especially families with children—against staying here.
Stayed 3 nights in Oct 2025

8/10 Good

Kody

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very unique property. Staff is super helpful and friendly. Made the stay comfortable. Helped us with getting to Xcaret safely via shuttle. Property is in the jungle so must be ok with bugs, lizards, iguanas and monkeys in the area. Lobby and pool were outside directly beside rooms. Bed was clean and comfortable, shower was hot. Nice and close the all Xcaret parks making it very convenient to attend. Would stay again if going to the parks! Thank you!
Stayed 1 night in Sep 2025

10/10 Excellent

Liliana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to Xcaret hotels and parks, quiet and peaceful place, friendly staff GREAT service and very attentive personnel
Stayed 1 night in Sep 2025

10/10 Excellent

Jennifer, Scottdale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal del hotel es exelente!! La naturaleza y el cuarto muy comodo !!
Stayed 3 nights in Sep 2025

10/10 Excellent

Gilbert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is small, tranquil, and just lovely. We have stayed at the huge Cancun resorts and this was our first time in Playa Del Carmen. We chose this hotel for its great reviews and close proximity to Xcaret. The staff at Terasu Riviera Hotel is incredible! We arrived late at night due to flight delay, and Fernando was waiting in the entrance for us and took our bags and walked us to our room. The next day we met Fanny at breakfast and she helped us plan our day at Xcaret. Fernando indicated he would walk us to the bus that would take us to Xcaret and waited there with us. Xcaret is amazing and the best part is the show that runs from 7-9 pm. We arrived on the bus and there was Fernando ready to walk us back to our room. A gentleman named Jorge heard our delighted reaction at spotting spyder monkeys at breakfast and he lured them over with bananas and allowed us to feed them. Another member of their staff, Enemencio went out of his way to provide us with anything we needed. Fanny arranged for a taxi to take us to dinner in town and gave us a restaurant recommendation that was perfect. We received a text that night from Fernando offering to send a taxi for us and we were so relieved as it got late. Also, we had no idea until our last night that their chef is so talented and we had the best dinner there! (Pizza made in a wood burning oven). Aside from the incredible staff, the hotel is set in the jungle and it is a refreshing change from huge, busy hotels with loud music.
We also recommend ‘Rio Secreto’ experience
Stayed 5 nights in Aug 2025

10/10 Excellent

Sunyoung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I had a great experience during our stay at Terasu. All the staff members were very friendly, warm, and welcoming. They accommodated to our needs and went above and beyond to make our stay comfortable. The hotel itself was very private but close to Xcerat and Xplor. Not only that, we were able to feed monkeys during our stay and play with a very cute cat. On our last day, the staff even packed us a separate container of their house-made hot sauce and mangos per request. If anyone wants a quiet, peaceful stay, I would definitely recommend.
Stayed 4 nights in Aug 2025

4/10 Poor

Paul Duane

Stayed 3 nights in Jul 2025